Head of Event Services at Zoom Video Communications

| Greater Denver Area
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Title: Head of Event Services

We are looking for an energetic, engaging, and experienced leader to provide strategic and operational leadership for our Event Services organization.

You are a demonstrated leader in Event Services with deep experience running enterprise and mass-market event management at scale, creating programs and operationalizing complex work streams. You are customer success obsessed, have high technical and business acumen and a product mindset. You have experience leading global teams, cross-functional projects, balancing day-to-day operations, while also identifying innovative ways to drive change. You will engage with key customers to adopt Zoom as both a product and service while helping to promote the use of Zoom for all kinds of events within their own organizations for internal and external audiences.

This is a full-time position reporting to the Head of Global Support & Services organization. 

Responsibilities include:

  • Create and execute an operational methodology and customer engagement process for Event Services in collaboration with Sales, Customer Success, Engineering and other cross-functional teams

  • Continuously improve Event Services strategies and drive ARR and committed revenue growth

  • Lead and own Event Services’ P&L responsibility and deliver on ambitious annual growth targets

  • Create successful conditions for customer’s growth and expansion through event support delivery and high customer satisfaction scores

  • Ability to lead a multi-domain technical team, including individual contributors and managers

  • Owning global event headcount and event forecasting models to help us meet our SOW commitments

  • Scale the global event delivery teams through engagement, recruitment, training, and development

  • Building and maintaining team-level performance metrics and dashboards

  • Lead and standardize common service delivery tools and infrastructure.

  • Work with supporting a wide range of customers and partners, ranging from mid to the largest enterprises in the world

  • Delivering happiness to our customers and seeing them gain value from every interaction with Event Services


Qualifications: 


  • You have 10+ years Event Services (Delivery & Management) experience in a SaaS or similar company

  • You have 5+ years being a leader for an Event Services team at a global SaaS company

  • You have a demonstrated understanding of SaaS business models, technical support, and customer satisfaction

  • You are comfortable being hands-on, detail-orientated and shifting between the tactical and strategic actions with effective executive and team communication skills and techniques

  • You are driven to serve the growth needs of the team by leveraging a career mentoring approach and advocating employee advancement opportunities.

  • Driving (directly or indirectly through your team) strategic Event engagements for large or strategic accounts.

  • Architecting and building project staffing structures for the Event organization.

  • Input in designing, implementing, and improving new services capabilities, including go-to-market pricing, packaging, and enablement.

  • Must be an inspirational communicator and motivator 

  • Experience with driving programs, transformative change, and a customer-first culture throughout a large organization

  • An advocate for Zoom’s customers internally and externally. You will be on front-facing or on stage. You need to inspire.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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