Technical Writer

| Greater Boulder Area
Position: Technical Writer
 
Are you able to communicate complicated concepts in a way that's clear and engaging? Are you driven by helping people solve problems and by improving the systems they use to solve them? Do you have an affinity for technology and possibly even experience in IT? If so, come help one of Colorado’s hottest SaaS startups.
We’re searching for a skilled writer who is eager to deeply explore innovative technology and launch our customers to rapid success using concise and easy-to-understand content. By digging in directly with the product and working with talented people across the organization, you’ll develop a deep knowledge of the product and the problems it solves. Armed with that knowledge, you’ll create content for customers and refine it by gathering feedback from colleagues and customers. Ultimately, you’ll publish your content as knowledge base articles, release notes, sample and tutorial instructions, stand-alone guides, and internal reference documentation. Along the way, you’ll collaborate with the team to improve processes and develop new strategies for providing world-class assistance to JumpCloud users.
We are a fast-paced environment that always strives for excellence and efficiency, while making room for new ideas and creativity. This is an opportunity to utilize your aptitude for technology and grow your expertise as a writer.
What you’ll do:
  • Produce in-depth online help and other documentation
  • Become a subject matter expert (SME) of an advanced, cloud-based IT tool
  • Learn by doing: interacting with the product directly, via both UI and API
  • Work with cross functional teams to understand and refine content
  • Use and contribute to templates, standards, and style guides
  • Participate in agile ceremonies with teams developing new features to identify and execute on documentation needs
  • Set personal timelines and schedules to accommodate shifting priorities
  • Begin to work on documentation outside of new development work, such as proofreading, revising, and rewriting existing documentation
  • Begin to identify opportunities for additional content that will benefit users
What we’d love for you to have to be successful in this role:
  • A zeal for customer service and computer technology
  • Excellent written and verbal communication skills, including the ability to communicate complex technical information clearly and concisely
  • BS in Engineering, Computer Science, Journalism or similar
  • 2+ years relevant work experience in the areas of technical marketing, product documentation, and technical writing, preferably in a cloud-based, enterprise software company
  • Expertise with basic documentation software; familiarity with basic HTML scripting
  • Ability to understand the core elements of the JumpCloud product well enough to represent the user
  • Excellent teamwork skills
  • Previous work experience as an IT Admin, SysAdmin, or Support Technician
  • Basic understanding of the following technologies would be ideal (Active Directory, LDAP, RADIUS, Single sign-on, Windows, macOS and Linux, screen capture software, help desk software)
If you don’t have these skills, but you’re a strong technical writer with a desire to learn, we’re still happy to consider your application. It’s important to know that this is a job that requires rigorous training followed by clear communication in deeply technical subject matter such as authentication, system management, and networking.
Where you’ll work: Our corporate offices in downtown Boulder.
Why JumpCloud? JumpCloud is disrupting and modernizing a multi-billion dollar industry owned by the legacy IT world vendors. You’ll have a voice in the organization, working with a seasoned executive team, a supportive board, and a proven market that our customers are excited about.
This is a great place to share and grow your expertise! You’ll work with an amazing team to continue to support a worldwide customer base.
Please submit your résumé, a technical writing sample, or link to your writing, and a brief explanation about yourself and why you would be a good fit for JumpCloud. 
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • PowerShellLanguages
    • Node.jsFrameworks
    • VueFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Located right off of Pearl Street, JumpCloud is close to the bus station, restaurants, breweries, and all that Downtown Boulder has to offer!

An Insider's view of JumpCloud

What’s the vibe like in the office?

A key trait for us is having an open, positive mind. We believe that taking the road less travelled - or at least exercising that path - will create new, different, and interesting ideas. We ask our teams to always consider the outside-of-the-box solution to a problem and encourage them to try those creative ideas.

-

-

What makes someone successful on your team?

The course that we have charted is based on tremendous amounts of input and feedback from our entire team. As a company, our focus is clear and we don't want to vacillate or deviate from our mission. But, within that focus, our team influences a tremendous amount of what we do, don't do, and invest in.

-

-

How do you make yourself accessible to the rest of the team?

I'm available pretty much anytime via email, Slack, phone, in person. More than the communication vehicles and time, I really like to dig in on projects with our teams. By working on important issues together as just another voice or hand to help, I think that helps the team feel that I'm accessible to them and there to help.

Rajat

CEO

What unique initiatives do you have that encourage innovation?

One of the core roles in our engineering group is called pathfinder. They are constantly looking at different areas of our product and future plans and coming up with innovative new ways to achieve these. These engineers lead sessions with cross-functional teams on how to leverage their innovations for competitive advantage in the marketplace.

Rajat

CEO

What are JumpCloud Perks + Benefits

Culture
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
Lunch and learns
More Jobs at JumpCloud29 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
Marketing
Operations
Product
Sales
Finance
new
Boulder
Developer
new
Boulder
Product
new
Boulder
Data + Analytics
new
Boulder
Developer
new
Boulder
Developer
new
Boulder
Developer
new
Boulder
Finance
new
Boulder
Operations
new
Boulder
Sales
new
Boulder
Marketing
new
Boulder
Sales
new
Boulder
Developer
new
Boulder
Developer
new
Boulder
Developer
new
Boulder
Product
new
Boulder
Product
new
Boulder
Marketing
new
Boulder
Operations
new
Boulder
Sales
new
Boulder
Marketing
new
Boulder
Product
new
Boulder
Data + Analytics
new
Boulder
Operations
new
Boulder
Marketing
new
Boulder
Marketing
new
Boulder