Technical Writer

LogRhythm is a world leader in NextGen Security Information and Event Management (SIEM), empowering organizations to successfully reduce risk by rapidly detecting, responding to and neutralizing damaging cyberthreats. Our platform combines user and entity behavior analytics (UEBA), network traffic and behavior analytics (NTBA) and security automation & orchestration (SAO) in a single end-to-end solution. Among other accolades, LogRhythm is positioned as a Leader in Gartner’s SIEM Magic Quadrant. We are based in Boulder, CO with offices in Maidenhead UK, Australia, Singapore, Germany and The Netherlands.

LogRhythm is looking for a Technical Writer to join the Boulder, Colorado office. Technical Writers create and deliver high-quality user documentation for LogRhythm’s internal and external customers. Excellent documentation is the key to customer success, and we are looking for a writer who can help our customers realize the full potential of LogRhythm’s award-winning products.

Opportunity

This is an incredible opportunity to make an impact and help our customers defend against cyber threats. You can make a difference every day as part of the Software Engineering organization of a recognized leader in the security intelligence domain. In Boulder, you will work in a Scaled Agile environment, surrounded by dozens of brilliant individuals who make up a world-class development team. You will collaborate with product managers, software engineers, QA engineers, customer care, and release managers to develop online help and release documentation that sets LogRhythm apart. You will ensure that new features and functionality are documented with quality and consistency, and you will work directly with product managers and the release management team to ensure that documentation is available for customers at the time of release. In this role, you will report to the Senior Manager of Software Engineering & User Experience.

Responsibilities

• Assist with delivery of high-quality, on-time documentation including user guides, administrator guides, installation guides, and release notes.
• Create documentation features/user stories that will ensure all new features and functionality are captured in the appropriate release.
• Prioritize assignments to support overlapping releases of complex, enterprise-level software products.
• Translate complex concepts into easily understandable and audience appropriate language.
• Work independently and with cross-functional teams to research subject matter and exchange information.
• Analyze existing documentation for user impacts and update accordingly.
• Perform peer reviews for quality, usability, and adherence to established styles.
• Represent Technical Publications in planning and review meetings.
• Maintain documentation schedules in a Scaled Agile environment.
• Work with Technical Publications team to update and promote the use of in-house style.

Required Qualifications

• An undergraduate degree in professional writing, technical writing, or a related field
• At least three years of technical writing or related experience with writing samples to demonstrate this experience
• Knowledge of the structure and content of the English language, including the rules of composition and grammar
• Demonstrable skills in customer service, analysis, research, and problem solving
• Excellent verbal and written communication skills
• Strong organizational and interpersonal skills, with a high attention to detail
• Highly motivated, self-managed, and personally driven to produce quality work
• Authorization to work for any US employer

Preferred Qualifications

• Experience working in a Scaled Agile environment
• Experience supporting engineering teams in multiple time zones
• Experience working in GitHub and Confluence
• Basic knowledge of HTML and CSS
• Knowledge of content management and version control best practices

Note: Writing samples are not required, but candidates selected to interview in-person will be asked to complete a short editing and writing test prior to the interview. This content is for candidate evaluation purposes only and will be not be used in actual LogRhythm documentation.

LogRhythm is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.