Marketing Program Manager - Streaming Loyalty

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Englewood, CO
72K-103K Annually
Internship
Aerospace • Cloud • Digital Media • Information Technology • Mobile • News + Entertainment • Retail
From TV to 5G, we’re reimagining the future of connectivity. Ready to join the connectivity revolution?
The Role

Company Summary
DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and Gen Mobile.
Department Summary
The Customer Retention Department blends marketing, operations, strategy, and analytics. Within Video Services, this team is highly visible to the Executive Leadership and drives initiatives to retain and monetize DISH's customer base, including DISH and Sling brands. Our mission is to enhance customer loyalty by improving their experience and engagement.
Job Duties and Responsibilities
A Marketing Program Manager at DISH oversees customer communications across various channels such as web, email, print, TV, and video, ensuring that offers and commitments are effectively conveyed to enhance perceived value. They collaborate with networks, producers, and talent to develop large-scale marketing campaigns that strengthen the brand's value proposition. Additionally, they work closely with analytics and operations teams to implement strategies that improve customer engagement and retention.
Key Responsibilities:

  • Evaluate and shape the end-to-end customer journey for our Sling OTT product, identifying opportunities for customers to love us
  • Analyze the effectiveness of current retention tactics, recommend changes for continuous improvement, and optimize future performance
  • Dissect data and leverage customer insights to identify effective and ineffective retention strategies, informing the team and the wider business on improvement opportunities
  • Lead cross-functional projects, develop implementation strategies, secure alignment with key decision-makers, meet crucial deadlines, and ensure successful market launches
  • Provide sound recommendations to company executives, including weekly presentations to the business group SVP


Skills, Experience and Requirements
Education and Experience:

  • Bachelor's degree (B. A.) from a four-year college or university; or a degree in Business, Economics, Finance, Mathematics, or Engineering
  • Three or more years of experience in finance, project, or strategy roles
  • Over two years of experience in building financial models, forecasts, and dynamic reports
  • At least one year managing complex cross-functional projects, overcoming operational hurdles, and driving initiatives forward


Skills and Qualifications:

  • Deep understanding of customer experience principles and the ability to develop strategies that enhance customer satisfaction and loyalty
  • Exceptional analytical and creative problem-solving skills, turning data into actionable insights
  • Proactive and innovative mindset, constantly developing new ideas and strategies for customer retention and business growth
  • Proven ability to lead and manage complex projects, ensuring successful implementation and alignment with business objectives
  • Proficient in preparing and delivering engaging presentations tailored to specific audiences
  • Excellent written and verbal communication skills, a ttention to detail and exceptional organizational skills
  • Adaptable in fast-paced, ambiguous environments, quickly adjusting to changing priorities
  • Collaborative team player, effective in cross-functional team settings to achieve shared goals


Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

What the Team is Saying

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The Company
Englewood, CO
14,500 Employees
On-site Workplace
Year Founded: 1980

What We Do

For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.

Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.

As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.

Why Work With Us

At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!

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EchoStar Teams

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Innovations at DISH
Team
Sling TV
Team
Boost Mobile
Team
Hughes
About our Teams

EchoStar Offices

OnSite Workspace

All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.

Typical time on-site: None
Englewood, CO

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