Lead Content Strategist (Contract)

Information Security Responsibilities

• Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
• Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
• Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
• Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information

Role and Responsibilities:

• Lead creation of detailed content-strategy deliverables with limited oversight; these may include: website and digital asset management (DAM) system information architectures and taxonomies/metadata schemas, with related documentation; content audits & inventories; content models; content governance plans; website migration plans; and research findings.
• Produce cohesive strategy, research, and design documents that contextually address business needs, user needs, and best practices.
• Facilitate discovery activities with limited oversight such as content workshops, stakeholder interviews, audits, expert reviews, competitive reviews, etc.
• Critique discovery research findings and apply findings as appropriate to the solution.
• Conduct research activities such as content testing, card sorting, taxonomy testing, persona development, and user journeys.
• Collaborate within multi-disciplinary teams to create innovative, best-in-class, customer-centric solutions.
• Contribute to the establishment of experience design standards, deliverables and methodologies within the organization.
• Stay informed and share insights on digital best practices, trends, tools; participate in content strategy communities locally and nationally.
• Participate in the planning and tracking of content strategy activities and deliverables across projects and accounts.
• Substantially contribute to our culture and atmosphere, quality of work, and growth into the next generation of content strategists.

Preferred Qualifications:

• BS/BA/BFA in content strategy, English or philosophy, communication- and/or design-related fields, library science, or other information-related fields; or equivalent experience
• 5-8 years of experience as a content-strategy professional
• Experience working closely with UX and UI designers, as well as copywriters, is required
• Experience in digital asset management (DAM) system information architecture/folder structure definition and metadata-schema definition is required
• Proven ability to create and lead content audits, content inventories, information structures and sitemaps, taxonomies, content models, content governance plans, website or DAM migration plans, user journeys, and process flows
• Demonstrable experience presenting work to clients, facilitating and leading workshops, and moderating stakeholder interviews
• Experience connecting content strategy activities to demonstrable user, business, and brand value
• Ability to manage several high-profile projects simultaneously 
• Consulting/agency experience is strongly preferred
• In-depth knowledge of content management systems such as AEM, Sitecore, Contentful, etc.
• In-depth knowledge of UX testing platforms; Lucid/Miro/Figjam; and design and presentation software such as Figma and those in the Microsoft Suite
• Ability to communicate with all levels of management and staff to achieve desired outcomes and build strong alliances and relationships
• Excellent listener with a passion for content strategy