Uplight
Boulder, CO

Marketing Operations Specialist

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Description

 

The Position

Do you dream about creating a more sustainable future? At Uplight, we are motivating energy users and providers to accelerate the clean energy ecosystem. Working with over 75 of the world’s leading electric and gas utilities, Uplight provides an end-to-end customer energy experience. Uplight delivers personalized experiences that customers have now come to expect–improving satisfaction, increasing revenue, reducing the cost to serve, and contributing to carbon reduction goals. We are B Corp certified,  enabling us to put our values into action by not only making decisions for the benefit of our shareholders, but also for our customers, environment, employees, and community.

We are seeking a Marketing Operations Specialist to join our team on a 6-month contract and help us achieve our ambitious goals for our business and the planet.

What you get to do:

  • Conduct day-to-day marketing operations tasks, including configuration, customization, automation, quality assurance testing, data/list management, and deployment of acquisition and promotional marketing campaigns and automated journeys.
  • Support planning, operations, and website updates for sales and promos.
  • Manage and track utility approvals for new products, promotional participation, and marketing content for multiple clients.
  • Support new client integrations with setup work in platforms such as Shopify, Salesforce Commerce Cloud, Salesforce Marketing Cloud, Marketo, and SendGrid.
  • Maintain hygienic email lists and develop customer segments to support a robust targeting and personalization strategy. Support utility-specific list transfers and opt-out management.
  • Employ and analyze A/B and multivariate testing of different content strategies.
  • Collaborate with internal team members from Marketing, E-commerce, Partner Success and Customer Support squads on projects and issues.

Skills and experience are necessary, but we hire on value alignment first, so if you feel you would be a good fit with us, still consider applying.

What you will contribute:

  • You are a master multi-tasker and can pivot from one task to the next to meet aggressive deadlines and juggle the demands of multiple clients 
  • You are an active communicator who can manage relationships with external clients and keep internal teams informed of new developments. 
  • You are prepared to negotiate and balance branding requirements and requests for customization with the efficiency of a turnkey solution. 
  • You are great at prioritizing your to-do list based on the level of importance 
  • You have strong attention to detail 
  • You love a good puzzle and can think through all the angles 
  • You’re committed to learning and adhering to copyright, CAN-SPAM, and other marketing-related legal requirements and best practices 
  • You enjoy following (and improving!) operational processes 
  • You are a go-getter. You take responsibility and run with it 
  • You love to take on new challenges and are not afraid to teach yourself new things 
  • You thrive in unstructured environments and use that flexibility to your advantage 

What you bring to Uplight:

  • Familiarity HTML/CSS, preferred 
  • Familiarity with Shopify, Campaign Monitor, Marketo, Salesforce Marketing Cloud, and/or other like email, marketing automation, and e-commerce
  • You have experience building and deploying manual and automated email campaigns to large audiences, including effective customer acquisition and recruitment initiatives
  • You have experience working closely with customers or client

Bonus Points:

  • Experience with Salesforce Marketing Cloud and/or Salesforce Commerce Cloud

What makes working at Uplight amazing:

In addition to all the standard medical and dental benefits, that kick in Day 1, we:

  • Are proud to be over 300+ rebels with an important cause by helping to create a more sustainable planet.
  • Are committed to the environment, our employees, and our communities. 
  • Are focused on career growth by following defined career ladders
  • Take our work and mission seriously and….we love to laugh!

Uplight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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What are Uplight Perks + Benefits

Culture
Volunteer in local community
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Pet friendly
Relocation assistance
Fitness stipend
Onsite gym
Professional Development Benefits
Lunch and learns
Promote from within
Continuing education available during work hours

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