At Twilio SendGrid we’re focused on developing and expanding our world-class, cloud-based transactional email platform. We’ve revolutionized the transactional email space by powering the infrastructure for thousands of companies that rely on us to send billions of emails each month. Twilio SendGrid is a fast moving, lean company where every team member has a huge stake in the company’s success.

Twilio SendGrid is seeking a Campaign Operations Associate who has a passion for working cross-functionally to deliver timely communications to our prospects and customers and support other operational campaign components. Both strategic and tactical, this role will be instrumental in ensuring our customers receive a consistent experience from a variety of customer-facing marketing programs.

What You’ll Do:

• Collaborate with cross-functional groups at Twilio and Twilio SendGrid to execute email communications to customers and prospects via Marketo and Twilio SendGrid’s Marketing Campaigns toolset
• Spearhead the creation of new email templates, managing submissions to Creative and Development teams to design, build, and browser test email templates for use across the SendGrid email marketing program and ensure consistency across templates in market
• Work with Content team to draft and approve email copy, ensuring brand and tone consistency across all communications
• Define and manage lists of prospect and customer segments from SendGrid’s various data sources
• Package and report on the results of campaigns executed for relevant stakeholders
• Maintain company-wide email sending calendar, ensuring proper communication cadence across all segments of our database
• Refine and adhere to email campaign checklist to prevent campaign errors
• Align with other email marketers to ensure consistency across all email communications
• Create and troubleshoot landing pages to support various campaigns across marketing, from events, to long-form content and more
• Assist Marketing Operations team in maintaining database hygiene and program consistency in Marketo
• Manage replies to marketing inbox, responding and routing to appropriate teams within SendGrid
• Assist with overall martech stack, including surveying tools, data enrichment services, and analytics tools
• Be an active participant in our Revenue Marketing team by helping to strategize about multiple facets of marketing

About You

• 2-4 years of experience in B2B or B2C email marketing and/or marketing operations
• Experience with Marketo is required. Experience with Eloqua and other Email Service Providers is preferred.
• Deliverability and data privacy knowledge (CAN-SPAM, GDPR, etc.)
• Proficiency with HTML for building and troubleshooting responsive email templates
• Proficient with Salesforce.com and other data sources
• Microsoft Excel expertise required
• Skilled writer and editor, capable of communicating with a highly technical audience
• Excellent verbal and written communication skills
• Be organized and detail oriented enough to manage projects with many moving parts
• Team player with a great attitude and a positive outlook on life (it’s not all about work)
• Appetite to learn and grow in a fast paced, high growth company
• Independent worker, creative problem solver
• Bachelor’s degree or equivalent work experience

Where?

This position will be located in our office at 1801 California Street, Denver, CO. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Berlin, Bogotá, Denver, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Prague, Singapore and Tallinn.