Customer Analytics Manager

| Greater Boulder Area | Hybrid
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Company Introduction

We’re a venture-funded, Boulder-based startup that’s reinventing the lawn and garden space through a lens of e-commerce and technology. Our approachable, data-driven service and products help Americans in every state turn their yards into verdant, sustainable ecosystems, without all the toxic stuff. (Think Method Home meets StitchFix for Lawns.)

We're backed by a group of top-tier investors and advisors, and following our Series B raise, we are looking for the right people to grow our core team. Together, we will redefine an industry by continuing to build cutting-edge products that help people and the environment. 

If you don’t want to take our word for it, check out the article on us in FastCompany!

Job Description

Here at Sunday, we’re deeply committed to putting our customers at the forefront of every product we offer and every business decision we make. The Customer Analytics Manager is a new role on our growing team. This individual will sit at the intersection of Customer Experience and Marketing teams, providing strategic recommendations to improve our customer lifecycle and retention. These recommendations will also serve as the backbone of our strategic planning and decision-making across nearly every business unit. We look for people who are passionate about our mission and who thrive in ambitious, innovative, fast-paced startup environments. 

This is an opportunity to come in at the ground level of a fast-paced startup, directly impact the company’s trajectory, and be a key contributor to a team that’s changing an industry for the better.

Responsibilities include but are not limited to:

  • Own our customer analytics and reporting function
  • Maintain lifecycle metrics including AOV, LTV, CPM, CPC, CPA, retention and churn rates, etc.
  • Refine our customer segmentation strategy
  • Define and help run tests to help drive cohort value
  • Make strategic recommendations to improve the customer journey, increase retention, and increase our sales 

Qualifications

  • ~3-5 years of experience in marketing analytics or customer analytics, ideally with a subscription or direct-to-consumer brand
  • Deep understanding of CRM strategy, including customer segmentation and customer lifecycle stages; excel at leveraging data to generate insights to understand consumer behavior
  • Thorough use of Google Analytics, Adobe Analytics/Omniture, or equivalent platform a must
  • Experience querying datasets in SQL
  • Experience with data visualization platforms such as Looker, Periscope, or Tableau
  • Possess a team-player mindset; collaborative
  • Proactive self-starter, with a natural curiosity
  • Sharp, detail-oriented, and analytical

Other Skills and Qualifications

  • Key characteristics: detail-oriented, assiduous, kpi driven, positive, collaborative, flexible, transparent, passion for learning, and empathetic
  • Ability to prioritize and drive many projects simultaneously with sense of urgency
  • Roll up the sleeves, positive, can-do spirit! You look forward to being part of a small, scrappy team and are willing to pitch in with whatever needs to get done
  • Strategic thinker with intellectual curiosity
  • Exceptional communication and interpersonal skills

Perks:

  • Be a core member of a small, focused, innovative team
  • Help make critical decisions that will drive success
  • Health, Dental, Vision Benefits: covering employee premiums 100%; spouse/family 50% 
  • Unlimited PTO
  • 401(k) program 
  • Location: Boulder, CO or Los Angeles, CA
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Technology we use

  • Engineering
    • PythonLanguages

Location

Boulder, CO, Named Best Place to Live by U.S. News for the Past 2 Years

An Insider's view of Sunday

How do you collaborate with other teams in the company?

My main goal is to ensure any science content our team generates is 1. accessible to a wide variety of audiences and 2. accurate. In order to achieve this, continuous collaboration is required alongside our teammates that drive everything from content creation and education, to customer experience and product development.

Teri

Natural Science Manager

How does the company support your career growth?

Sunday has helped me realize my career goals by empowering me to own my role, offering individual skill-building opportunities, and creating a collaborative work culture. Sunday definitely values self-sufficiency and creative problem-solving, but I feel supported knowing I can always ask for guidance and insights from my management team.

Alex

Manager, Customer Operations & Logistics

What are Sunday Perks + Benefits

Culture
Volunteer in local community
Sunday is a 1% for the planet company, and we love to get involved with our nonprofit partners!
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Sunday covers the premium for our base plan at 100% for the employee and 50% for dependents.
Life insurance
We have Sunday paid life insurance as well as additional options for voluntary coverage.
Wellness programs
Our wellness committee hosts wellness challenges that promote getting active, lunch & learns for mental and financial wellness, and other classes for our employees.
Mental health benefits
Sunday has different employee assistance programs that offer a variety of resources for our teams.
Financial & Retirement
401(K)
Company equity
All of our employees are granted stock options that they can purchase once vested. We also offer promotion and retention grants for every year 2 years and beyond.
Child Care & Parental Leave Benefits
Generous parental leave
Sunday offers 12 weeks of maternity/primary leave and 6 weeks paternity/other leave at 100% pay.
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Pet friendly
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours

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