Implementation Coordinator

The Implementation Coordinator supports the implementation efforts for self-funded employee benefit plans. This position plays a key role in assisting with both new client implementations and existing client renewals, helping ensure a smooth transition from sales to operations. The Implementation Coordinator works closely with the Implementation Manager, Account Managers, and internal teams to maintain accuracy, organization, and a high standard of service. The majority of the Implementation Coordinator’s time will be spent supporting existing client renewals.

Primary Responsibilities:

• Renewals Support: Receive, track, and document changes submitted by Account Managers. Ensure that internal teams are aware of changes and taking appropriate action to implement them. Open SolarWinds tickets to communicate work.
• New Client Assistance: Assist in the implementation process for new self-funded employee benefit plans by supporting timelines, documentation, and communication efforts.
• Project Coordination: Support the Implementation Manager in maintaining project plans in Monday.com. Help track deadlines, milestones, and deliverables across teams.
• Requirements Documentation: Gather and enter key client information and requirements as directed. Ensure accuracy and consistency in all documentation.
• Issue Tracking: Help monitor for any issues during the implementation phase, escalating to the appropriate team members when needed.
• Quality Review: Assist with basic quality checks to confirm data accuracy and alignment with client expectations.
• Administrative Support: Maintain organized records of client communications, implementation steps, and project notes.
• Additional Projects: During slower periods, provide administrative and coordination support to TPA Integrations, Centers of Excellence, and operational teams.

Qualifications:

• Experience: Minimum of 1–2 years of experience in an administrative, project coordination, or operations role, preferably within the healthcare or employee benefits industry.
• Attention to Detail: Demonstrated accuracy in documentation and process tracking.
• Organizational Skills: Strong ability to manage multiple tasks simultaneously with effective time management.
• Communication: Clear and professional written and verbal communication skills.
• Team Player: Willingness to take direction, collaborate across departments, and escalate issues appropriately.
• Technical Skills: Familiarity with Microsoft Excel, project management tools (e.g., Monday.com), and comfort learning internal systems and processes.