Social Media Manager

| Greater Denver Area

Social Media Manager

Our purpose

Xero is a cloud-based business platform that delivers its product and services via the Internet. Small business makes the world go round – it's the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too.

How you'll make an impact

Social media is a critical function within Global Communications, the team responsible for Xero's brand and reputation across the globe.

We're on the hunt for a creative and entrepreneurial thinker who is excited to help execute our social media strategy. To be considered for this role, you'll need intimate knowledge of various social channels, especially Facebook, Twitter, LinkedIn and Instagram. You'll be highly skilled at producing and delivering content across each of these platforms, and have an affinity for engaging with our customers and partners in real-time.

The successful candidate will join Xero's fast-paced Global Social Media team and have a ferocious appetite for all things social. Our crew are passionate advocates for a #beautiful social experience – building, nourishing and supporting our global community makes us tick. As our Social Media Manager for the Americas, you'll be dedicated to championing small business, accountants, bookkeepers & ecosystem partners. You'll use your creative smarts to incubate and execute ideas that amplify our unique brand and wow our community. 

No day is the same at Xero – we believe small business makes the world go round, and we seize every opportunity to support them on their journey. Xero's Social Media Managers play a vital role in collaborating with our regional marketing and communications teams to deliver quality content and campaigns to our growing community. 

You'll work alongside our talented HUB (internal design team); Marketing, Analytics, Online Sales, photography/video team, product marketing, PX and more to deliver on exciting and ambitious campaigns. You'll also be an active listener across all of our channels, interacting with our community and feeding back any highlights, concerns, or other information to the relevant teams in Xero. You'll have a keen eye for creative engagement opportunities, and also know how to spot a potential issue a mile away (and advise on how to manage it).

What you'll do

  • Manage incoming brief traffic and assignment schedule. Work with teams across the business to understand and respond to, design and shape briefs with clever, creative solutions. 
  • Collaborate with global and regional teams to design content and opportunities that support our key themes, business outcomes and goals. 
  • Create and deliver high-quality creative solutions at volume and velocity – social media content and tactics that support, bolster and drive business outcomes. You'll manage the workflow with the social media team based in multiple geographical regions to ensure our campaigns flow seamlessly from our global brand to our global audience. 
  • Support and facilitate conversations within our thriving communities across all channels. 
  • Seek out opportunities to create your own social campaigns or jump into trending topics as and when they arise. 
  • Become a Xero storyteller who brings customer stories to life across our social channels. 
  • Create and craft exceptional copy and content across a range of media. Your work could include social media posts, blogs, articles, surveys, presentations, annual reports, and award applications. 
  • Utilize our analytics and measurement tools to deliver comprehensive reports that can be shared with stakeholders, the board and third parties, as needed. 
  • Pitch in on everything from the flotsum and jetsum of running busy social media networks and editing your own copy, to owning and project managing campaigns, to heavy discussions about the future of social networks or the handling of product or company changes that impact our customers.

What success looks like

  • Plan and structure content and campaigns for multiple channels that comply with our brand and best practice.
  • Form sound relationships with regional marketing teams, Producers, UX designers, design team, regional marketing leads, product marketing team, PR/Comms and Marketing to ensure our campaigns achieve their goals.
  • Building content and tactics that get us noticed and talked about.
  • The maintenance of our well-nourished and active communities 

What you'll bring with you
Critical competencies

  • Plain English writing and editing for social media
  • Fundamentals of social networks
  • Building collaborative working relationships 
  • The ability to manage multiple priorities and projects
  • Management of analytics tools 
  • Self-motivated and self-sufficient 
  • Strong attention to detail
  • Excellent communication skills & the ability to collaborate effectively with geographically dispersed teams

Experience

  • Campaign marketing and social media
  • Writing social copy at pace 
  • Adhering to style guides, templates and other compliance tools
  • Managing social media for events large and small
  • Building projects and collaborating with multiple teams a plus
  • Customer or community experience an advantage

Why Xero?

This is an outstanding opportunity to be a part of the next chapter of the Xero success story.

At Xero, we encourage diversity, foster innovation and celebrate success. We're offering a competitive remuneration package and a supportive and fun work environment that encourages you to take ownership for your career and 'do the best work of your life.' To peek inside Xero and see what we do check out #dobeautifulwork on twitter or instagram.

Xero is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • SalesforceCRM

Location

Just a quick walk from Union Station, our US HQ is located in the heart of Denver's LoHi neighborhood surrounded by local shops and restaurants.

An Insider's view of Xero

How would you describe the company’s work-life balance?

Getting things done for our customers is always top of mind, but Xero understands that starts from taking great care of ourselves as well. Having the ability to work from home when needed, wellness days, and events like office walks and 10 minute massages show that life (and living it!) helps us contribute and innovate better at work.

Carissa

Product Owner

What projects are you most excited about?

Right now, I'm most excited to work on our Denver Roadshow. I've worked with our Colorado Account Manager to connect with Colorado's leading accounting and bookkeeping firms and drive attendance to this event right here in Denver. Our goal is to build up our network and educate the community on all Xero has to offer!

Sophia

Partner Development Representative

What makes someone successful on your team?

If you’re hungry to learn more, have a brilliant idea, or are passionate about a particular project, just dive in head first. Xero values people who are do-ers, who want to roll up their sleeves and #champion an initiative through from beginning to end.

Becky

Integration- GTM Lead

What is your vision for the company?

Xero is on a mission to support our communities by helping small businesses succeed. To do that well - we hire passionate people who engage directly with our customers every day. Leveraging innovative technology to simplify accounting isn't enough – we want to build beautiful experiences that solve the most pressing needs of our customers.

Keri

Chief Platform Business Officer

What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability Insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental Benefits
Cigna dental PPO plan
Vision Benefits
VSP vision plan
Health Insurance Benefits
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life Insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness Programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company Equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous Parental Leave
Eight weeks paid leave for primary caregiver. Two weeks of paid leave for secondary caregiver
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 5 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid Volunteer Time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid Holidays
11 paid holidays per calendar year
Paid Sick Days
Each employee is granted 5 wellness days per year in addition to our generous PTO
Perks & Discounts
Casual Dress
You'll typically catch our employees rocking jeans and a Xero t-shirt!
Commuter Benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company Outings
Annual holiday party, as well as a summer celebration!
Game Room
Video games and ping pong table in lounge
Stocked Kitchen
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some Meals Provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Happy Hours
Happy hour starts every Friday at 4!
Fitness Subsidies
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job Training & Conferences
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