Community Engagement Manager

About Us

DispatchHealth has redefined health care delivery to offer on-demand acute care and advanced medical care for people of all ages in the comfort of their own home. DispatchHealth's emergency medicine and internal medicine-trained medical teams are equipped with all the tools necessary to treat common to complex injuries and illnesses. DispatchHealth works closely with payers, providers, health systems and others to deliver care in the home to reduce unnecessary emergency room visits, hospital stays and readmissions. Acute care medical teams are available seven days a week, evenings and holidays, and can be requested via app, online or a quick phone call. DispatchHealth is partnered with most major insurance companies. For more information, visit DispatchHealth.com.

Vision: To create the most advanced and complete in-home care model in the world.

Job Summary

DispatchHealth is looking for a dynamic and motivated Community Engagement Manager for the growing Denver and Colorado Springs market. The Community Engagement Manager brings a strong background in senior health care and provider relations and serves an integral player in the growth and development of the Denver and Colorado Springs markets. You will be responsible for growing and owning strategic healthcare partner relationships. This position is supervised and mentored by the Colorado Market Director. Applicants must be located in the Denver metro area for this position.

Responsibilities

Sales/Business Development/Provider Relations

• Develop, support and grow existing and new business partnerships by driving adoption of the DispatchHealth model through strategic outreach, engagement activities, education, process improvement and reporting.
• Work with senior communities, home health agencies, provider groups, health systems, and other organizations to build partnerships.

Account management

• Increase adoption and strengthen partnerships through continual partner engagement.
• Be the main point of contact when partner questions or issues arise and provide timely service recovery when necessary.

Marketing strategy

• Work with our corporate marketing team to build strategic marketing plans that help build trust, increase engagement and build loyalty within the market.

Analytics

• Work with our corporate business intelligence team to analyze company and partner specific metrics and build internal and external reports.
• Continually find ways to improve upon metrics through testing and creating new initiatives.

Education and Experience:

• Bachelor’s degree required
• Healthcare provider relations or senior living/senior health experience required
• 2-4 years healthcare industry experience required
• Sales, marketing or business development experience required
• Living and extensive knowledge of the Denver Healthcare community preferred

Skills and Competencies

• Passion for redefining healthcare
• Committed to excellence in everything you do
• Desire to work in a fast-paced and high-energy start-up environment
• Highly organized and goal oriented
• Excellent interpersonal and communication skills
• Experienced public speaker
• Creative problem solver and ability to think outside the box
• Proficient in using technology platforms such as Salesforce and data analytics tools

Values

• Be passionate
• Work hard while having fun
• Drive innovation
• Work collaboratively
• Always do what is right for the patient
• Focus on the continuum, not just the moment
• Community responsibility

Benefits:

• Competitive cash compensation commensurate with the position and the candidate’s experience
• Healthcare benefits, including medical, dental, vision, short and long-term disability, and a 401(k) plan, as well as free gym access and a unique healthcare company culture
• Career growth and investment
• Be part of a company that is innovative, exciting and progressive

Employees are held accountable for all duties of this job; however, this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.