At Freshworks, our mission is to deliver moments of wow to candidates, employees and customers. Our employees are our most valuable resource and as the Talent Acquisition Associate, you will work closely with hiring managers and our Talent Acquisition team to attract world-class talent and identify sourcing needs to build a strong candidate pipeline.

Role and Responsibilities:

• Own the recruiting process for entry-level positions from role kick-off to close including managing candidates and hiring teams.

• Source new candidates through strong research, sourcing platforms, and targeted networking for key high volume roles.

• Ensure all candidates have a world-class interview experience from start to finish.

• Schedule a high volume of phone and video interviews with hiring teams, executives, and candidates.

• Manage candidate flow through our Applicant Tracking System (ATS).

• Update and manage job postings on our careers page and job boards

• Ownership mentality; own relationships with external vendors and tools we use

• Ability to handle quick & constant change

• Bring a team mindset with a desire to develop your recruiting skills

• Open to giving and receiving feedback to improve yourself and others

Skills and Experience:

• Minimum 2 years of recruiting experience; 3+ yrs working experience

• Personable with a positive attitude under stressful and shifting circumstances

• Strong reputation for solving in the moment problems in a professional, friendly demeanor with a can-do attitude.

• Strong organizational skills, high attention to detail, and an ability to complete tasks quickly and with accuracy.

• Experience with ATS systems and sourcing platforms.

• Experience in SaaS preferred and a strong desire to learn about our rapidly growing business.

• This role acts as the empowered backbone of our team. This is a contract role with potential to convert to a full-time position.

• Bachelor's degree

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks’ Software-as-a-Service (SaaS) provides customer experience and service management solutions that are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, California, Freshworks counts 3000+ team members, 40,000+ customers, and has raised $327 million in capital from brand investors including Accel, CapitalG, and Sequoia Capital with a recent valuation at over $3.5 billion.

Freshworks has received numerous accolades for its growth and innovation including ranking #16 in the prestigious Forbes’ Cloud 100 list, the Economic Times Startup of the Year, and listings on Gartner Magic Quadrants for CRM Customer Engagement, CRM Lead Management, Sales Force Automation & IT Service Management. 

Freshworks’ suite of products transform the way world class organizations collaborate with customers and co-workers, includes Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).