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Trainer

| Greater Denver Area

ezCater is the world’s largest online marketplace for catering – a $60+ billion market in the U.S. We make it superbly easy for businesspeople to find and order great food for meetings and events, and we help our catering partners grow their business. We’re backed by $320 million in venture funding and in early 2019 were valued at $1.25 billion. Our mission is to power the world’s catering, and we’ll make it happen – even more surely if you come help us.

The Trainer, as part of a training team, develops and conducts training programs for new hires and existing employees.

 What you’ll do:

  • Develop/deliver/improve training to new employees in Denver.
  • Develop/conduct refresher training as needed.
  • Monitor employee performance and response to training. Report on progress of employees under guidance during training periods.
  • Evaluate training effectiveness through feedback forms and assessments during and after training.
  • Confer with management, supervisors, and employees to recognize work situations requiring training and to ascertain changes in policies, procedures, and technologies.
  • Make suggestions on improving work procedures, quality, productivity, communication, and technological advancement across the department.
  • Assist in maintaining documentation for supported departments.
  • Create instruction manuals, handouts, job aids, facilitator and participant guides as needed.
  • Assist coaches with self-development for improving post-classroom results.
  • Provide train-the-trainer and technical writing assistance for subject matter experts as needed.

 

Professional Responsibilities

  •  Represent ezCater and its culture when attending to training at alternate sites.
  •  Willingness to keep abreast of new techniques in corporate teaching.

 

Competencies

  • Communication - excellent writing and verbal skills required.
  • Cultural Awareness - recognize and respect different beliefs, values and customs while supporting and portraying company values.
  • Relationship Management - maintain a continuous level of engagement and responsiveness, providing support and feedback.

 

Travel

  • Travel up to 75% of the time to alternate sites should be expected

 

You Have:

  • One year top-level Customer Service experience
  • New Hire Customer Service Coaching experience strongly preferred
  • Teaching/Training/Presentation experience strongly preferred
  • Adult Learning experience strongly preferred
  • Education or certification in Adult Learning and Performance a plus
  • Experience with e-learning/LMS/virtual training a plus


Please submit a resume and a cover letter explaining why this job is perfect for you --and you for the job.


What you’ll get from us:

Importantly, you’ll get a tremendous amount of authority and autonomy. You’ll own your outcomes and see measurable results for your efforts. With ezCater’s radical transparency and trust, you’ll have open access to the data that drives our decisions. You'll have a coaching environment to learn and develop, and ezUniversity sessions will provide plenty of opportunities to expand your mind.

At the same time, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get: Market salary, stock options you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized RTD-passes, a great office in the heart of Denver, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement

Location

999 18th Street, Denver, CO 80202

An Insider's view of ezCater

How would you describe the company’s work-life balance?

This is the most balanced company that I have ever been employed with. After having my son, it was very important for me to find an employer who would help me balance my mommie time and career time and by working with ezCater, I have been able to do exactly that. I'm extremely grateful for ezCater!

Bernice

Customer Service Ninja

How do you collaborate with other teams in the company?

My role requires me to collaborate with multiple teams at all levels of the organization. Collaboration is a bedrock of our company, and I feel it works better here than at other organizations due to our transparency and willingness to communicate!

James

IT Engineer

How has your career grown since starting at the company?

My career has grown tremendously. ezCater has helped me visualize and pave a career path by offering valuable advice, giving me the opportunity to share my ideas and speak freely about the company, and by giving me the time I need to turn my ideas into action.

Nick

Customer Relationship Manager

How do you empower your team to be more creative?

I try to be as hands-off as I can, but always available to talk through things. We may not always have the exact same vision, but we focus a lot on trust and empowerment here on our teams and know it will get done in a way that aligns with ezCater values

Caden

Customer Service Manager

What are some social events your company does?

So many! Weekly happy hour every Friday, outings with teams, ski trips, team parties. We're always having some kind of fun! Definitely a work hard, play hard mentality!

Katrina

Customer Service Supervisor

What are ezCater Perks + Benefits

ezCater Benefits Overview

Importantly, you’ll get sane working hours and a huge amount of flexibility around work/life balance. Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and here’s what else you’ll get:

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical every 5 years of working at the company.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Time allotted for learning
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