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Office Operations Intern

| Greater Denver Area
===== About Upserve =====
Upserve is the industry's leading full-service Restaurant Management Platform. In a single platform, Upserve offers the market-leading cloud point of sale for restaurants, actionable analytics, and seamless integration with leading third-party restaurant apps. Thousands of restaurants use Upserve to manage relationships with more than 32 million active diners, and to serve over 23 million meals per month.
Upserve is headquartered in Providence with additional offices in San Francisco, New York City and Denver. We believe that culture is a competitive advantage, and treat it as such -- our values of One Team, Impact, Empathy, Openness, Curiosity and Grit guide our daily actions. Learn more about what that means from our blog - https://upserve.com/inside-upserve - or by following us on Twitter and Instagram (@InsideUpserve).
The Office Operations Intern is responsible for efficiently executing daily, weekly, and monthly office procedures that have a positive impact on the employee experience and contribute to maintaining a safe, healthy, and welcoming environment that enhances Upserve’s company culture. The Intern will assist with the daily operations tasks of Upserve's downtown Denver office.
Day-to-Day Responsibilities
- Reception activities such as welcoming guests, retrieving, delivering and signing for mail
- Complete inventory and purchase orders
- Maintain office space by keeping cafe cleaned and stocked, office supplies stocked, and managing vendor services such as janitorial maintenance
- Assist with new hire onboarding, which includes office tours, setting up facility access, and more
- Event preparation and execution
*We are looking for someone who can work 8am-4pm, M-F , for the next 2 months*

Experience

  • 1 year experience in hospitality background and/ or customer service experience
  • Experience using tools to manage time effectively (ie: project management systems, calendars, timelines/ checklists
  • Exposure to G-Suite including Gmail, Calendar and Drive preferred
  • Prior experience resolving customer or internal requests

Skills

  • Customer-service orientated approach to work
  • Well-developed written communication skills
  • Organized and detail oriented approach to work
  • Ability to balance competing demands in a fast-paced environment
  • Ability to operate autonomously as part of a distributed team
  • Positive and energetic attitude

===== Upserve's "Mise En Place" =====Above all else, all Upserve employees are united in our shared passion for the hospitality industry, our product, and the impact we can have on the owners and operators we serve. We have a track record of success, with 100%+ growth in the last 3 years. How do we do it? By providing great value to our customers, and by relentlessly focusing on the details - our Mise En Place (everything in its place).- Our Net Promoter Scores over the last six months are higher than any other SMB software company- Our SaaS 'quick ratio' and LTV to CAC is exceeding 4x, making us leaders in the market- Our newest product features enjoy ~70% weekly active users and nearly 50% daily active users.- Our leadership hails from top companies like OpenTable, TellMe, BrightCove, Microsoft, and McKinsey.- Our Board and Investment Partners include Vista Equity Partners, First Round, and Pritzker. But our focus on excellence doesn't stop there. We offer competitive employee benefits, including the following: - 100% paid medical and dental coverage with the leading provider nation-wide - Unlimited Time Off - our policy is "take the time you need, when you need it" - A "family first" culture, with generous paid parental and caregiver leave - 401(k) with built-in financial advisory services - Quarterly wellness weeks, focused on mental, emotional AND physical health - Complimentary onsite gym - Access to onsite bike barn with locker rooms Last but not least, Upserve is proud to be an Equal Opportunity Employer! Beyond that, we also care deeply about creating a culture of inclusion, and about improving diversity in tech. We believe in being color brave, not color blind, and partner with a number of local organizations working to improve access to the tech industry for underrepresented groups. These include Project Include, Girls Who Code, Providence IntraCity Geeks, #HackPVD, Code.org, PVD Lady Project, and Rosie's Girls to name a few.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ElmLanguages
    • ReactLibraries
    • React NativeLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • AxureDesign
    • BalsamiqDesign
    • InVisionDesign
    • SketchDesign
    • XDDesign
    • Lean DesignDesign
    • HCDDesign
    • SalesforceCRM
    • MarketoLead Gen

Location

Located right in LoDo- the bustling downtown area with great dining, shopping, and Union Station just blocks away!

An Insider's view of Upserve

What’s the vibe like in the office?

The Colorado office is a great office to be a part of. The employees get along great and we have a ton of fun after work hours. We have a fun committee who plans work activities, we do weekly happy hours, wellness weeks, and are even participating in kickball this summer.

Holly Conflitti

Customer Support Specialist

What does your typical day look like?

Being a Customer Success Manager at Upserve, I can say no two days are ever the same. The common thread of my days is collaboration, working with our support staff, other customer success managers or our customers. My days are focused on making sure that I am providing the best information to our customers to enrich and grow our partnership.

Heather Mercado

Customer Success Manager

What makes someone successful on your team?

Being flexible and open is most important. A person who is ready to help their fellow teammates but who is also receptive to the help their teammates offer in return will find success at Upserve. Every shift is different, so being prepared for new and difficult challenges definitely will prepare someone for success on our team.

Ryan McCombie

Customer Support Specialist

How do your team's ideas influence the company's direction?

Support is a front line for feedback about customer's immediate problems and issues with our products. While we are fixing any given issue, we receive feedback from the client about how this particular feature could work better or even suggestions of things they would like to see. We are able to take that feed back to our Dev and Q/A teams to shape

Brandon Eversoll

Manager, Customer Support

What are Upserve Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
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