CUSTOMER SUPPORT - INTERN at TalentReef

| Greater Denver Area
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At TalentReef, we deliver the leading HR software and customer service expertise in partnership with the service industry. Your contributions both big and small will be valued, recognized, and rewarded at every step along our exciting journey. Our team is passionate about growth, innovation, and collaboration. We are constantly striving to improve and better ourselves so that we can better support our customers.

We are currently seeking a outgoing, enthusiastic, and creative problem-solver to join our Technical Support team as a Customer Support Intern for Summer 2021.  The internship will run from June 7, 2021- August 6, 2021.

 

 

How You’ll Do It

As a Customer Support Intern, you’ll assist the team that provides a service experience second to none while helping our customers eliminate any technical obstacles that might prevent them from accomplishing their goals with our software platform.

 

There is not a typical day here, everyday is different. Here are some of the projects and tasks you could be working on:

 

  • Collecting and tracking information on our customers. 
  • Business Review Reporting
  • Creating Project Plans for client facing initiatives
  • Look at Customer Journeys for trends to solve problems.
  • Troubleshooting and resolving basic support problems
  • Successfully interacting through phone and email with customers

 

What You’ll Bring

  • Working towards a Bachelors degree during the time of the internship (Summer 2021)
  • GPA of 3.0 or above
  • A strong interest in customer service and technology
  • Good analytical and problem-solving skills
  • Strong communication & interpersonal skills
  • Good knowledge of working with different browsers and other related web-based technologies
  • The ability to learn and understand TalentReef products

 

SALARY

$15.00 an hour

 

Why TalentReef?

We consider the people at TalentReef to be the strength of our company. TalentReef is a great place to learn and work, and we look forward to your contributions in fueling our growth and optimizing our client’s talent management processes

Culture is important to us and there are numerous options to get involved and collaborate, including giving back to our local communities, staying fit, joining our cultural networks, and having fun and celebrating together! The Rowdy Reef Crew (RRC) works to create events and opportunities for our employees to socialize and have fun.

We love who we work with and hire the best for our team. Are you ready to join a winning team?

TalentReef is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.

 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM

Location

We are located in the heart of downtown just steps from the 16th Street Mall and a quick walk to public transportation.

An Insider's view of TalentReef

What are some social events your company does?

TalentReef does monthly Happy Hours (now virtual) with games and fun activities, quarterly parties and of course the amazing end of the year Holiday party. We also do philanthropy projects each month within our Culture Committee that anyone can volunteer and join. Plus each team does their own mini events to celebrate our success!

Danielle

Vice President, National Accounts

How do you collaborate with other teams in the company?

Relationship building is everything. We collaborate not because we have to but because we know it makes our projects better, our teams are more successful and our workload is more manageable. Remote these days means a lot of chats and video calls!

Kaitlin

VP, Account Services

How has your career grown since starting at the company?

TalentReef is very engaging. We are all a team which allows you to shadow fellow co-workers to see if you’d be interested in other positions within the company. TalentReef is exceptional on internal training and mentorship for anyone joining as a new team member, whether you are new to the company, or moving internally from a different department

Paula

Associate Product Manager

How do you empower your team to be more creative?

As a SaaS company, we focus a lot of our creativity on innovating our platform and solving our customers’ problems in a thoughtful way. As a team, we have a very open, collaborative environment that fosters creativity and drives our mission – providing the most innovative hourly talent management tech on the market.

Rich

Chief Executive Officer

How has your career grown since starting at the company?

I started at TalentReef as a trainee back in 2012 and quickly moved my way up to a Senior Software Engineer position. The company has always believed in me and has invested a lot of time and effort to train me the best it could. I have recently become a Tech Lead and couldn’t thank TalentReef enough for this great opportunity.

Gustavo

Technical Lead

What are TalentReef Perks + Benefits

TalentReef Benefits Overview

TalentReef offers comprehensive health care coverage options to meet the diverse needs of our team. Some of our plans are 100% paid for by the company, and we offer HSA & FSA options, life insurance, AD&D coverage, 401K matching, and even pet insurance to our team members. Monthly social events, quarterly celebrations, fun team challenges in addition to a fully stocked kitchen and support for remote team members are just a few of the perks. Plus, we offer flexible unlimited time off to rest and recharge.

Culture
Volunteer in local community
Through TalentReef, our employee-led charitable giving group, we coordinate fundraisers, volunteer opportunities with Hope Communities, food and toy drives and other opportunities for the team.
Friends outside of work
Eat lunch together
Intracompany committees
Our employee led committees connect over shared interests like supporting our veterans, black community, LGBTQ, and women. The Rowdy Reef Crew coordinates fun activities for everyone on the team.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
FSA and HSA options are available.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
TalentReef offers a fully paid RTD Eco-pass for every employee and subsidized parking downtown.
Company Outings
Stocked Kitchen
A large variety of snacks and local kombucha on tap.
Some Meals Provided
When we have Special Functions we provide food for all employees!
Happy Hours
Parking
We offer employees a parking subsidy. All employees receive an RTD EcoPass
Professional Development Benefits
Job Training & Conferences
We support professional growth and development, often paying for certifications and training, and providing ample opportunities for team members to learn, grow, and advance their careers
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

We work in a great, downtown Denver location, and offer free RTD ECO pass and subsidized parking. We’re proud of the culture we’ve developed at TalentReef. We work together to collaborate, support each other, and celebrate often. Our employee-led committees help keep our team connected in several different ways. These groups offer opportunities to volunteer, help the local community, and support our black community, LGBTQ+, women, and veterans. The Rowdy Reef Crew plans fun events and challenges for the whole team to enjoy.

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"Please send your resume to [email protected] and include the job title + Built In Colorado in the subject line."
Apply now
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