Manager, Marketing Automation Implementation at Mercury Healthcare

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At Mercury Healthcare, we empower healthcare organizations to create seamless consumer experiences and improve outcomes to build healthier communities. As the Manager, Marketing Automation Implementations you will serve as the owner of a Marketing Cloud Professional Services engagement. You will have direct accountability for the overall success of the client projects for Salesforce Marketing Cloud.

The Mercury Healthcare enterprise data platform will enable health systems to create a holistic patient view, eliminate data silos, and improve patient experience. This enterprise platform will bring together once disparate data into a single platform, breaking down data silos and making data more useful across an entire organization. The Mercury Healthcare data platform will also serve as the underlying data management solution for powering Mercury Healthcare CRM and other customer experience execution systems while enabling health systems to reach beyond traditional efforts to improve and manage patient experience and patient engagement.

What You Will Do:
  • Lead the discovery and start-up meetings
  • Analyze current project management practices and procedures for accuracy and effectiveness
  • Prepare project schedule and client facing and internal status reports required by the client
  • Manage all aspects of the project life-cycle including project, resource and release planning, vendor management and scope management
  • Play a key role in managing the client relationship
  • As we grown, build a team of experts to service our clients
  • Mentor and manage teams of consultants to be able to keep project on time as well as review work done by the team
  • Quickly respond to client requests for immediate issues while also being able to drive projects to completion
  • Analyze each client's specific request and determine the underlying problem and recommend proper solutions + Be able to work hands on in creating deliverables which could include strategy, design, development, testing application
  • Excellent communication with client contact regarding the status of the project, expected timelines, next steps and any other needs requested
  • Review and analyze project scope and manage client expectations
  • Identify risks/issues and escalate to the necessary and appropriate team members and stakeholders
  • Track and review individual and project team utilization and revise forecasted hours throughout the duration of the project
  • Troubleshoot issues and delegate where necessary
  • Document timelines for execution and escalate when necessary
  • Track and review project budget vs. actual project costs
  • Travel as required to build strong client relationships

What You Will Bring:
  • 5+ years of experience in a leadership role
  • 2-3 years experience with technical project management including work breakdown structures, risk/issue management, resource loading, project monitoring and controlling and quality assurance
  • Knowledge and experience with Salesforce Marketing Cloud implementations and 3rd party integrations
  • Familiarity with systems integrations such as CRM, Content Management, POS/Commerce or Web Analytics preferred
  • Experience with Interactive Marketing Channels (ie: SEO, SEM, PPC, Ad Management, etc.) and Marketing Cloud channels (email, mobile, social, sites).
  • Exceptional attention to detail
  • Results-oriented
  • Rational/logical decision making
  • Excellent organizational and time management skills
  • Strong interpersonal skills
  • Exceptional Communication
  • Experience with software professional services or consulting firm (SaaS preferred), including proven ability to effectively interact with both technical and non-technical customers
  • Experience in customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues/risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction and expectations
  • Excellent presentation skills and verbal and written communication skills with technical, non-technical, end-user, and executive audiences
  • Knowledge of Healthcare
  • Four-year college degree or equivalent experience with demonstrated proficiency

 

Mercury Healthcare is a technology and data analytics company that empowers healthcare organizations to engage consumers and optimize provider networks to accelerate growth. Our customers benefit from more than 30 years’ experience driving intelligent engagement, aligning physicians, and enabling personalized healthcare journeys. Learn more at mercuryhealthcare.com.

  • Purpose-Driven Business – we help people make more confident healthcare decisions
  • Changing the Game – dynamic, employee-focused culture with career advancement opportunities
  • Community Builders – partners of local charity organizations, matching gifts program, Go-Green efforts, and wellness initiatives

Compensation & Benefits

  • Salary: $150,000 - $165,000 annually*
  • Bonus: up to 5% annually
  • 401(k) plan options
  • Medical, dental, and vision insurance, with HSA contributions for qualifying plans
  • Company-funded basic Life, AD&D, and disability coverage
  • Family planning resources
  • Subsidized wellness benefits
  • PTO plus paid holiday and volunteer time
  • Tuition reimbursement and learning & development programs

 

*Actual base pay will be determined based on qualifications and experience


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

Downtown Location - your favorite coffee shops, restaurants, breweries, and nightlife are all steps from the office, as well as transportation lines.

An Insider's view of Mercury Healthcare

What are some social events your company does?

There are many opportunities to socialize, from ping-pong doubles to happy hours to volunteer outings. We also have monthly events such as Pizza Day, new hire socials and holidays to connect, win prizes, play games, or grab drinks. If you need a break from your desk, there are workspaces to lounge at with buddies and get the creative spark flowing.

Dan

Data Analyst

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.

Steven

VP, Product Management

What makes someone successful on your team?

Someone who is committed to continuous learning and knowledge sharing. Work becomes way more fun if you're willing to explore, test, learn, and iterate together!

Alli

Director, User Experience Design

What does your typical day look like?

I lead strategic development of data-driven marketing campaigns for our healthcare clients. The day-to-day involves a lot of problem solving, teamwork, and creative thinking from campaign development to market exit, and I'm motivated by new learning opportunities and collaboration each step of the way.

Lauren

Integrated Marketing Manager

What are Mercury Healthcare Perks + Benefits

Mercury Healthcare Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Culture
Volunteer in local community
Intracompany committees
Diversity
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Customized development tracks
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