Senior Manager, Email Marketing Operations at Angi

| Greater Denver Area | Remote
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Angi® is the home for everything home. From repairs and renovations to products and financing, Angi is transforming every touch point in home services. With over 25 years of experience and a network of nearly 250,000 pros, we have helped more than 150 million people with their home needs. Our products and technology help our customers love where they live while helping small businesses grow and thrive. We believe the home is the most important place on earth and we are at the beginning of our ambitious journey to redefine how people care for their homes - join us!

About the role:

We are looking for a motivated and experienced Senior Manager, CRM & Email Marketing Operations to join our growing CRM team at Angi. Reporting to the Senior Director of CRM, this team is responsible for building the strategy & execution for all direct to consumer marketing communications (email, push, SMS, etc.) to drive loyalty among homeowners for Angi and HomeAdvisor.  

In this role, you will help build and optimize a suite of products that are the foundation to sending personalized journey-based communications at scale to our customers.   

This is the opportunity to build our email operations function from the ground up. The ideal candidate is passionate about the building of systems and excited about bringing new frameworks that allow us to operate more effectively and efficiently to serve our customers better. You should also be a creative problem solver through an innovative and analytical approach. 

What you'll do:

  • Oversee CRM marketing operations to ensure outbound customer communications are received by the right users, at the right time, with the right content 
  • Build/QA of audiences needed for marketing automation and one-off sends 
  • Manage the requirements and optimization of the customer marketing database and downstream data integration with the ESP (Email Service Provider) 
  • Work with the engineering and product teams to develop solutions that enable customer segmentation and personalization at scale 
  • Support the test design and multi-variate tests to improve marketing performance. 
  • Work independently or cross-functionally to troubleshoot and resolve technical issues 
  • Establish, maintain, and optimize processes for campaign operations 
  • Design/build alerting system to help quickly identify issues 
  • Develop an automated process and workflow for email address deletion requests (aka CCPA) 
  • Document underlying data structures and feeds  

Who you are:

  • Minimum of 5 years’ experience in a marketing operations role or email marketing at a dynamic, tech-first company 
  • A Bachelor’s degree in Information Sciences, Statistics, Marketing or related field 
  • Demonstrated technical expertise in outlining lifecycle strategies for operational communications, data targeting and segmentation 
  • Experience with an enterprise email service provider (ESP) required 
  • Experience working with engineering and product teams to establish the appropriate systems for scaled customer communications 
  • Strong understanding of database structure, data hygiene, and analytics 
  • Experience with SQL and business intelligence tools required 
  • Self starter with strong skills in problem solving and logic 

Compensation & Benefits:

  • The salary band for this position ranges from $85,000-$125,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living. 
  • This position will be eligible for a competitive year end performance bonus and equity package
  • Full medical, dental, vision package to fit your needs
  • Flexible vacation policy; work hard and take time when you need it 
  • Pet discount plans & retirement plan with company match (401K)
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world
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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • OracleDatabases
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement

Location

Our brand new Headquarters opened in early 2019 in the trendy River North (RiNo) neighborhood of downtown Denver.

An Insider's view of Angi

What’s the vibe like in the office?

From my first day walking into the building, it felt as if I had entered the most inviting home I had ever been in. The culture was evident, from the smiles and overall happiness to be at work, was a first for me. When I think of the culture the first thing to come to mind is a large table with room to fit all of our culture that we bring to the ta

Sean

Inside Sales Manager

What projects are you most excited about?

The Leadership Development Program is a project to become eligible for management. Career growth is one of the reasons I chose a career with HomeAdvisor. The projects I am working on focuses on improving my FTE, Retention, and Pipeline Management to make sure I am in good standing to become the best version of myself and to lead a team

Kira

Bowman

What makes someone successful on your team?

Being coachable, you have to be willing to put yourself out there and not always wait for a coaching. Feel comfortable to talk to someone if you’re having an issue and soak up the feedback, be moldable.

Rachel

Inside Sales Manager

What is your vision for the company?

The vision of the office in Chicago is to grow leaders. The Sales Leadership Development Program provides mentorship to sales representatives who are interested in future leadership opportunities, and new managers transitioning into the role. The course is designed to help breed our leaders and future leaders with the tools necessary to succeed

Connor

VP of Sales

How has your career grown since starting at the company?

When I was selected to do the open bell ceremony in New York during the merger. It lit another fire under me and let me know that there’s a different kind of energy here. I really wanted something bigger here with the company. They believed in me, and they gave me a prestigious honor. To know that the company believed in me, made me give 150%.

Antoine

Sales Manager

What are Angi Perks + Benefits

Angi Benefits Overview

Angi strives to make all employees feel valued through a variety of programs, perks, and benefits. We're proud to offer a competitive salary with unlimited earning potential for our sales consultants, and supplement that with comprehensive healthcare offerings, pet insurance, catered meals, and more!

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
We have an onsite gym in our RiNo building for unlimited use by our employees!
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Promote from within
Mentorship program
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