Physician Support Specialist Intern

| Greater Denver Area

**Local Denver college/university students only please**

 

As a Physician Support Specialist Intern at Healthgrades, you will provide exceptional product support for internal and external clients, maintain physician data accuracy, and assist physicians with inquiries regarding their Healthgrades profiles. This is great opportunity for students interested in data management, quality assurance and customer service.

 

What you will do:

  • Provide white-glove service to our internal and external clients
  • Answer product-related questions
  • Input and verify data from a variety of sources
  • Assist with various special projects
  • Collaborate with Healthgrades business units on challenges and opportunities to bolster client satisfaction, enhance retention rates, achieve client goals, and increase physician participation
  • Identify, research, and document production system issues
  • Demonstrate consistent professionalism and response for physicians, clients, and co-workers
  • Quality check team deliverables to maximize client satisfaction
  • Participate in team meetings to share knowledge, prioritize workloads, and solve problems

 

What you will bring:

  • Currently enrolled Junior or Senior undergraduate student at a local Denver college or university
  • Exceptional customer service and professional communication skills
  • Analytical thinking with strong problem-solving abilities
  • Attention to detail and ability to handle large quantities of data
  • Ability to demonstrate a sense of urgency in a fast-paced environment and adapt to frequently shifting priorities and procedures
  • Microsoft Office skills should include Outlook, Word, and Excel
  • Experience in an online environment or healthcare field is preferred
  • SQL and data analysis and/or data management experience is a plus

 

This is a 12 week long paid internship beginning mid-May through mid-August. The position will be approximately 40 hours/week.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement
    • SalesforceCRM

Location

Downtown Location- your favorite coffee shop, restaurants, breweries, and nightlife are all steps from the office, as well as, transportation lines.

An Insider's view of Healthgrades

What’s the vibe like in the office?

The vibe is pretty chill; everybody dresses very casual, the newly designed office offers a lot of space for collaboration, great kitchens with free snacks and beer/cider/kombucha on tap. We also have 4-6 weeks of time off and flexible work schedules.

Regina

Program Management Director

What's the biggest problem your team is solving?

Evolving consumer expectations are pushing doctors and practice owners to adopt convenient, on-demand delivery of services. Getting doctors to appreciate these changes and mature their business can be a struggle. We’re taking a data-driven, analytical approach to prove that meeting patients' expectations can be a big win for growing their practice.

Steven

VP, Product Management

What makes someone successful on your team?

Good communication. Whether you are falling behind or cruising forward, being able to convey where you are and where you may need additional support really helps with productivity and learning.

Dan

Software Engineer

How do you collaborate with other teams in the company?

Even while working cross-functionally with several different teams, the multiple forms of technology in place make collaboration efficient – Zoom, Slack, Google Drive, etc. Our physical space is set-up nicely for face-to-face coordination with open office space, a big kitchen, and many meeting rooms. We also have plenty of quiet spaces.

Jamie

Senior Product Marketing Manager

What are Healthgrades Perks + Benefits

Healthgrades Benefits Overview

Our inclusive package offers flexible options customizable for everyone – no matter what your family looks like.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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