2020 Summer - User Research Intern at Workiva

| Greater Denver Area
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At Workiva we create Wdesk, a best-in-class collaborative solution for enterprise productivity and business reporting. Wdesk is an all in one platform that simplifies complex collaboration while keeping data in sync and reducing risk. We pride ourselves on bringing a consumer quality user experience to business users by fostering a deep understanding of their needs and by continuously validating solutions with data.

What You'll Do:

User Experience Researchers (UxRs) at Workiva help product teams to make data-informed decisions. UxRs work with user experience designers, engineers, and product managers to plan and execute studies, analyze results, and communicate findings. They employ ethnographic interviews, observations, discovery activities, analytics experiments, and usability tests to name a few. We are seeking an intern with strong qualitative training to join our diverse team of professionals.

What You Should Have:

As a UxR, you are intensely curious. You quickly identify puzzles, then systematically collect, analyze, and interpret relevant data to solve them. When presented with a set of qualitative or quantitative data, you find creative ways to apply it to practical questions. You have a deep understanding of sound research. You possess many of the following characteristics:

  • Progress toward a Bachelors or Masters degree in human-computer interaction, psychology, sociology, applied anthropology or related field
  • A diverse research toolkit, including interviews, questionnaires, usability tests, and more
  • Knowledge of qualitative and ethnographic methods
  • Ability to communicate findings and recommend action informed by data
  • Strong facilitation and collaboration skills across disciplines
  • Possess superior self-motivation and problem-solving skills

Bonus points:

  • Progress towards Masters degree preferred
  • Interest in software development, cloud applications, productivity applications, or social software
  • Strong understanding of user experience principles and methods
  • Experience facilitating human subject studies like user testing and interviews
  • Candidates with additional statistical, analytics, and other quantitative skills are desired
More about Workiva:

At Workiva (NYSE:WK) we create best-in-class solutions for enterprise productivity. Workiva started with an idea: to make complex collaboration easy. Wdesk is being used by thousands of companies globally, including over 70% of the 500 largest U.S. corporations by total revenue. We love our customers, and they love us back.

Applicants must be authorized to work in the United States on a full-time basis without currently or at any point in the future requiring sponsorship.

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.

  • Customer Success: Always delight our customers.
  • Trust: We rely on each other. 
  • Integrity: Do the right thing, every time. 
  • Collaboration: Share resources and work together. 
  • Innovation: Keep creating solutions and finding better ways. 
  • Inclusion: Support a diverse community where we all belong. 
  • Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems. At Workiva, you'll enjoy: 

  • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
  • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
  • Extras: Free healthy snacks and drinks, Friday social hours with stocked fridges, awesome team outings, and even five dog-friendly offices.
  • Internship Program: Participate in a Top 100 internship program. We provide professional development opportunities, group mentoring and fun events.
  • Learn more: https://www.linkedin.com/company/workiva/life/
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    Technology we use

    • Engineering
    • Product
    • Sales & Marketing
      • GolangLanguages
      • JavascriptLanguages
      • PythonLanguages
      • Google AppEngineLanguages
      • Open SourceLanguages
      • Dart Languages
      • ReactLibraries
      • CassandraDatabases
      • Graph DatabaseDatabases
      • Google AnalyticsAnalytics
      • JIRAManagement
      • DrupalCMS
      • SalesforceCRM
      • MarketoLead Gen

    Location

    Workiva is in an ideal location on the banks of the South Platte River surrounded by restaurants and retail shops!

    An Insider's view of Workiva

    What’s the vibe like in the office?

    Workiva is a close-knit workplace where teamwork is highly valued—people encourage and truly appreciate the hard work of their fellow team members and treat each other as family. With everyone constantly working together to provide the best possible solutions to customers, employees take pride in developing creative products while delivering a serv

    Jared

    Lead Customer Success Manager

    What projects are you most excited about?

    Our platform is incredibly fun to build! It empowers our customers to produce complex documents involving hundreds of contributors, on extremely tight deadlines, leveraging their company’s most sensitive data, and where every single word and number must be exactly right.

    Gray

    VP of Product Management

    How does the company support your career growth?

    Workiva prides itself on sharing knowledge among peers. Our Annual Employee Learning Week encourages employees to take advantage of the wealth of knowledge available within the company and schedule time to participate in knowledge sharing sessions, training courses, and self-development opportunities.

    Jenn

    Director of Learning and Development

    What is your vision for the company?

    Our mission: To build trust in the global economy with transparent data and connected reporting.

    Our mission statement gives us purpose, our company values inspire us, our leadership principles guide us and our culture connects us in a workplace where we all belong.

    Marty Vanderploeg

    CEO

    How would you describe the company’s work-life balance?

    Workiva employees have access to the latest technology in order to do their jobs the best they can, from wherever they work best. New laptops and wireless internet devices mean employees can work from home or while on the road, which helps create an excellent work-life-balance.

    Nate

    Engineering Manager

    What are Workiva Perks + Benefits

    Workiva Benefits Overview

    Workiva offers competitive health and wellness benefits and perks, including a medical plan that offers paid premiums for employees, generous PTO and paid time to volunteer in the community. We have a flexible and casual work environment that also offers 12 weeks of paid parental leave, the ability to work remotely as needed, and to be able to bring your dog to work with you.

    Culture
    Volunteer in local community
    Partners with Nonprofits
    Friends outside of work
    Eat lunch together
    Intracompany committees
    Daily stand up
    Open door policy
    Team owned deliverables
    Team based strategic planning
    Group brainstorming sessions
    Open office floor plan
    Diversity
    Dedicated Diversity/Inclusion Staff
    Unconscious bias training
    Diversity manifesto
    Someone's primary function is managing the company’s diversity and inclusion initiatives
    Health Insurance & Wellness Benefits
    Flexible Spending Account (FSA)
    Disability Insurance
    Dental Benefits
    Vision Benefits
    Health Insurance Benefits
    Life Insurance
    Pet Insurance
    Wellness Programs
    Onsite Gym
    Retirement & Stock Options Benefits
    401(K)
    Company Equity
    Employee Stock Purchase Plan
    Performance Bonus
    Child Care & Parental Leave Benefits
    Generous Parental Leave
    We provide up to 12 weeks of parental leave for the primary caretaker. Workiva also provides 12 weeks of leave for the secondary caretaker.
    Flexible Work Schedule
    Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
    Family Medical Leave
    Vacation & Time Off Benefits
    Generous PTO
    Paid Volunteer Time
    Paid Holidays
    Perks & Discounts
    Casual Dress
    Commuter Benefits
    Company Outings
    Game Room
    Our game room includes Ping Pong, Pool Table, Foosball, Video Games, Darts.
    Stocked Kitchen
    Some Meals Provided
    Happy Hours
    Pet Friendly
    Professional Development Benefits
    Job Training & Conferences
    Workiva offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
    Diversity Program
    Cross functional training encouraged
    Promote from within
    Time allotted for learning

    Additional Perks + Benefits

    Company Bicycles. Healthy Snacks and Drinks. Creative Culture & Open Minded Leadership (ie: autonomous work environment). Flex, HSA, Life, AD&D, supplemental life, Long & Short Term Disability, Paternity Leave. Stock Options and ESPP. Diversity & Inclusion Committee, Women in Tech Committee.

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