hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped over 100,000 customers get on the path to better hearing. In just 8 years, we have grown our team from 2 to over 1,000 people. We work hard and play hard in 11 international locations from Miami to Berlin to Seoul. .

Role 

The Social Listening Response Specialist monitors all social channels and online presence for the hear.com group in the USA. The primary responsibility is to identify, flag, and engage in trending topics relevant to hear.com and hearing loss. Also the specialist should act as the voice of hear.com in multiple social channels and communities by actively engaging in any discussion about relevant topics and engaging with followers, fans, reviews. The goal of this activity is to generate additional avenues for customer acquisition. 

We’re seeking a highly engaged, empathetic, and proactive social media professional with a proven track record of social listening and customer acquisition in social. 

We work in a fast-paced environment and are looking for someone who can hit the ground running and thrive in this setting.

Responsibilities 

• Daily social listening and active engagement in online discussions
• Build comprehensive reports and map industry responses to key topics
• Creating a new funnel for additional lead generation opportunities 
• Daily social listening and delivery of comprehensive reports 
• Analyzing competitive landscape
• Mapping industry responses to key topics
• Relevant branded & non branded keyword research 
• Finding new opportunities to drive customer engagement and interest 
• Reputation management focused on negative reviews, comments or messages about the brand 
• Creating a new funnel for additional lead generation opportunities 
• Working with other teams to solve for customer issues 
• Supporting community management team

Skills 

• 2+ years in social media or digital marketing 
• Expertise and experience with Social Media and Listening platforms (Social Studio, Sprinklr, Brandwatch, Radian6, Crimson Hexagon, Netbase, Hootsuite, Mention, Sprout Social, etc.)
• Strong strategic understanding of social listening capabilities and passion for staying educated about developments
• Passion for customer communication
• Experience with market research, data analytics and tracking 
• Excellent written and verbal communication skills

What we offer:

• An opportunity to work with happy and grateful customers every single day
• A chance to shape the future of a health-technology leader
• A unique content-driven, top-performing and family-type work culture
• A high degree of autonomy and responsibility from day one
• An open-minded and international working environment that fosters creativity
• Excellent salary and benefits package with entrepreneurial incentives

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