IT Support Specialist I

Who We Are: 

With the collective efforts of our epic team members, we’re trailblazing a new path in the DME industry. Synapse Health was founded in 2016 with a goal to fix the fractured DME ecosystem and completely transform the industry. Built on decades of industry and leadership experience, we’ve launched tech-based solutions that eliminate age-old DME headaches, resulting in a seamless experience for all. We are proud to offer work that matters, on a mission that matters.  

Intrigued? Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn. 

What We Need:   

The IT Support Specialist I will report directly to the Manager, IT Service Desk. This team member provides first-level technical support and assistance to end-users across the organization. This role is responsible for troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day operations of the company’s technology infrastructure.

What You Will Do:  

• Provide Tier 1 technical support for desktops, laptops, mobile devices, printers, and other peripherals. 
• Respond to help desk tickets, emails, and phone calls in a timely and professional manner. 
• Install, configure, and maintain hardware and software systems. 
• Assist with user account setup, password resets, and access permissions. 
• Support basic network troubleshooting (e.g., connectivity issues, VPN access). 
• Maintain accurate documentation of issues, solutions, and procedures. 
• Escalate complex issues to higher-level IT staff as needed. 
• Participate in IT projects such as system upgrades, deployments, and audits. 
• Ensure compliance with IT policies and security protocols. 
• Other responsibilities as assigned 

What You Have:   

At Synapse Health we’ve intentionally built a culture of kindness, collaboration and creativity, and we consider those qualities to be table stakes for any new team member. Additional requirements include: 

• Associate degree in Information Technology, Computer Science, or related field (or equivalent experience). 
• 3+ years of experience in a technical support or help desk role. 
• Basic understanding of Windows and/or macOS operating systems. 
• Familiarity with Microsoft Office 365, Active Directory, and common enterprise applications. 
• Strong problem-solving and communication skills. 
• Ability to work independently and as part of a team. 
• Customer-focused with a positive, service-oriented attitude. 

What Sets You Apart: 

• CompTIA A+, Network+, or similar certifications. 
• Experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk). 
• Exposure to cloud platforms (e.g., Azure, AWS) is a plus. 

What Sets Us Apart:  

It’s no secret that most of us work to provide for ourselves and those we love, but just because we have to work, doesn’t mean we can’t enjoy it. In fact, at Synapse Health, we insist on it! We want our team members to thrive personally and professionally, which is why our benefits include: 

• Professional growth opportunities with compelling career paths 
• Healthy work-life balance culture with paid time off (PTO) 
• Medical, dental and vision insurance for full-time team members 
• 401K savings plan with employer contribution match 

Synapse Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Synapse Health, Inc will never request personal or sensitive information during the recruitment process. Please see our Careers Page for more information to protect yourself from scammers and to learn more about our recruitment process.