B2B eCommerce Lead

Our Company:

PopSockets LLC, based in Boulder, Colorado, designs, manufactures and sells innovative lifestyle products. Our flagship product, the PopSockets grip, was invented by philosophy professor David Barnett, with the first grip sold on PopSockets.com in 2014. Our product is a collapsible grip and stand that provides secure one-handed holding for any mobile device. Customizable, re-positionable, and fun to pop, PopSockets products embody the company's mission to create empowering, personal, and magical products.

The Role:

PopSockets is looking for a B2B eCommerce Manager to lead strategy and operations across our business-to-business eCommerce platforms to optimize efficiency, ease-of-use and revenue. The ideal candidate will combine a solid understanding of ecommerce best-practices with an unwavering attention to detail to provide both vision and day-to-day management of all B2B eCommerce channels. Must be a proactive, solution-oriented problem solver, and have an innate aptitude for mastering new systems, technology and process. This roll-up-your-sleeves position will work closely with retail sales, customer service, production and online partners to drive continuous improvement for eCommerce sales, fulfillment, and order management processes.  

Responsibilities:

• Define, document and lead implementation of an overall B2B eCommerce strategy that drives continuous improvement in ease-of-use, efficiency, error-free transactions, conversion optimization and revenue generation.
• Familiar with B2B/retail selling processes and capable of leading digital programs to drive increased revenue
• Maintain master online product catalog for timely, consistent, and accurate presentation of product detail across all B2B online channels.
• Administer site updates to content, collections, discounts, shipping, merchandising placements and other core data and functions on PopSockets B2B network of sites.
• Build new processes and procedures to develop best practices for site changes and updates as well as keep a clean back-end system.
• Support set-up, roll-out, and management of new ecommerce sites in new markets around the globe.
• Develop documentation on key administrative processes and train partners to perform those functions where appropriate.
• Monitor online order flow, resolve problems and proactively recommend and implement improvements to efficiency and quality.
• Investigate order and fulfillment issues, submit cases and recommendations for resolution with partners and internal stakeholders.  

Requirements:

• 2+ years experience working with ecommerce platforms and systems, Shopify preferred. Depth of knowledge of other B2B eComm platforms a plus.
• Proven track record of working in a fast-growing and fast-moving company, able to create process and vision, rather than just manage to what has already been defined.
• Comfortable with becoming expert in customized and proprietary softwares.
• Strong analytical skills, exceptional attention to detail, get-it-done attitude.
• Deep understanding of data models, manipulation, and pipelines.
• Innovative, solution-minded problem solver. Flexible and pragmatic.