Conga
Conga empowers businesses to modernize revenue generation and optimize commercial relationships.
Broomfield, CO

Customer Marketing Manager

| Greater Denver Area
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Customer Marketing Manager – Public Voice of Customer - REMOTE

The Customer Marketing team is looking for a superstar to join us as bring forward the voice of our core customers in the form of use case stories and advocate activity. This individual will be responsible for developing and nurturing long-term strategic marketing relationships with Conga’s most innovative customers by aligning customer marketing needs across the entire company with an integrated approach, keeping our customers' and sales partners' experience top of mind.

The ideal candidate is an individual that has experience working with customers or partners, great relationship-building skills and enjoys the blend of marketing, sales and business development to align with corporate go to market plans. The role requires a strategic thinker to position joint marketing opportunities and get our customers excited to share their success stories and domain expertise with peers. This person will develop a deep understanding of our customers and their success stories, have excellent written and visual communication skills, and must thrive operating in a fast-paced and entrepreneurial environment with a focus on B2B customer success.

Responsibilities

Activate public voice of customer through creation of customer assets for demand gen campaigns, customer speaker bureau, peer to peer speaking customer convos, industry customer award submissions, online reviews, customer stories for sales enablement, press. Will include developing and managing customer presentations and working with customers to secure commitment to participate in ongoing marketing activities (i.e. events, speaking engagements, thought leadership, digital content etc.). Recruiting and fulfilling reference requests in support of Core Customer advocate program.

Role And Responsibilities

Prioritize and collaborate on top customer accounts for integrated joint marketing journeys by aligning with Sales, Product Marketing, Customer Marketing, C-Suite Marketing, PR and more.

Strategically align with Product Marketing stakeholders to identify key production value and map to customer use case and experience.

Develop and curate tailored marketing journeys to showcase how our thought-leading customers are driving transformation with Conga.

Manage every stage of the co-marketing relationship lifecycle with exceptional attention to detail, making the engagement as easy for the customer as possible.

Identify new projects and opportunities to amplify the impact of customer marketing. Lead and coordinate major programs that include multiple departments and goals.

Build and maintain strong relationships with a diverse set of internal and customer constituencies, including creative, legal, finance, support, sales and marketing experts.

Research recruit and fulfill requests from Sales and Marketing for customer participation in reference calls, speaking sessions and other go to marketing activities and programs.

Support company events by confirming customer participation and highlighting their success.

Be an effective business partner and provide consistent and clear communication.

Own execution excellence of programs and projects

Required Skills

4-6 years of relevant work experience (customer or partner marketing, sales, customer success.), including customer-facing experience.

Proven experience effectively driving consensus across diverse teams in multiple departments, time zones, and functions with individual priorities.

Demonstrated ability to manage multiple priorities at once.

Demonstrated ability to deliver positive customer experiences.

Experience in launching new and innovative ideas.

Strong relationship-building skills with extreme attention to detail.

Excellent writing, Google Slide and PowerPoint skills.

Can-do, positive, inspiring attitude with an outside-the-box, innovative and creative mindset.

Passion for software-as-a-service, platform-as-a-service and enterprise software markets

Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. 

All your information will be kept confidential according to EEO guidelines.

Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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Where we are

13699 Via Varra, Broomfield, CO 80020

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
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    • PHPLanguages
    • RubyLanguages
    • jQueryLibraries
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    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Ruby on RailsFrameworks
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    • MySQLDatabases
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    • IllustratorDesign
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    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
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    • PardotLead Gen
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What are Conga Perks + Benefits

Conga Benefits Overview

A global company with benefits and perks that support the unique needs of each Conganeer and their family. At Conga, we offer a competitive mix of benefits and perks that includes the basics (medical, dental and vision coverage) plus, for US-based colleagues, new fertility benefits, identity theft protection, and flexible time off. in addition to the many on-site perks offered in our offices.

Culture
Volunteer in local community
Through Conga Cares, our colleagues can view and dign up to participate in virtual and in-person volunteer activities. And they have three paid days off each year to give back!
Partners with Nonprofits
We partner with nonprofits such as Once Upon a Child and Community Gardens. We also have a charitable match program where we match 100% of your donation to eligible causes up to $750 per year.
Friends outside of work
Eat lunch together
Intracompany committees
We take our work seriously but not ourselves! Some of our committees include the Conga Book Club, Conga Running Club, and Women's Network, to name a few.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
From our exec leaders through our frontline managers, Conga benefits from people who hail from all over the world. In our ELT alone, you'll find leaders from Canada, Egypt, India, Ireland, and the US.
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
We're excited to partner with PetsBest to cover our furry friends!
Wellness Programs
We offer Wellness Coach, an online app that has everything from fitness to mindfulness to sleep resources.
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
We offer an option to enroll in our Fidelity 401k plan with the option of making traditional or Roth contributions.
401(K) Matching
Conga will match 100% of your first 3% of contributions.
Performance Bonus
When we perform well as a company, we spread the love...in the form of a bonus.
Match charitable contributions
Through the Conga Cares program, Conga matches employee donations to eligible non-profit and service organizations.
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer a paid parental leave policy that provides for up to 12 weeks of paid bonding time for both mothers and fathers.
Flexible Work Schedule
We hire smart people and give them challenging problems to solve. We also give them the space to be flexible with their schedule.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Home Office Stipend for Remote Employees
Colleagues classified as 'Remote' in our HR system of record can expense internet and mobile phone charges each month.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
With manager review and approval, Conga reimburses the cost of professional development opportunities.
Time allotted for learning
We embrace the idea of servant leadership. To support this growth, we offer a quarterly intensive leadership development workshop for select Conga people-managers.
Customized development tracks

An Insider's view of Conga

What are some social events your company does?

We hosted our first-ever virtual "Congapalooza" event in October '20. It was a 90-minute showcase of the many talented Conganeers we have around the world, featuring artists, dancers, musicians, short-film makers, and much more. The reaction was INSANE ("proud to be a Conganeer," "what a great global team"), so we're already planning our next one!

Bob

CFO

What projects are you most excited about?

The momentum around our Conga product suite at the moment is really good. With the recent acquisition of Contract Wrangler and the product roadmap for Sign, I think we are in a good place to be the go-to-market leader. I'm looking forward to seeing what else we roll out soon and using Conga tech as part of my day-to-day job!

Sophie

Sales Engineer

How does the company support your career growth?

I've had the pleasure to grow my career internally here at Conga. Management has been extremely supportive of my career aspirations and provides guidance with regular career check-ins. The combination of our open door policy and the company's interest in my growth has allowed me the opportunity to get the most out of my career.

Robert

Solution Architect

How do you make yourself accessible to the rest of the team?

In addition to regular All Hands meetings, I host monthly round tables for 12-15 colleagues to meet with me to discuss anything on their minds. The full exec team also hosts quarterly Open Mic sessions, where people can ask any one of us a question. We also use Teams, where I have a dedicated channel for quick updates, and, for 1:1 feedback, email.

Noel

CEO & Culture Leader

What unique initiatives do you have that encourage innovation?

In our now virtual world, we continue to encourage innovation through events like Conga's Tech Summit (Aug 2020). It featured 37 sessions and 41 presenters, with a 99% positive attendee rating. Our Customer Experience team also hosted an Ideathon (Sep 2020), where people submitted and then pitched ideas for sustainable and transformative solutions.

Regina

VP, Software Engineering

Conga Careers In Broomfield, Colorado
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