Conga
Conga empowers businesses to modernize revenue generation and optimize commercial relationships.
Broomfield, CO

Renewal Programs – Lead

| Greater Denver Area

Conga, the leading provider of cloud-based solutions to automate data, documents, contracts and reporting has an opportunity for a Renewal Programs - Lead to drive retention and value across Conga’s portfolio of customers. The Renewal Programs - Lead will have a specific focus on the renewal period for Conga’s entire product suite. In this to role, you will be responsible for renewal programs that drive customer adoption and success, inspire new usage or products, identify and mitigate risk (churn or downsell), and build processes that support a scaling team in our endeavor to provide a great customer experience while achieving our retention goals. The end result is increased customer satisfaction, retention and expansion of the Conga footprint. Key to this role is being able to articulate through programs: business value and how customers can fully utilize the Conga solutions and maximize their return on their investment.

This is a great opportunity for an outcome-inspired, operationally-minded, data-driven, early SaaS career stage individual to develop world class customer success skills and forge a long-term career within a true market leading organization. 

Job Responsibilities 

  • Designing, deploying, and monitoring renewal programs and playbooks aimed at improving customer experience, processes, and overall customer retention.

  • Working closely with the renewal manager team responsible for carrying out the renewal process, building confidence and trust within the team, and providing development feedback. 

  • Building strong working relationships with your Conga peers across the organization (including Sales, Professional Services, Operations, Accounting, Provisioning, Customer Success, IT, and others) 

  • Making data driven decisions to prioritize ‘tech-assisted’ processes and resources that can serve thousands of customers at the appropriate stage of their customer journey.

  • Maintaining a customer first attitude, with a primary focus on successful customer outcomes and long-term value and retention.

  • Uncovering ways to reduce friction during the renewal cycle and to prepare our team for scale, without compromising our customer experience.

  • Working closely with the renewal managers to ensure they are trained and prepared to discuss product releases, pricing changes, and the most effective negotiation and selling strategics.

  • Maximizing customer’s value from their investment in Conga, specifically by identify new opportunities, and collaborating with sales teams to ensure growth attainment and increased customer footprint.

  • Meeting assigned targets and strategic objectives.

Knowledge, Skills, and Experience: 

  • BA/BS degree or equivalent experience 

  • 1-2 years’ experience in a customer success, renewals, or customer marketing role 

  • Experience with cloud based/SaaS solution offerings, preferably with contract lifecycle management, Salesforce.com or Conga 

  • Ability to build strong rapport, establish trust and credibility through a consultative approach with diverse stakeholders from Executive level down 

  • Excellent communication, presentation, time management and project management skills 

  • Competent in Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce.com 

  • Ability to maintain high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

  • Must be a highly motivated, self-starter, who performs well working independently, but is also a team player

  • Proven record of meeting customer retention goals, with a passion for customer success

  • Strong analytical skills to identify team trends and patterns to make data-driven decisions 

  • Familiarity with contracts, terms of service, legal requirements, and a team selling approach

  • Phenomenal organizational skills and attention to detail

  • Possesses intellectual curiosity and is a resourceful problem solver

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 
All your information will be kept confidential according to EEO guidelines.

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Where we are

13699 Via Varra, Broomfield, CO 80020

Technology we use

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  • Sales & Marketing
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What are Conga Perks + Benefits

Conga Benefits Overview

A global company with benefits and perks that support the unique needs of each Conganeer and their family. At Conga, we offer a competitive mix of benefits and perks that includes the basics (medical, dental and vision coverage) plus, for US-based colleagues, new fertility benefits, identity theft protection, and flexible time off. in addition to the many on-site perks offered in our offices.

Culture
Volunteer in local community
Partners with Nonprofits
We partner with nonprofits such as Once Upon a Child and Community Gardens. We also have a charitable match program where we match 100% of your donation to your charity and our CEO matches 50%.
Friends outside of work
Eat lunch together
Intracompany committees
We take our work seriously but not ourselves! Some of our committees include the Conga Brew Club, Conga Running Club, and Women's Network, to name a few.
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer an option to enroll in our Fidelity 401k plan with the option of making traditional or Roth contributions.
401(K) Matching
Performance Bonus
When we perform well as a company, we spread the love...in the form of a bonus.
Match charitable contributions
Child Care & Parental Leave Benefits
Flexible Work Schedule
We hire smart people and give them challenging problems to solve. We also give them the space to be flexible with their schedule.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within

An Insider's view of Conga

What are some social events your company does?

We hosted our first-ever virtual "Congapalooza" event in October '20. It was a 90-minute showcase of the many talented Conganeers we have around the world, featuring artists, dancers, musicians, short-film makers, and much more. The reaction was INSANE ("proud to be a Conganeer," "what a great global team"), so we're already planning our next one!

Bob

CFO

What projects are you most excited about?

There's literally always a new challenge on the horizon and each one has something to get excited about. Anything we build that we know will make customers really happy or projects that quietly and inconspicuously improve the performance of our product are particularly fulfilling.

Dani

Senior Software Engineer

How does the company support your career growth?

I've had the pleasure to grow my career internally here at Conga. Management has been extremely supportive of my career aspirations and provides guidance with regular career check-ins. The combination of our open door policy and the company's interest in my growth has allowed me the opportunity to get the most out of my career.

Robert

Solution Architect

How do you make yourself accessible to the rest of the team?

In addition to regular All Hands meetings, I host monthly round tables for 12-15 colleagues to meet with me to discuss anything on their minds. The full exec team also hosts quarterly Open Mic sessions, where people can ask any one of us a question. We also use Teams, where I have a dedicated channel for quick updates, and, for 1:1 feedback, email.

Noel

CEO & Culture Leader

What unique initiatives do you have that encourage innovation?

In our now virtual world, we continue to encourage innovation through events like Conga's Tech Summit (Aug 2020). It featured 37 sessions and 41 presenters, with a 99% positive attendee rating. Our Customer Experience team also hosted an Ideathon (Sep 2020), where people submitted and then pitched ideas for sustainable and transformative solutions.

Regina

VP, Software Engineering

Conga Careers In Broomfield, Colorado
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