Manage a portfolio of court hearings by communicating with attorneys, negotiating rates, and handling scheduling changes in a high-volume environment.
About Docketly:
Docketly, sister company to ABC Legal Services, is a growing company based in Longmont, Colorado. For the creditor’s rights industry, we make hiring a stand-in attorney easy, fast, and reliable. By combining our proprietary software with a nationwide network of attorneys, we’ve redefined what’s possible in legal support services.
What you'll do
- Own a portfolio of open court hearings — calling, texting, and emailing attorneys to secure coverage daily
- Negotiate rates in real time, including above-standard offers in low-supply markets, while maintaining margin discipline
- Triage competing priorities under tight deadlines and communicate decisions clearly to your team
- Manage scheduling changes, cancellations, and urgent coverage gaps with a solutions-first mindset
- Confirm assignments, track metrics, and keep scheduling data accurate for reporting
- Partner with internal teams to improve execution and resolve coverage challenges proactively
What we're looking for
- Proven high-volume outbound or inbound call experience — you're comfortable on the phone and efficient with every call
- Real negotiation experience: you know how to handle a counteroffer, hold margin, and still get the yes
- Strong triage instincts — you can prioritize quickly, make sound judgment calls, and explain your reasoning
- Highly organized with the ability to manage multiple open cases simultaneously without dropping the ball
- Tech-savvy and quick to learn new systems; experience with scheduling or CRM platforms is a plus
- A track record of hitting or exceeding performance metrics in a KPI-driven environment
You'll thrive here if you've worked in…
- Inside sales, collections, or a high-volume call center environment
- Staffing coordination, dispatch, or gig platform operations
- Any role where you worked a phone, hit a number, and solved problems under pressure
Benefits:
- Health, Dental, Vision insurance
- 401(k) with company matching
- Paid time off
- 7 Paid company holidays
- 4 Floating holidays per-year
- Life Insurance and AD&D Insurance
- Long Term Disability
- Health Care Reimbursement Flexible Spending Account
- Dependent Care Flexible Spending Account
- EAP (Employee Assistance Program)
- Pet Insurance
Pay Range: $20.00 to $20.00 an hour
Schedule: Monday through Friday, In Person in our Longmont, CO Office.
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