WFM Scheduler at DispatchHealth

| Greater Denver Area | Remote
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This position preferably will be located in Denver, CO or Dallas, TX. But remote candidates are welcome to apply. 

Mission: Provide patient-centered care through the power of technology, convenience, and service. 

Job Summary: 

DispatchHealth is creating the most advanced and complete in-home care model in the world. As a key contributor toward that goal, the Workforce Management Scheduler will be responsible for daily/ hourly delivery of reports to management, real time monitoring, managing schedules by entering exceptions as well as other daily duties that may be assigned. This role supports our Workforce Management team and Management team. The ideal candidate brings customer service experience to internal and external customers, hardworking and a reliable persona to our innovative team. The Workforce Management Specialist will need to be a driven, willing to learn, highly personable individual with a customer-first mentality. 

Job Duties 

  • Collect summarize and disseminate various reports including, but not limited to, volume, efficiency, daily/hourly performance summaries 
  • Knowledge of working in workforce management systems, such as Genesys PureCloud or IEX 
  • Monitor contact volume trends 
  • Assist with weekly, monthly, and quarterly scheduling and reporting 
  • Provide extended staffing outlook to determine staffing needs 
  • Manage Overtime, optimize breaks/ meals, help coordinate bridge training 
  • Educating staff regarding scheduling process 
  • Supporting new hire scheduling to include nesting times and additional training activities 
  • Coordinate with various departments on staffing levels and production efficiency, maximization as well as issues affecting production 
  • Backup and Support other WFM related duties as assigned 

Job Requirement and Qualifications 

  • Experience in working with a Workforce Management platform such as Genesys PureCloud. 
  • Experience in working in a multi-channel, highly evolving call center. 
  • Possess the ability to work both independently and as part of a collaborative team 
  • Highly organized with solid time management, prioritization and multi-tasking skills 
  • Proficient in Windows, Word, PowerPoint, Excel 
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ElixirLanguages
    • jQueryLibraries
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail

Location

RiNo is "Where Art Is Made" in Denver and you can always finds something new and exciting to check out around the neighborhood.

An Insider's view of DispatchHealth

What’s the vibe like in the office?

Working at DispatchHealth means working in a collaborative and supportive environment. With an open-office feel and the option to work from home if needed, I think our employees feel more connected to their jobs and co-workers.

Spencer Kline

Vice President, Growth

What projects are you most excited about?

The main focus for our product and engineering team is to build experiences for our users that make their job easier so they can deliver an exceptional patient experience. I'm excited to ensure a stable, reliable and secure platform capable of serving a large increase in patient volume, and build products that our users love by soliciting feedback.

Nabeel Meghji

Senior Vice President, Product Management

How does the company support your career growth?

It's incredible to work leaders that are true trailblazers in the healthcare industry. They set high expectations, but they listen to feedback and inspire their employees to reach higher, dream bigger, and achieve greater. With their support, I feel empowered to make a lasting impact.

Amelia Sprague

Director, Marketing and Communications

What unique initiatives do you have that encourage innovation?

I love watching DispatchHealth employees work together to improve how patients access great care. As we continue to transform and expand rapidly, staying enthusiastic and focused on our core purpose will help us continue to innovate and transform the healthcare industry.

Mark Prather

CEO

What makes someone successful on your team?

We have a lot of problems to solve in order to drive the business forward. Successful people in data/analytics are those who are comfortable being uncomfortable and who love to constantly learn new things. While they bring a solid base of knowledge in our primary tech stack, they are constantly finding new ways to meet business challenges.

Dan Edstrom

Business Intelligence and Analytics Leader

What are DispatchHealth Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
DispatchHealth offers you a choice of two Health Flexible Spending Accounts (Healthcare or Limited Purpose) and a Dependent Care Flexible Spending Account.
Disability Insurance
Dispatch Health provides STD coverage at no cost to you. LTD coverage provides income when you have been disabled for 90 days. Your benefit is 60% of your monthly earnings, up to $10,000 per month.
Dental Benefits
Dispatch Health offers competitive benefits designed to provide high quality dental care.
Vision Benefits
Dispatch Health offers competitive benefits designed to provide high quality vision care.
Health Insurance Benefits
DispatchHealth offers you a choice of 4 plans: Two (2) HDHP Plans (HSA Open Access Plus and HSA Choice Open Access Plus) and two (2) PPOs (OAP Mid and OAP Choice Plans).
Life Insurance
DispatchHealth provides basic life insurance of $25,000 at no cost to you. Beneficiaries receive a lump sum payment if you die while employed by DispatchHealth. AD&D & Voluntary Life are provided.
Onsite Gym
Free gym access & the most unique healthcare culture in Denver
Retirement & Stock Options Benefits
401(K)
Company established 401k retirement plan in partnership with Vanguard
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Happy Hours
DispatchHealth provides monthly Happy Hours at local establishments
Parking
Open parking for all employees at no cost
Pet Friendly
DispatchHealth supports a pet friendly atmosphere.

Additional Perks + Benefits

DispatchHealth has partnered with InfoArmor to offer identity theft protection for employees and family members.

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