Legal Operations Manager at Zoom Video Communications

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About the Team

The Zoom Legal Operations team empowers the growing Legal Department to work more efficiently and effectively as they deliver quality legal services to their business partners. Initiatives are primarily focused on strategic planning, process optimization, technology strategy, financial management, vendor management, and communications & culture to drive operational excellence, mitigate legal risks and control operating costs. 

About the Role

This is an exciting opportunity to join Zoom's Legal Operations team. As Legal Operations Manager you will report to the Head of Legal Operations and will manage projects and initiatives focused on optimizing systems and ways of working and enhancing communications and engagement across the department. The ideal candidate will have process design and legal technology expertise, outside counsel management, spend analytics experience, strong written and verbal communication skills, as well as an understanding of the change management needed to successfully design and implement legal solutions. The expectation is that this individual will roll up their sleeves and do the work to ensure operational excellence is achieved across the Department. Although headquartered in San Jose, California, the Legal Department is geographically dispersed, and this position can be remote.

In this role, you will work in the following key areas and responsibilities will include:

(1) Technology Strategy & Process Optimization:

  • You will support management and execution of the Legal technology roadmap and suite of technology. You will help select, implement, and optimize digital contract lifecycle management (CLM) tools.

  • You will identify, create, and improve legal workflows, focusing on efficiency, scale and operational excellence (e.g. automate incoming requests for legal review and advice, leverage technology to respond to legal questions from the business).

  • You will also support our Knowledge Management program by developing and maintaining forms, policies, FAQs and other self-help tools for clients

(2) Budget and Financial Management:

  • You will partner with Finance in supporting the Legal Department's budgetary processes, including monthly financial reporting that outlines key insights and recommendations.

  • You will manage tracking and reporting of legal spend and measuring effectiveness of billing guidelines and use of eBilling platform to manage and control external spend.

(3) Outside Counsel & Vendor Management:

  • You will manage outside counsel and vendor onboarding & identify opportunities to reduce external legal spend while optimizing relationships with our law firms.

  • You will maintain and update the Legal Department's billing guidelines as well as define and enforce processes and policies to manage outside counsel usage and spend.

(4) Reporting & Analytics:

  • You will contribute to the development of Legal Department metrics to inform decision making and support senior leadership in developing operational strategies and best practices

(5) Communications & Engagement:

  • You may contribute to the development of content and strategies for Department All Hands meetings and offsites. You may support the management of Department working groups. You may support the planning and execution of the Legal Annual Meeting.

About You

  • You have 6+ years of experience with in-house legal operations

  • Prior experience at fast growing company or legal consulting firm preferred

  • Required experience in legal processes, operations and exposure to legal tools such as a contracts management system, e-billing/spend management solution, and/or electronic signature software

  • A history of building strong relationships, credibility, and partnerships and of working in cross-functional teams

  • Passion for creative problem solving and change management requirement to implement successful solutions

  • Outstanding analytical, problem-solving, written and verbal communications skills

  • Comfortable working independently and remotely with general direction, handling ambiguity, and managing up and across as needed to meet goals and deadlines in a fast-paced environment

Benefits

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

#LI-remote

Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines.

Explore Zoom:

  • Hear from our leadership team

  • Browse Awards and Employee Reviews on Comparably

  • Visit our Blog

  • Zoom with us!

  • Find us on social at the links below and on Instagram

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • Shell/BashLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • SalesforceCRM
    • ClariCRM
    • OutreachEmail
    • KnowledgeTreeEmail

Location

We are located North of the DTC area. Just a short drive away you can find trendy restaurants, bars, and the Cherry Creek Reservoir!
The United We Tech Series: The Zoom Episode
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An Insider's view of Zoom Video Communications

What’s the vibe like in the office?

This office is fun, driven, smart, and happy. We’re proud of each other, our product, and how we work hard to make our customers happy and cared for.

Michael

Developer Advocate

What projects are you most excited about?

Right now, I’m most excited about optimizing our enablement programs at Zoom. As our team grows, it’s vital that we scale our programs and processes thoughtfully to ensure every Zoomie feels comfortable, confident, and equipped for success in their role. Watching individuals evolve as Zoom experts is both fun and fulfilling!

Ashley

Customer Success Operations Manager

How has your career grown since starting at the company?

In my year and a half at Zoom, I’ve had the privilege of moving from a BDR, to a Team Lead, to an Account Executive. Through each step, my manager was transparent, approachable & committed to my own professional growth. Zoom recognizes that not all career paths are the same, and each manager takes an individual approach to identify what drives you.

Nicole

Small/Medium Business Account Executive

How do you empower your team to be more creative?

One of the things I love about Zoom is the trust they have in me that allows me to be creative. Being a leader at Zoom I'm able to watch my team collaborate and teach each other. For me that's creativity. People with different ideas and experiences working together with one purpose. By empowering people to be creative you open the door to success.

Tuckett

SMB VAST Sales Manager

What makes someone successful on your team?

Teamwork is in our day to day, not only with other BDRs, where each can provide different points of view in a situation, but also with the Account Executives that are an indispensable guide to succeed when looking for new clients.

Sandra

Business Development Rep.

What are Zoom Video Communications Perks + Benefits

Zoom Video Communications Benefits Overview

Zoom offers a wide range of benefits and perks to ensure our employees feel supported, enriched and cared for including free books, a wellness credit of $300 per month, and a multitude of Zoom-sponsored activities and celebrations to help you Work Happy.

To deliver this happiness to our employees, Zoom employs above-market and progressive compensation programs. At Zoom, we believe this is achieved through analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
The Happy Crew is comprised of around 150 volunteers globally that deliver happiness internally to Zoom Employees!
Open door policy
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Employee Resource Groups include Veterans and [email protected] with more on the way!
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Mentorship program

Additional Perks + Benefits

Zoom listens to its employees. We’re growing and want our employees to be as happy as possible. One way we deliver this happiness is by continually building our benefits programs to best fit the wants and need of our employees. We also hold monthly Zoom Meetings with the whole company and our CEO Eric Yuan himself addresses questions or concerns submitted by employees. If you want to feel heard and appreciated join us in our ever evolving company and product!

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