Checkr’s mission is to build a fairer future by improving understanding of the past. We believe all candidates, regardless of who they are, should have a fair chance to work. Established in 2014 and valued at $2.2B, Checkr is using technology to bring hiring to the next level. Our People Trust Platform uses artificial intelligence and machine learning to help thousands of companies modernize their background check process and make hiring safer, more efficient, and more inclusive. Some of our customers include, Uber, Instacart, Doordash, Netflix, Compass Group, and Adecco.

A career with Checkr is an opportunity to work with some of the best and brightest minds, disrupt an industry for a better future, and give otherwise overlooked candidates access to employment. Checkr has been recognized in Forbes Best Startup Employers and is a top Y Combinator company by valuation. 

Checkr is looking for a Training & Development Specialist to make an immediate impact on our Candidate Experience (CX) team. As a member of Candidate Experience, the Training & Development Specialist will be responsible for developing, facilitating, and assessing training content and learning experiences. The ideal candidate will create strategies that help build high-performance, create and foster best practices, and optimize and evolve our support learning program as we grow. This role requires a flexible, enthusiastic professional who is committed to delivering high-quality results in a dynamic, fast-paced environment.

Responsibilities:

• Manage all aspects of the training program - including planning, design, delivery, and evaluation - to onboard, upskill and develop team members across multiple locations (San Francisco, Denver, BPOs)
• Facilitate classroom and virtual training according to industry best practices ensuring the best possible learning experience for a wide variety of learning styles
• Provide individual coaching and motivation to trainees on their progress and performance. Create a seamless transition to the production floor from the classroom environment
• Interact and work closely with Senior Leadership to determine specific training needs and align training goals with the overall department objectives
• Assist with the implementation of new product features and process changes by working cross-functionally with Candidate Experience stakeholders, and other Operation teams as needed, ensuring procedures are well documented and the appropriate training is effectively provided
• Maintain the team’s internal knowledge base system and update content to accurately reflect current standard operating procedures
• Collaborate with Candidate Experience Quality Specialists on a regular basis and utilize audit data to address identified gaps in skills and knowledge

What you bring:

• 2+ years of content development and training experience/adult education in a contact center or in a similar environment such as medical services, hospitality, retail, or food service
• Demonstrable learning and development skills -- you’re comfortable self-identifying gaps in knowledge, recommending solutions, working with individuals with varying training styles, and communicating performance results to leaders
• Proven experience and results in conducting in-person as well as fully-remote training
• Naturally organized, analytical, and detailed oriented.
• Energetic self-starter passionate about professional integrity and excellence with a positive attitude and contagious enthusiasm
• Strategic thinker that’s not interested in the status quo. You love thinking about new opportunities and process improvements
• Strong written and verbal communication skills with the ability to whittle complex processes down to clear and concise steps

What you get:

• A fast-paced and collaborative environment
• Learning and development allowance
• Competitive compensation and opportunity for advancement
• 100% medical, dental and vision coverage
• Unlimited PTO policy
• Monthly wellness stipend, home office stipend

*The base salary for this position will vary based on geography and other factors.  In accordance with Colorado law, the base salary for this role if filled within Colorado is $60,000 - $71,000.

Equal Employment Opportunities at Checkr

Checkr is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Checkr believes that the gathering and celebration of unique backgrounds, qualities, and cultures enriches the workplace.   

Checkr also welcomes the opportunity to consider qualified applicants with prior arrest or conviction records. Checkr’s commitment to diversity extends to hiring talented individuals in spite of a prior criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.