We are searching for a Sr. Customer Marketing Manager! 

First off, what is CyberGRX? 

CyberGRX provides enterprises and their third-party vendors with the most cost-effective and scalable approach to cyber risk management. Built on the market's first third-party cyber risk Exchange, CyberGRX combines both third-party vendors and enterprise organizations in one easy-to-navigate platform to streamline the risk assessment process. 63% of data breaches are linked to a third party and CyberGRX arms organizations with the data and advanced analytics so they can efficiently manage, monitor and mitigate risk in their partner ecosystems. 

What does a Sr. Customer Marketing Manager do at CyberGRX? 

As part of the Marketing team, you’ll contribute to the growth and success of CyberGRX by developing and implementing a Customer and Member Advocacy program. With a passion for customer experience, you’ll build a program that enables others to see the world of CyberGRX’s platform through the perspective of our customers and members. As a master storyteller, you’ll help the Marketing team enhance our content strategy with case studies, testimonials, quotes, references, online reviews, and advocate speaking engagements that showcase how CyberGRX is helping to revolutionize third-party cyber risk management for our customers and members. 

This role will collaborate across the organization including Product, Sales and Customer Success, empowering our team to demonstrate and share relevant customer and member insights. In addition, your program will motivate our customers and members to use advocacy opportunities with CyberGRX to grow their career, expand their professional network and enhance their personal brand. 

This is a new role for our organization and an exciting opportunity to build a program from scratch!

What a day in the life looks like:

• Lead the advocacy program at CyberGRX, including the creation of customer and member success stories in the form of case studies, videos, quotes, logo usage, reference calls, speakerships and online reviews.
• Build a scalable process and framework to drive customer and member story development from start to finish and ensure that the process is frictionless for customers.
• Create a strategy to optimize the ROI of every customer and member story and identify metrics to measure the impact of customer and member stories and references on revenue.
• Partner with Product Marketing to infuse customer and member evidence into globally impactful news stories and analyst report opportunities.
• Support Marketing team with customer and member stories to add impactful and relevant quotes and data into existing and forthcoming content pieces, including website and social media.
• Develop program to secure customer and member reviews with identified external platforms to enhance CyberGRX reputation and position in the third-party cyber risk management space.
• Cultivate mutually beneficial relationships that encourage customers and members to share their stories in their own company communication outlets as well as their social media channels.
• Develop an internal reference library to identify and fill customer and member story gaps based on geography, vertical and buying persona.

What you bring to the table:

• 5+ years of marketing experience with a proven track record of building effective customer advocacy programs
• A passion for ensuring the voice of the customer is heard and well-represented 
• Proficient in advocacy community platforms and customer research tools such as Gartner Peer Insights, G2, Influitive and TechValidate
• Familiarity with reference management tools such as ReferenceEdge
• Willing to travel up to 25% as needed, as safety allows

Why you want to work for CyberGRX:

• We offer a competitive base salary (commensurate with experience) plus incentive compensation. 
• We have an incredible benefits package including:
  • 100% Company paid medical/dental/vision for employees & generous company contribution for dependent health benefits 
  • 401(k) program, including employer match up to 3% of your base salary
  • $100/month stipend to use for wellness and WFH expenses
  • Open Time Off policy - Take the time you need! Recharging the batteries is encouraged.
  • Equity – Acting like an owner is one of our Core Values
• Remote Friendly Work Environment *We are 100% remote for the time being, but are actively seeking new office space in the centrally located LoDo area in downtown Denver when Colorado guidelines permit a safe return to an office setting
• Relaxed dress code – We want you to be comfortable doing what you love, so hang your professional clothing up for another occasion.
• Free Eco Pass for local Denver employees – when we are back in the office.
• We are doing new and exciting things and have big plans for growth!

Annual Base Salary Range: $110,000 - $135,000 per year

Annual Bonus Potential: 10% of base salary

We encourage you to apply if this role excites you - even if you think you may not have the exact skillset. We believe in cultivating an environment where there is a diversity of perspectives, in hopes that we can all thrive in an inclusive environment.  

CyberGRX does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.