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Customer Success and Support Specialist

| Greater Denver Area
To apply, email [email protected] Include a cover letter and resume.
Apply now

About FoodMaven

FoodMaven is an innovative online marketplace and rapid logistics company bringing agility and flexibility to the U.S. food system. The company’s goal is to capture and reclaim revenues from lost food, estimated at $200 billion per year. FoodMaven sells high-quality local and oversupplied food from distributors, manufacturers and producers to restaurants and institutional buyers at about half price. With an efficient Internet marketplace, big data optimization technology, and agile logistics model, FoodMaven is good for profits, good for people and good for the planet.

The Role

FoodMaven is seeking a Customer Success and Support Specialist who is interested in getting in on the ground level of an exciting startup with a big mission. This role entails both customer support (CS) and customer success roles – including customer troubleshooting, developing CS workflows, managing CS needs using our support tools, proactive customer outreach, and upselling and building customer advocacy. This role has a strong potential for growth.

This role will report to the VP of Marketing and can be based in ourColorado Springs or Denver offices.

Key Responsibilities include:

  • Serve as the main point of contact for support-related issues.
  • Troubleshoot basic customer issues that don’t require routing or elevating to other team members.
  • If needed, ensure support tickets are routed to the proper people for troubleshooting as well as follow-up on ticket resolution.
  • Analyze and report on support-related metrics.
  • Develop and manage customer support documentation as needed.
  • Evaluate and recommend improvements to the customer support processes and tools – workflows, software platforms, content.
  • Provide proactive customer outreach to complement the sales team’s efforts.
  • Work closely with the marketing team to develop customer engagement and revenue programs via email or other channels.
  • Assist in the segmentation of customers and updating of Hubspot as needed.
  • Capture customer feedback or ideas to share with marketing and product teams.
  • Provide support to sales team as needed for various customer programs.


Knowledge, Skills and Abilities Required

  • 2+ years of relevant inside sales and/or support experience in a B2B business or equivalent B2C business.
  • Demonstrated track record of successfully supporting customers, troubleshooting and/or upselling products or services.
  • Experience with CRM systems such as HubSpot.
  • Experience with support platforms such as ZenDesk or FreshDesk.
  • Strong communications skills via written-word or over the phone.
  • Comfortable in a fast-paced startup environment and ability to manage multiple projects on short deadlines
Read Full Job Description
To apply, email [email protected] Include a cover letter and resume.
Apply now
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • SqlLanguages
    • TypescriptLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • PostgreSQLDatabases
    • DynamoDBDatabases
    • Google AnalyticsAnalytics
    • AsanaManagement
    • WordpressCMS
    • HubSpotCRM
    • HubSpotEmail


FoodMaven is in DEN & COS: Colorado Springs - HQ & warehouse | Green Spaces coworking space in Denver | Denver warehouse | Denver meat processing

An Insider's view of FoodMaven

What's the biggest problem your team is solving?

We’re trying to solve a big problem–food waste. How do we bring more agility to the industry? A major hurdle to agility is pricing, so we’re introducing price transparency. We’re sharing pricing data with customers to help them make faster buying decisions and hope this has an impact on food waste.


Product Manager

How does the company support your career growth?

FoodMaven has always supported my desire to grow within the company. I was recently given the opportunity to take on a new position. I have learned so much about food waste and ways to combat this major issue. I'm always learning something new each day at work, and to me, that is so valuable.


Customer Support Specialist

What are some social events your company does?

We do monthly get togethers with each office location, trivia, and happy hour. We also do quarterly events that include the whole company such as potlucks, holiday parties, baseball games, or cookouts!


Supply Coordinator

What are FoodMaven Perks + Benefits

Volunteer in local community
FoodMaven employees get PTO to volunteer each month at one of our non-profit donation partners.
Partners with Nonprofits
Part of FoodMaven's mission is to ensure all food is used with good purpose. We donate any unsold food to local hunger relief charities.
Friends outside of work
Intracompany committees
FoodMaven has a culture committee that plans events and weekly outings.
Open door policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
FoodMaven's leadership team has a strong representation of women.
Diversity manifesto
Health Insurance & Wellness Benefits
Health Insurance Benefits
Acme's health insurance policy covers up to 100% of out of pocket expenses.
Child Care & Parental Leave Benefits
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 20 and 30 days per year of paid time off based on years of service.
Paid Volunteer Time
Our employees receive 48 hours per year of paid volunteer time.
Perks & Discounts
Casual Dress
Happy Hours
Happy hours are hosted once per week.
Pet Friendly
Denver office location is pet policy is dog friendly daily.
Professional Development Benefits
Promote from within
More Jobs at FoodMaven7 open jobs
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To apply, email [email protected] Include a cover letter and resume.
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