Coordinator, Small Business Development Center - North Metro

Who We Are

We are the largest community college in Colorado, enrolling close to 28,000 credit students annually. We were one of 30 colleges in the initial American Association of Community Colleges Pathways Project, recently selected as a “Most Promising Place to Work” in Diverse Magazine, and profiled as one of six top community colleges for transfer student success in a recent Aspen Institute publication. We have developed a strong strategic plan focused on improving student graduation and transfer rates and have made significant investments in advising and other student support programs. 

We also have a strong commitment to inclusion, equity, and diversity. We are actively seeking to hire a workforce that matches our student community.  

We are guided by the philosophy “One College, Many Communities.” Campuses share many common values, goals, and practices, but are also given the opportunity and flexibility to develop unique cultures and programs that serve individual communities. In addition, we have a clear vision outlined in its strategic plan.  For more information, visit the following: www.frontrange.edu and VISION 2020.

Who You Are

As the Small Business Development Center (SBDC) Coordinator, you will be located at the North Metro Denver Small Business Development Center and reporting to the Small Business Development Center site Director.  Your main role will be to coordinate client intake and consultant sessions and to perform data collection, reporting, marketing, and client/partner communications.

You will primarily manage the front side of the SBDC including client-facing activities and marketing.  This will include coordinating the logistics for SBDC training, counseling, and special events, as well facilitating and supporting SBDC marketing activities such as social media, email marketing, and website updates. It will also include managing scheduling and intake processes, office reception, answering phones, and various administrative duties.  Lastly, you will support requirements from external partnerships.

This position aligns with the Vision 2020 through its contribution to a “sense of community and collaboration in partnerships, and identification as one college that supports many communities.”

SELECTION PROCESS:  Position will remain open until filled.

In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualifications and responsibilities of the SBDC Coordinator.

SALARY: Low 40’s annually

PRIMARY DUTIES: 

• Assist the SBDC in creating a balanced program that serves the needs of the clients and at the same time drives the SBDC organization to meet the goals and objectives set by the Colorado SBDC Lead Center, the Small Business Administration (SBA) and the Association for Small Business Development Centers (ASBDC).
• Coordinate the SBDC Consultants which includes scheduling, intake, communications, and administrative support of SBDC Consultants, and facilitate the interface between consultants and office personnel to improve program quality and efficiency.
• Coordinate logistics for SBDC training, counseling and special events.
• Assist in SBDC marketing activities including website administration, email marketing, social media platform administration, graphic design, newsletter development and other related activities to support consulting services, training workshops and events.
• Oversee scheduling and intake processes for workshops and class registration.
• Manage client database, data entry, ensure accuracy, and required reporting.
• Manage customer survey process, activities and reporting as required by the Colorado SBDC Lead Center and SBA.

REQUIRED COMPETENCIES:

Critical Thinking & Decision Making: Assess client’s needs and assign clients to appropriate SBDC consultants based on client assessment.

Interpersonal Skills: Create a comfortable environment when interviewing and assessing the needs of clients and when providing customer services to both clients and consultants.

Organizational and Prioritization Skills: Manage the front of the office, while coordinating trainings and events and developing marketing material.

Technical Skills: Create and design marketing content and update web and social media sites, as well as work with CRM technical.

Written and Oral Communication Skills: Create marketing material and communicate effectively with customers through email, in person and on the phone.

REQUIRED EDUCATION/TRAINING & WORK EXPERIENCE:

• Associate’s Degree from a college or university
• Two 2 years of experience with any of the following: project management, program coordination, supervision of volunteers in a busy office environment; customer service, marketing including website administration, email marketing, newsletters and social media.

OR:

• Bachelor’s degree and experience with project management, program coordination, supervision of volunteers in a busy office environment; customer service, marketing including website administration, email marketing, newsletters and social media.

AND:

• Computer software training/education, including Microsoft Word, Excel, PowerPoint, and Adobe Creative Suite.

PREFERRED EDUCATION/TRAINING & WORK EXPERIENCE:

• Bachelor’s Degree in business or related field.
• Experience working with Small Businesses, Non-Profits or Foundations.
• Experience with WordPress.
• Ability to understand and speak Spanish.

Welcoming. Respectful. Inclusive. Together, we are FRCC.