Technical Writer
The Company
VictorOps is a fast-growing, cutting-edge enterprise software startup located in Boulder, CO. This venture-backed team of 80+ people is changing the nature of incident management – offering software that helps teams recover from problems quickly and build a culture of continuous learning. The company is made up of a strong mix of very talented and driven individuals, with a proven senior leadership team.
The Role
We are looking for a technical writer who wants to create and manage traditional technical content while also flexing their creative muscles. In this role, you will support our expansion of technical content, from product documentation to sales enablement. Working across teams, you will be responsible for maintaining and expanding our customer-facing knowledge base. Additionally, you will work with the content team to create mid-funnel content to grow and engage our audience.
The ideal candidate has a passion solving the puzzle of simplification, so we clearly (and concisely) communicate complex issues. Success will require a strong combination of curiosity and writing abilities. This role reports to the Head of Content.
Responsibilities
- Write and organize documentation sets for getting started, using new features, and optimizing the use of the VictorOps product
- Create white papers and workbooks for mid-funnel engagement and sales enablement
- Support the optimization of the trial experience with getting started content and step-by-step chat-based walkthroughs
- Refine and optimize technical content to align with metrics of success (e.g., customer adoption of new features, reduced support tickets)
- Proofread documents written by product, engineering, etc. for spelling, grammar, and clarity
- Manage complex documentation projects (API docs, knowledge base, etc.)
- Develop robust product and getting started “best practices” to both clearly explain and proactively create value-add content
Skills / Qualifications
- 3+ years of writing experience
- Background researching and writing documentation for developers, IT, or operations
- Analytically minded and measurement driven
- Flexible and able to manage multiple projects
- Experience in B2B, SaaS, and/or tech a plus
Sweet Benefits
- Competitive salary, generous benefits, and equity
- Opportunity to work on issues that have a direct impact on our success
- Chance to join a fun and hard-working team
- Collaborative, open work environment at our office in the heart of downtown Boulder
- New hardware of your choice, free snacks, and beer on tap
Compensation
At VictorOps, we offer a great package which includes: competitive base salary; medical plan; dental, vision, life and disability insurance; flexible spending accounts; a 401(K) plan; paid holidays and 3 weeks vacation. We believe in work-life balance, and we can prove it.