Content & Program Manager Internship, Tech Equity Pipeline Program at Fivetran

| Greater Denver Area
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From our founding until now, our mission has remained the same: to remove the engineering burden from data teams by standardizing and fully automating data connectors. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we’re proud not only of our growth but also of the fact that we’ve grown without compromising our core values.
Integrity.
We do the right thing, even when it's harder in the short run. We challenge the status quo by reasoning from first principles.
Initiative.
Fivetran belongs to all of us. We take ownership and are accountable for getting things done. Through curiosity, learning, and coaching, we grow as individuals and teams.
One team, one dream.
We share the pains and successes of our customers, partners and colleagues. We seek, gather, and trust a diverse group of teammates with different perspectives to guide Fivetran's progress.
If these values resonate with you, we’d love to hear from you.
These are exciting times at Fivetran. We have grown our revenue, customer base and team very substantially over the past several years. We continue to grow fast and are rapidly growing our Customer Success teams; Customer Support, Sales Engineering and starting up a brand new function called Technical Success Management.
At Fivetran, we want to enable our customers to make data-driven decisions company wide by delivering ready to query data quickly and reliably into their cloud data warehouses. We work with companies from around the world to help them better understand their customers and products, and develop a truly data-driven culture.
To support our growth, we’re in the process of building out our Customer Success function with a mission to retain, activate, expand and delight our customers. This is one of the most exciting, strategic and quickly evolving teams at Fivetran.
We are looking for a Content & Program Manager Intern to join our Customer Success team. This role could be a great fit if you desire to develop best practices focused on customer focused methodologies, and implementation of programs and projects across multiple teams and functions.
The Opportunity
At Fivetran we see Customer Success as a key growth function of the business, with the Content & Program Manager will work across multiple teams, functions, and departments to establish world-class customer and employee experiences that will empower us to better develop our people, delight our customers, and grow our revenue.
On a day to day basis, you will support and drive multiple programs and projects with the purpose of improving customer and employee experiences. These initiatives will focus on improving methodologies, processes, and customer insights across all customer facing engagements.
About the Tech Equity Pipeline program:
Fivetran’s Tech Equity Pipeline program is a full-time, paid internship experience for early-career professionals and professionals in a career-transition who are interested in working in the technology industry. This internship is 4 months in duration, with the potential of extension or conversion to full-time employment. Full-time interns at Fivetran are also eligible for medical, dental and vision benefits.
Fivetran believes diversity, equity and inclusion are the keys to creating a thriving workforce, and we have created this program to mentor and train underrepresented people in the technology industry in the fields of engineering, sales and beyond. People who identify with an underrepresented group including but not limited to Black, Hispanic, Native American, Pacific Islander, individuals with disabilities, GLBTQIA, women and veterans are encouraged to apply.

What you'll be doing:

  • Implementing the activities, process flows, reporting, and documentation required to execute strategic, tactical, and operational excellence.
  • Working with Customer Success executives and team members as well as other key resources from different departments to plan, design, and implement insights, methodologies, and processes.
  • You will be working across several core technologies including Salesforce, Zendesk, Height, Looker, and Snowflake as well as several other technologies.
  • You will be required to develop, maintain, and own several programs and projects from a planning perspective. You will be expected to ensure programs and projects meet desired outcomes and timelines.

What you'll bring to the table:

  • Cultivate Great Experiences: For customers and employees
  • Organizing: Schedules, Deliverables, Workproducts and Roadmaps
  • Proactive Communication: Constantly providing clarity of purpose for core deliverables and capabilities, ownership, and delivery dates.
  • Serving Others: Make it easier for our thought leaders to produce comprehensive and high quality deliverables that support our core customer and employee experiences.
  • Initiative: Seeing a problem to be solved and solving it or raising issues with proposed plans, methods or solutions.
  • Thoroughness: completeness of proposals, plans and communications
  • Mindset: Must be confident, flexible and credible.
  • Process: We expect the ability to document and augment business models, frameworks, methodologies, and processes.
  • Technology: Must be able to work across G-Suite products, business applications including Zendesk, Salesforce, and Looker.

About Us:
Shaped by the real-world needs of data analysts, Fivetran technology is the smartest, fastest way to replicate your applications, databases, events and files into a high-performance cloud warehouse. Fivetran connectors deploy in minutes, require zero maintenance, and automatically adjust to source changes — so your data team can stop worrying about engineering and focus on driving insights. To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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Technology we use

  • Engineering
    • JavaLanguages
    • PythonLanguages
    • SqlLanguages
    • PostgreSQLDatabases

Location

We are in a beautiful, newly renovated, inspirational, industrial space anchored along the banks of the winding Platte River: steamontheplatte.com

An Insider's view of Fivetran

How would you describe the company’s work-life balance?

"Our work-life balance is less about "balance" and more about flowing seamlessly between the two. Everyone understands that to be our best in the workplace we have to embrace our true selves. That means a bike ride or yoga in the middle of the day is a priority so we can deliver great results for our customers, company, colleagues, and ourselves."

Mike Faber

Sales Leader Enablement Manager

How do you collaborate with other teams in the company?

" I collaborated with other departments on a weekly if not daily basis. Our core value of One Team One Dream ensures that everyone makes decisions that are in the best interest of the organization."

Andrew Sutherland

Business Development Manager

What are some things you learned at the company?

Fivetran is a true rocketship. I didn’t realize what an incredible company I was joining, so I feel lucky to be here every day. Everyone loves Fivetran whether they’re a customer or they’re an employee. We all strive toward a common goal of making Fivetran the best, and we’ve done a pretty amazing job at it.

Rachel Musiker

Account Executive

How has your career grown since starting at the company?

I just celebrated my one year anniversary with Fivetran! The accelerated growth has given me so many chances to learn new things and show off my skills! I’ve already been promoted twice and have more ambitious goals ahead!

Emily Chapman

Recruiting Team Lead

What are Fivetran Perks + Benefits

Fivetran Benefits Overview

100% paid Medical, Dental, Vision and Basic Life Insurance
25 days annual paid vacation, plus 13 paid holidays and generous sick time
401k match program
Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
Commuter pre-tax benefits options to help with transit and parking costs
Professional development and training opportunities
Unlimited coffee, office snacks, and frequent catered lunches
Company happy hours and fun team building activities

Culture
Volunteer in local community
Fivetran encourages every employee to volunteer by giving them 2 days off each year to dedicate to a volunteer opportunity! How cool is that?!
Partners with Nonprofits
Fivetran partners with a number of nonprofits throughout the year via donation matching and other co-sponsored events.
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Diversity Employee Resource Groups
In 2020, our team launched new Employee Resource Groups like: Women's Network, 7ERG (LGBTQIA), and BFN (Black at Fivetran)
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Fivetran host a Wellness Week every year
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Customized development tracks
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