Director of CRM

| Greater Denver Area | Remote
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hear.com is the fastest-growing hearing care company globally. We are driven by our belief that every person should hear well to live well. With our unique digital business model, we have changed the way hearing care is provided. We are a profitable global health-technology company with origins in Europe. Since starting our journey in 2012, we have helped over 100,000 customers get on the path to better hearing. In just 8 years,  we have grown our team from 2 to over 1,000 people. We work hard and play hard in 11 international locations from Miami to Seoul. We promise to ourselves: to define the future of hearing care, to never be corporate and to always live Day One.

We are looking for a Director of CRM to further strengthen our Customer Acquisition Team in the U.S. As a Director of CRM, you will coordinate with Sales and Marketing Teams to boost our company’s market presence and increase customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns. 

Join us now, as we are shaping this fascinating consumer healthcare space!

Main tasks:                                                                                                   

  • Create, develop, execute, and maintain online marketing campaigns for customer activation
  • Development and execution of customer activation strategies which include all touch points with our customers in the US and Canada to significantly drive growth and quality
  • Create, execute, and test new email and push SMS marketing campaigns including the approval of copy, layout, and tracking
  • Reputation-Management by being align with state of the art spam rules
  • Analysis of the current campaign setup and processes as well as development of further opportunities to automate within the CRM channel
  • Development and implementation of scalable and innovative processes that will positively impact our KPIs and will increase the relevance of our campaigns to come to a higher degree of personalization through content, products, offers, and more
  • Execution an analysis of AB tests to scale the channel
  • Development and execution of initiatives to improve our customer relationship and customer retention
  • Development of target group specific content for a large group of customers and partners
  • Shared ownership of the CRM channel in the US and Canada

Your profile:

  • Completed degree with a major in Marketing, Computer Science, Journalism, Communication, Psychology, or similar
  • 4+ years of experience as a Customer Relation, Customer Success or Customer Engagement Manager/Director
  • Strong analytical and conceptional skills as well as Innovation
  • Good grasp for target group specific communication and you are able to optimize copy and design accordingly
  • You are goal oriented with strong numerical skills
  • Experience with the Salesforce Marketing Cloud or a similar CRM system
  • Option for Remote candidate but must be willing to travel 

What we offer:

  • An opportunity to work with happy and grateful customers every single day
  • A chance to shape the future of a health-technology leader
  • A unique content-driven, top-performing and family-type work culture
  • A high degree of autonomy and responsibility from day one
  • An open-minded and international working environment that fosters creativity
  • Excellent salary and benefits package with entrepreneurial incentives

#LI-HL1

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • NodeJSLanguages
    • TypeScript Languages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Next.jsFrameworks

Location

Located near downtown Denver with a close commute to DTC. Beautiful views of the mountains are seen from nearly every window of our office!

An Insider's view of Hear.com

How would you describe the company’s work-life balance?

I’ve been a part of companies that talk about work-life balance but don’t ‘walk-the-walk’ when it pertains to that value. At Hear.com, the outcomes you produce are priority to any amount of time in office- treat people as adults, and great things can happen. We want you to enjoy what Denver and the Rockies have to offer with friends and family!

Rob

Product Manager

What does your typical day look like?

As an Engineer, a typical day would be stand up and cross time zone meetings in the morning. We practice scrum at Hear.com, so we do ceremonies, and the rest of the day can be focused on doing sprint work. We encourage the members of the team to pair when working on stories. We find it as a great way to share knowledge and build team chemistry!

Jerry

Senior FullStack Engineer

How do your team's ideas influence the company's direction?

We're investing heavily in protecting, cultivating, and shaping our entrepreneurial culture! Our "never corporate" and "customer first" approach helps drive the company's success, encouraging employees to act like owners and put the customer first.

Paul Crusius

Founder

What are Hear.com Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Annual individual budget for training, Onsite training courses, The ability to attend job related conferences and seminars.
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
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