Revenue Operations Manager at Printfection (Remote)

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The Company

Recently acquired by Custom Ink, Printfection is a swag management platform that makes it easy for marketing managers to create and distribute branded merchandise. We’re the first SaaS solution revolutionizing the historically stagnant $20 billion dollar promo products industry.

We are a fully remote company. All of our processes, management and culture is focused around trusting our team to do great work wherever they’re located. We're a fun, mature startup and we are growing our team, fast!

The Position

Are you passionate about the processes, technology, data, and alignment necessary for businesses to drive explosive growth? 

We’re looking for an experienced individual contributor who isn’t afraid to get their hands dirty and can take full ownership of our revenue operations initiatives. 

Reporting to our Head of Marketing, you’ll play a critical role at the intersection of marketing, sales, customer success, and product/engineering. In a nutshell, you’ll be busy. You’ll work with these teams to make sure the right data & technology infrastructure is in place and proactively optimize the efficiency of our go-to-market teams.

The ideal candidate is entrepreneurial; approaches problems with an engineering and data mindset; and is passionate about marketing, technology, and operational excellence.

Responsibilities

  • Fully own all of our marketing automation, CRM, and related go-to-market tools (Salesforce, Outreach, Bizible, Clearbit, Outreach, Totango, tray.io, Zapier, Segment, and more)
  • Develop a more efficient and faster process for getting new accounts & leads into our workflow without introducing dupes or bad data
  • Own researching and implementation of a new marketing automation system
  • Work with CS and Product teams to get a better understanding of our user data so we can send relevant messaging to the right persona 
  • Improve sales process to improve conversions, shorten sales cycles, and maximize wins
  • Analyzing churn rate and value, collaborate across Customer Success, Sales and Product to determine where there is product feature overlap between churn and lost sales opportunities
  • Own NPS system from an operational perspective and work with CS to ensure we are collecting customer feedback in a systematic and thorough fashion 
  • Collect and interpret win/loss data, as well as leads we are not incorporating into our funnel due to insufficient product fit. Work with the Product team to formulate detailed insights about potential product features and their corresponding ROI
  • Work with Sales and Marketing to improve efficiencies around our sales proposal process and time management 
  • Ensure any and all lead forms are syncing properly to Salesforce and assigning tasks to the appropriate reps
  • Own and develop prospect nurture tracks as we build out more content 
  • Assist with sales forecasting for goal setting, using past data and indicators to help predict future performance 

Requirements

  • At least 5 years of experience in Marketing Operations or Sales Operations roles 
  • Expert Salesforce Admin 
  • Experience managing and owning sales & marketing automation platforms such as Outreach, Marketo, or HubSpot 
  • Strong technical acumen when it comes to working with data and complicated processes 
  • An open mindset comfortable with both coaching and ambiguity - we’re a mature startup and that means you may be building programs we’ve never done before 
  • The ability to work with multiple departments to under requirements and turn those findings into actionable, executable plans and deliverables 
  • Bonus if you’ve owned the research and implementation of marketing automation tools or other complex systems  
  • You're self-driven and own your job with minimal supervision. This Quora post nails it

Perks

  • Ground-floor opportunity, yet more than just an idea – millions in revenue, profitable
  • The rare chance to reinvent a $20B industry from the ground-up
  • This is a remote opportunity with periodic travel to Denver, Colorado for team events
  • A fun, passionate (yet sane) work culture — we respect your weekends and personal life
  • A tight-knit team environment focused on success and growth both for Printfectionally and team members

Benefits

  • The compensation band for this role starts at $100,000 and will be adjusted based on education, skills and experience
  • Health, dental, vision, life, and disability insurance
  • Paid cell phone, home internet, home office equipment and everything you need tech-wise to own your role
  • 401k with company match
  • Open vacation policy and eight paid holidays

Diversity & Inclusion

Bring your authentic self to work! Our core values are We Care, We Learn and We Act which go hand in hand with Printfection being committed to a diverse and inclusive workplace. We are an equal opportunity employer. We do not discriminate based on race, color, ethnicity, religion, sex, gender, gender identity, sexual orientation, age, disability, veteran status or any legally protected status.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • jQueryLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • Aha!Management
    • WordpressCMS
    • SalesforceCRM
    • AutopilotEmail
    • GrooveEmail
    • AutopilotLead Gen
    • ClearbitLead Gen

An Insider's view of Printfection

How does your team reward individual success?

Printfection gives me the freedom and trust to build a plan and put into action, and I appreciate that more than I can describe.

We work from home, have open & flexible PTO, and can take other time as needed provided you're getting your work done.

You're treated as an adult here - which is nice.

Ryan

Head of Marketing

How does the company support your career growth?

Everyone and anyone can contribute ideas that will radically shape the business and are welcome to pursue them.

You don't really fill a job when you join Printfection; you have the opportunity to build a department and craft an entire strategy for the business.

It's really awesome for those who want to make their mark.

Paul

Customer Success

What is your vision for the company?

We aim to be the single damn best end-to-end swag management company the world has ever seen.

We're marrying promotional merchandise with technology to create something fundamentally unique that will forever make the way way brands procure and use branded merchandise easier.

Casey

Co-founder

How would you describe the company’s work-life balance?

I appreciate that I am supported to pursue the things that are important to me outside of work. I love that I can go for a run on my lunch break and come back feeling refreshed and energized, ready to take on the back half of the day. At Printfection, we are empowered to create a (reasonable!) schedule that works for us, and I’m grateful for that!

Shelby

Merchandise & Design

What are Printfection Perks + Benefits

Printfection Benefits Overview

Health, vision & dental insurance Coverage
Open PTO
401k + match
Company equity
Fully remote work
We'll help you set up a cool home office
Phone/Internet Stipend
Fun company outings

Culture
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Full health, vision, and dental benefits provided.
Vision Benefits
Everything your eyes can ask for!
Health Insurance Benefits
Full health coverage is available at incredibly low rates. (Our Head of Marketing pays 1/8 the cost he did at his previous company)
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
All employees are offered appreciation rights and thus have real skin in the game when it comes to driving our growth.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
We don't have rigidly set hours. If you need to leave early to run an errand, go for it. We're hardworking adults and we understand you have a life outside of work.
Remote Work Program
We are fully remote and distributed and will set you up with a killer home office. But, do you get more joy working from the top of a mountain or the middle of the ocean than your home office? Do it!
Vacation & Time Off Benefits
Generous PTO
We have an open PTO policy, which allows you to take the time off you need to rest and relax and come back to work refreshed and energized!
Paid Holidays
We have unlimited time off, so this is pretty much moot, but we don't work on all the usual suspects. No Scrooges here.
Paid Sick Days
We care about you and your health, both physical and mental. Unplanned flu bug or the sniffles and sore throat? Mentally exhausted? Not a problem! Take the time you need to be well!
Perks & Discounts
Company Outings
Go-kart racing, rock climbing, fancy dinners - you name it, we've done it and/or will do it!
Some Meals Provided
The team frequently grabs lunch together, virtually, throughout the month.
Happy Hours
Even with a distributed team, we love to take every opportunity to get together! If you come to town to work, we'll throw a happy hour with all of our local team members!
Professional Development Benefits
Job Training & Conferences
Want to attend a conference to better yourself or the company? We cover all ticket, transportation, lodging, and food costs for shows and conferences.
Lunch and learns
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

We can't stress the flexibility enough you'll get from working here. If you're doing your job, and we know you will, you will have the freedom of a beautiful bird soaring through the skies.

And as another perk, you get full ownership of whatever business function you join.

Any and all ideas are welcome, and we have had employees come in and dramatically influence our revenue and the total direction of the businesses in a matter of 6 months.

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