Client Success Coordinator

| Greater Denver Area | Hybrid
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Position Overview:

The Choozle Client Success Coordinator will serve on the front lines and deliver day-to-day account management and support services to the Choozle customers. From on-boarding guidance to platform training and ongoing support, this position will ensure client success at every turn. Lastly, as a direct customer liaison, the Client Success Coordinator will closely work internally with product and sales, and provide solutions to the Choozle partners that ensure they achieve ongoing success within the digital marketing platform.

About Choozle: 

Founded in 2012 and based in Denver, Colorado, Choozle - Digital Marketing Made Easy® - provides a programmatic platform that leverages detailed consumer data to power real-time advertising campaigns across display, video, mobile and social mediums - all from a single, simple interface. Choozle brings programmatic to any marketer or advertiser with its simple, elegant, and affordable solution. As a Network Advertising Initiative (NAI) member, Choozle is committed to transparent and responsible data management practices. As a proud member of the Entrepreneurs Foundation of Colorado (EFCO), Choozle donates 1 percent of founding equity to support Colorado nonprofits.  Learn more at https://choozle.com.

Job Responsibilities:

The primary role in this job is to effectively address the inquiries submitted by our self-serve client base. The inquiries span topics as simple as “where is ABC in the tool” to “my campaign I set up isn’t performing, can you review and see what we can do.” The goal is to educate our clients to effectively operate the platform on their own-very much a “teach a man to fish” mentality. This position will also measure and optimize overall satisfaction and clearly communicate the pain points and product update “wish list” back to the product teams.

Key Duties:

-Assist clients with a wide spectrum of inquiries, product, and industry-specific, via our Support Center (ticketing system).

-Help to develop scalable training documents and tools for clients’ ongoing education.

-Work with the Ad Operations team to assist clients with technical troubleshooting. Assist clients in the development, execution, and optimization of their advertising campaigns. 

-Develop internal strategic reports to align efforts with sales and identify trends.

Required Skills:

-Excellent written communications: clarity, brevity, grammar

-Excellent verbal communications: articulate, patient, excellent listener

-Experience and/or knowledge of digital marketing: mobile, social, display, email, & etc.

-Familiarity with Web technologies, comfortable with data, and ability to multitask

-Professionalism: promptness, attention to detail, organization

-Being a startup environment must be proactive, organized, flexible and open to new tasks/ responsibilities

-Analytical problem solving

Additional Desired Skills:

-Excel wizard

-Knowledge of current ad tech industry and trends

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • Formik Libraries
    • SparkFrameworks
    • MySQLDatabases
    • RedisDatabases
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • Linear Management
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Outreach.IoCRM
    • Linkedin Sales Navigator CRM
    • SendGridEmail
    • HubspotEmail
    • HubspotLead Gen
    • ClearbitLead Gen
    • SlackCollaboration
    • ZoomCollaboration
    • HRIS- RipplingProject Management
    • Employee Engagement- LatticeProject Management

Location

Located in the heart of Denver, you'll have access to plenty of cafés, restaurants, and transportation options.

An Insider's view of Choozle

What’s the vibe like in the office?

The vibe in the office is business casual. We all work hard and socialize regularly. The modern feel, views, and people make coming to the office super helpful and inviting.

Pierce

Account Executive

What projects are you most excited about?

I’m most excited about projects that allow me to solve user pain points and improve our user experience, while modernizing look and feel of our platform. For example, this could include: redesigning our billing experience, login page, edit workflow, information architecture, and more!

Paulina

Product Designer

How does the company support your career growth?

Choozle is the place for me because of my team, I wouldn't be who I am today without them! Working at Choozle has helped me grow so much professionally and personally, and I'm thankful every day that I get to work alongside the brilliant and fun people here. A team like this makes all the difference.

Hannah

Senior Accountant

How do your team's ideas influence the company's direction?

The Peoples Team is highly focused on employee engagement and feedback. We conduct semi-annual surveys to solicit feedback on employees’ role, team, manager, culture, benefits, and what they see as areas of improvement. From this, action plans are created and implemented. Choozle is a company built on the influence of our employees.

Katina

Chief People Officer

How does the company support your career growth?

Each manager creates growth/career pathing plans for their teams and reviews them with each team member quarterly. We have a discussion on next steps in their career growth, and talk about how they can get there and what they may need to improve upon to do so. We also encourage development and growth through an education stipend.Always be learning!

Heather

Sr. Operations Manager

What are Choozle Perks + Benefits

Choozle Benefits Overview

At Choozle, people are our most valuable assets. Every Choozler receives a monthly health & wellness stipend, education stipend, LinkedIn Learning, and more to support personal & professional growth.

Whether it’s for work-life balance or having a one-of-a-kind culture, we check all the boxes. Choozle has been consistently recognized as an awesome place to work by Ad Aage, The Denver Post, and more.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee-led culture committees
Day off for your birthday
Choozle has a floating holiday that can be used at the employee's discretion.
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Mean gender pay gap below 10%
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Transgender health care benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Choozle offers a dependent care benefit option.
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Generous PTO
Choozle has a self managed PTO plan, we recommend employees take an average of 4 weeks off a year.
Paid volunteer time
Employees are paid up to 3 days for volunteering.
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Company-wide vacation
In August, Choozle organizes a corporate event known as the "Summer Summit," aimed at fostering team cohesion and cultivating stronger interpersonal relationships among each other.
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
Choozle purchases up to 1 meal a week for employees.
Free snacks and drinks
Some meals provided
Choozle purchases up to 1 meal a week for employees.
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend
Continuing education available during work hours
Customized development tracks
Paid industry certifications
Personal development training
Virtual coaching services

Additional Perks + Benefits

Growing not because of what we do, but how we do it.
Making waves in the ad tech industry is no easy feat. That’s why, at Choozle, we place an emphasis on attitude, ownership, service, growth, and balance and always push ourselves–and each other–to innovate.

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