Client Services Manager at Gloo

| Greater Boulder Area
!Sorry, this job was removed at 12:54 p.m. (MST) on Monday, January 20, 2020
Gloo, headquartered in beautiful Boulder, Colorado, builds software for people and organizations dedicated to improving lives. We’re leveraging the same exponential tech that’s driving success in other industries and making it available through tools such as big data, custom assessments, an engagement app and eventually an entire market network focused on growth. As one of Boulder’s most successful and innovative tech companies, Gloo needs more talented professionals who are driven to make a positive impact on humanity. Are you one of them?
In this new position within our Strategic Partnership Team, you will be the right hand of the Partner Lead acting as an equal parts account manager, user-centered experience designer, and content producer. You may have started your career in media production or advertising where you orchestrated website design, simple web application experiences, or content development. You bring an innovative approach to your experience design and storytelling skills and are an expert at building trusting relationships with your clients. This is a unique position, allowing you to be hands-on every day—if this sounds interesting, let’s talk!

How you’ll spend your days:

  • Keeping in lockstep with the Partner lead to nurture and grow our strategic partnerships
  • Developing specific prototype growth experiences that utilize Gloo’s platform capabilities and yield successful win-win outcomes for Gloo, the client, and the User
  • Building deep, trusting relationships throughout the organization in person, on the phone, and through email
  • Collaborating with designers, the Product Lead, and other peers to fine-tune your experiences while improving and refining processes along the way
  • Maintaining brand and visual consistency across a suite of mobile and web applications
  • Developing hypotheses and detailed test plans to validate/invalidate your prototype experiences
  • Conducting in-market user interviews to ensure that learning is validated
  • Surfacing and integrating user and client feedback and other “boots on the ground” feedback that will help us enhance your experience and Gloo’s platform capabilities for the future

What you’ll bring to the team:

  • BA/BS in a producer or creative discipline
  • 2+ years of experience in a client services role within a media or advertising organization
  • Experience orchestrating web and/or content experience development; experience with assessments a plus!
  • An intense curiosity for how organizations build trust and value with their members to deepen engagement
  • Competency with GSuite and slide deck builds to communicate ideas
  • Experience working with Adobe Creative Suite (Acrobat, Photoshop, Illustrator, InDesign, Premier, etc.)
  • A working knowledge of prototyping technologies such as InVision, Sketch, and Indesign
  • Innovative, detail-oriented, crisp communicator who is self-confident and willing to tackle uncharted territory
  • Creative problem solver who enjoys collaborating and ideating with others
  • Logical thinker with the ability to multi-task, managing and switching priorities as needed
  • Outcome-focused, results-oriented, and an unshakably positive attitude
  • A positive and energetic demeanor with the ability to exude confidence and enthusiasm for new challenges

Our team members enjoy:

  • Compensation and bonus commensurate with experience
  • Plenty of time off to keep you balanced
  • Medical with HSA contribution
  • A dynamic, talented team, dedicated to changing the world and building an incredible business
  • Beautiful office space in downtown Boulder on Pearl Street, steps from coffee shops and blocks from hiking trails
  • Company Happy Hour Fridays
  • Fresh fruit, snacks, coffee and sodas

Applications welcomed from those who are US Citizens or hold a Green Card.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • RLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • HubSpotCRM
    • SalesforceCRM
    • SendGridEmail
    • MarketoLead Gen

Location

Gloo's campus is on the west end of Pearl in downtown Boulder. We are walking distance from great natural beauty and hip trendy eateries and cafes!

An Insider's view of Gloo

What are some social events your company does?

Every Friday afternoon we have an all-company happy hour where team members can relax after working hard all week and enjoy an adult beverage, ping pong, corn hole, and board games. Additionally, the company sponsors game nights, trivia, community service events, an all company picnic and a holiday party.

Becky McKenzie

Office Manager

What projects are you most excited about?

It’s a great time to be at Gloo. I’m working with a high powered cross functional team to tackle challenging problems. Currently, we are focused on transforming our user experience from one of “functional capabilities” into one focused on the “value stack”. We want to unify our disparate UI and data constructs into a single cohesive experience.

Steve Kurtz

Director of UX

How has your career grown since starting at the company?

I started at Gloo as a project manager, but I’ve always been good with technology. I had been with Gloo for about a year, when I spoke with my manager and Scott [CEO] about my interest in product. They helped set me up for success, supporting me on my career journey. I’ve now been a Product Owner for the last three years and love what I do.

Jordan Fray

Product Owner

What is your vision for the company?

The scope of how tech capabilities can serve personal growth is just exploding. As we continue to grow, we see a strong need to create solutions that can solve for all of these complex network challenges. Our mission is to serve Champions, help them scale, and support their purposes with great platform infrastructures.

Scott Beck

CEO

What are Gloo Perks + Benefits

Gloo Benefits Overview

Gloo provides a full suite of benefits including the basics with an additional generous HSA contribution. We also provide a performance bonus and equity. We have a great location with beautiful view of the Flat Irons, flexible hours, company sponsored events, and last but certainly not least, we have an incredible team of talented and passionate folks for you to hang out with.

Culture
Friends outside of work
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Gloo employees can contribute up to $2,500 annually to their Healthcare FSA.
Disability Insurance
Dental Benefits
Our dental plan covers $2,000 of expenses.
Vision Benefits
The vision benefits plan includes annual eye exams for $10 and either $180 for glasses or $150 for contact lenses per year.
Health Insurance Benefits
Gloo's base medical plan covers up to 80% of out of pocket expenses after you meet the deductible. We offer three HDHP plans with an HSA.
Life Insurance
Retirement & Stock Options Benefits
401(K)
Gloo's 401(k) retirement plan offers a selection of stocks, bonds and international index funds to choose from. We offer both a traditional and a Roth 401(k) plan.
Company Equity
Gloo offers option grants in accordance to the terms stated in the Company's Membership Unit Option Plan, including vesting over a five-year period.
Performance Bonus
Gloo's performance bonus plan allows the average employee the potential to earn a bonus equal to 10% of their salary based on performance against goals.
Child Care & Parental Leave Benefits
Flexible Work Schedule
Gloo provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Company sponsored family events
Gloo sponsors family oriented events annually.
Vacation & Time Off Benefits
Generous PTO
Gloos offers flexible paid time off. Time off can be taken at any time with manager approval. No accruals or maximums.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Gloo participates in Boulder's EcoPass program.
Stocked Kitchen
Gloo has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Company happy hours are hosted every Friday afternoon.
Parking
We offer parking onsite or a taxable stipend of $125 a month to all employees who choose not to park onsite and use other means of transport.
Pet Friendly
Gloo's pet policy is dog friendly daily.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Gloo fully funds Health Savings Accounts for all employees enrolled in a qualifying High Deductible Health Plan. Specifically, we contribute $3,500 per year to those who are covering themselves, and $7,000 per year to those covering dependents.

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