The Company:

We are looking for an awesome Seasonal Fan Success Coordinator to join our team. This role will give you the opportunity to learn from one of the fastest-growing brands in snowsports industry. We share a passion for nature, for pushing boundaries, and for creating beautiful products. Today our skis and films have won over 100 awards and we shipped over 30,000 skis in 2018-19 for riders in 40 countries. https://us.factionskis.com/

The Role:

Our #1 mission is to make sure that all Fans (Customers) and Partners (Retailers) are stoked and have a great experience with our brands. As a member of the FPS Team in our Denver Office, you will work in a fast-paced, international environment and will finish the internship having gained broad experience in various aspects of Customer Service, E-commerce, Logistics, and Sales.

Your core responsibilities include:

• Offer the highest quality of service and great communication in your daily interactions with our Fans
• As the first point of contact with our fans, you will advise on product selection and demo opportunities
• Listen to our fans and engage in debate and discussion on how to develop and maintain industry leading products and customer experience
• Support to resolve any product or delivery issues in a proactive and positive manner
• Assist with the planning and running of Faction Skis and Roxy Ski Demos
• Ad hoc office support, including administration, Event Planning, and errands.

As a company we care for our planet, this is reflected in our culture and we are collectively responsible to demonstrate this in our everyday working practices

Requirements:

• Ability to represent the brand professionally via online platforms, phones, and video conferencing.
• Demonstrates confidence and a professional attitude on and off snow.
• A strong passion for the Ski industry/ Mountain Sports

• Previous experience in the snowsports industry (sales especially) is a strong plus

• An enthusiastic and curious attitude

• Personable, outgoing and patient

• Willingness to learn and take initiative, work independently, and collaborate well with a team

Skills Required:

• Strong computer literacy
• Strong Customer Service skills
• Basic excel knowledge and Microsoft office(you should know what lookups and pivot tables are)
• Comfortable using new technologies & software
• Basic proficiency reading and speaking French highly encouraged

As a member of our team it is also important you represent our brand. We therefore give everyone access to a selection of products and gear to wear and ride with pride.