2020 Summer - Customer Success - Intern at Workiva

| Greater Denver Area
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Workiva is searching for talented Interns to join our growing Customer Success team. This is an exciting opportunity to learn about day-to-day customer success activities spanning from the initial stages of onboarding to continued engagement and retention. During your time at Workiva you will learn what it's like working at a high-energy and fast-paced software company.

What You'll Do: 

  • Create and implement customer documents using industry leading software
  • Collaborate with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance
  • Gain exposure to some of the largest companies in the world and see how they utilize our technology to complete complex reporting
  • See how our Customer Success Managers create a "wow" customer experience
  • View the different phases of the customer life cycle and what role the Customer Success team plays in each phase.
  • Have the potential to be customer facing and help lead trainings

What You'll Need:

  • Completed second year at the undergraduate level
  • Must be technically savvy and demonstrate a high level of competency using Excel, Word, Google Docs, etc.
  • Strong communication and leadership skills demonstrated through leadership positions in community, school, or other programs
  • Professional, outgoing, energetic personality with excellent interpersonal skills
  • Ability to work independently and take initiative
  • Attention to detail and follow-through are required
More about Workiva:

At Workiva (NYSE:WK) we create best-in-class solutions for enterprise productivity. Workiva started with an idea: to make complex collaboration easy. Wdesk is being used by thousands of companies globally, including over 70% of the 500 largest U.S. corporations by total revenue. We love our customers, and they love us back.

 

Applicants must be authorized to work in the United States on a full-time basis without currently or at any point in the future requiring sponsorship.

 

Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we've created.

 

  • Customer Success: Always delight our customers.
  • Trust: We rely on each other. 
  • Integrity: Do the right thing, every time. 
  • Collaboration: Share resources and work together. 
  • Innovation: Keep creating solutions and finding better ways. 
  • Inclusion: Support a diverse community where we all belong. 
  • Accountability: Be responsible for your success and failure.

 

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need-backed by our culture of collaboration and diverse thought-to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today's most challenging problems. At Workiva, you'll enjoy: 

 

    • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
    • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
  • Extras: Free healthy snacks and drinks, Friday social hours with stocked fridges, awesome team outings, and even five dog-friendly offices.
  • Internship Program: Participate in a Top 100 internship program. We provide professional development opportunities, group mentoring and fun events. 
  • Learn more: https://www.linkedin.com/company/workiva/life/
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AppEngineLanguages
    • Open SourceLanguages
    • Dart Languages
    • ReactLibraries
    • CassandraDatabases
    • Graph DatabaseDatabases
    • Google AnalyticsAnalytics
    • JIRAManagement
    • DrupalCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

Workiva is in an ideal location on the banks of the South Platte River surrounded by restaurants and retail shops!

An Insider's view of Workiva

What’s the vibe like in the office?

Workiva is a close-knit workplace where teamwork is highly valued—people encourage and truly appreciate the hard work of their fellow team members and treat each other as family. With everyone constantly working together to provide the best possible solutions to customers, employees take pride in developing creative products while delivering a serv

Jared

Lead Customer Success Manager

What projects are you most excited about?

Our platform is incredibly fun to build! It empowers our customers to produce complex documents involving hundreds of contributors, on extremely tight deadlines, leveraging their company’s most sensitive data, and where every single word and number must be exactly right.

Gray

VP of Product Management

How does the company support your career growth?

Workiva prides itself on sharing knowledge among peers. Our Annual Employee Learning Week encourages employees to take advantage of the wealth of knowledge available within the company and schedule time to participate in knowledge sharing sessions, training courses, and self-development opportunities.

Jenn

Director of Learning and Development

What is your vision for the company?

Our mission: To build trust in the global economy with transparent data and connected reporting.

Our mission statement gives us purpose, our company values inspire us, our leadership principles guide us and our culture connects us in a workplace where we all belong.

Marty Vanderploeg

CEO

How would you describe the company’s work-life balance?

Workiva employees have access to the latest technology in order to do their jobs the best they can, from wherever they work best. New laptops and wireless internet devices mean employees can work from home or while on the road, which helps create an excellent work-life-balance.

Nate

Engineering Manager

What are Workiva Perks + Benefits

Workiva Benefits Overview

Workiva offers competitive health and wellness benefits and perks, including a medical plan that offers paid premiums for employees, generous PTO and paid time to volunteer in the community. We have a flexible and casual work environment that also offers 12 weeks of paid parental leave, the ability to work remotely as needed, and to be able to bring your dog to work with you.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for the primary caretaker. Workiva also provides 12 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Acme Co. provides employees with a flexible work schedule that includes Flexible start and end times.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Ping Pong, Pool Table, Foosball, Video Games, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Workiva offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning

Additional Perks + Benefits

Company Bicycles. Healthy Snacks and Drinks. Creative Culture & Open Minded Leadership (ie: autonomous work environment). Flex, HSA, Life, AD&D, supplemental life, Long & Short Term Disability, Paternity Leave. Stock Options and ESPP. Diversity & Inclusion Committee, Women in Tech Committee.

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