Manager, Customer Education

The Role: Manager, Customer Education Services
GoCanvas, SiteDocs, and Bluebeam work together as part of the Nemetschek Group to streamline construction and field operations. GoCanvas specializes in digital fieldworker collaboration and compliance, while SiteDocs, a GoCanvas solution, focuses on workplace safety management through mobile and web apps. Bluebeam enhances these capabilities by providing powerful workflow automation and seamless integrations, allowing teams to connect data, automate processes, and keep field and office teams in sync. Together, these platforms create a unified ecosystem that improves efficiency, safety, and collaboration across construction projects.

SiteDocs is seeking a dynamic and strategic Manager, Education Services to lead our customer-facing scalable training function.  That includes the management and creation of high-quality coursework for a highly variable customer base, overseeing and building courses that meet those customers where they are at, ensuring everyone the opportunity to learn what they need to learn in the manner that will be most effective for them.

This role combines industry, product and customer insights with business knowledge of training and an understanding of instructional design principles.  The Manager, Education Services role collaborates with individuals across GoCanvas, SiteDocs and Bluebeam products to ensure learning approaches are coordinated, consistent and meet customer needs.  This role also collaborates with leaders across multiple departments such as Sales, Sales Engineering, Customer Success, Product to ensure learning services are aligned with business goals.

Your Most Important Initiatives:

• Manages highly impactful large-scale learning projects such as the creation of customer-facing content for GoCanvas and SiteDocs.  This includes but is not limited to–project design, resource allocation, project timelines, testing, rollout and adoption/marketing considerations.
• Plans, develops and maintains project documentation (such as course outlines, instructor guides, presentation slides, etc.) technical requirements and training evaluations for all new training programs.
• Partner effectively with Implementation and Support teams to address application and workflow knowledge gaps for customers through self-paced training and advanced use of technology across multiple platforms (Coursework, in-app guidance, support site optimization, etc.)
• Leads, coaches and mentors the members of the Education Services team.
• Develops, maintains, and refines processes to standardize and continually update content.
• Measures success of content and resources to maximize adoption; suggests data-driven improvements.
• Maintains program documentation such as program plans, schedules and status reports; coordinates, communicates and facilitates activities to keep program on schedule.
• Takes big complex ideas and design learning content and experience that are credible, engaging, relevant and accessible. 

What You Bring:

• 5+ years of experience in enablement, adult learning, sales operations or product management
• 3+ years experience in a management or leadership role
• Advanced program/project management experience.
• Learning management system administration experience.
• Knowledge of eLearning authoring tools (e.g., Camtasia, Articulate products.)
• Experience in video creation, editing and hosting.
• Some HTML/coding skills
• Understanding of the AEC industry, product(s) and customers.
• Professionalism, curiosity and a positive proactive nature.
• Strong customer success orientation.
• A growth-oriented mindset when faced with challenges and addressing roadblocks.
• Knowledge of, and passion for, adult learning best practices.
• Ability to coach and mentor a team.
• Excellent written and verbal communication skills.
• Excellent organizational skills
• Excellent problem-solving skills.

Our success is rooted in a wonderfully wholesome culture, best defined by our four overarching values:

• Authentic Relationships - People are never a means to an end.
• Continuous Learning - Test every assumption and never stay stagnant.
• Interdependence - We build systems that require everyone to perform with excellence, we are a team, and we succeed or fail together.
• Data Driven Decisions - Because wisdom requires understanding the facts of the matter, disputes between competing perspectives are resolved with data. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. If you have any questions about your personal data privacy at SiteDocs, please visit our privacy page.

If you need special assistance or accommodation while seeking employment with us, please email [email protected] or call: (703) 547-8588. We are interested in every qualified candidate who is eligible to work in Canada. However, we are not able to sponsor visas.
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance (medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is about $115k-$130k USD annually. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
This role is a #LI-Remote opportunity.