Sr Manager, HR Operations at Zayo

| Greater Denver Area
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Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Sr Manager, Human Resources Operations to be the leader of the HR Operations team, working closely with HR stakeholders and cross functional teams in providing analysis and insight that drive action and HR strategy. In your role, you will have the ability to continually consider and incorporate process changes to improve the efficiency and effectiveness of HR. You will partner with cross-functional internal partners and managers at all levels to design user friendly processes, guidelines, and documentation within our HR systems. This position will report directly to the VP of Global Human Resources.

The Sr Manager, HR Operations leads a team that responds to inquiries on topics including but not limited to: Zayo guidelines, HR systems and data, immigration, audits and reporting (EEO, AAP, etc),. The role organizes others to perform research to achieve problem resolution. Problems faced are difficult and may be complex. The role is responsible for managing HR Operations employees at all levels, including HR Employee Relations Manager and HR Operations Specialists who focus on policy and Workday management actions who ensure policies, practices, & procedures are understood and followed by Zayo management and employees. 

Responsibilities

  • Manage and train members of the HR Operations team.

  • Provide functional support to peers and direct reports as a Subject Matter Expert (SME) for one or more HR Operations functions.

  • Understand and utilize performance metrics and reporting to identify improvement opportunities for team performance.

  • Manage and be accountable for the HR email inbox as the first point of contact and cascade information as needed.

  • Partner with HR and the business to understand and define business problems and issues, analyzing data and presenting insights that drive decisions on HR system usage and process improvement opportunities within HR Operations.

  • Workday System Knowledge; understanding how to convert functional design needs into system design, documentation and reporting.

  • Partner with Zayo’s internal audit team for annual audits. 

  • Partner with external vendor for Affirmative Action reporting, EEO-1 reporting, etc.

  • Understand end-to-end process and underlying data sources to identify data inconsistencies and make recommendations to improve data integrity.

  • Summarize insights and present findings to a range of audiences at all levels within the organization.

  • Perform regular assessments and improvements to the HR Operations team, including, but not limited to, system enhancements and usage; continually identify opportunities to innovate and create better processes and systems solutions, focusing on driving efficiencies within the HR organization.

  • Receive, understand and respond to difficult employee and/or HR Business Partner inquiries related to various functions of HR Operations including but not limited to, hiring, compensation, separations, etc. .

  • Compile, organize and submit advanced data reports relating to HR Operations functions.

Qualifications

  • At least 3 years’ experience in a management capacity working with Human Capital Management (HCM) systems and reporting solutions specifically in Workday.

  • Exhibit strong leadership qualities and the ability to influence employees within multiple levels of the organization.

  • Operate efficiently between multiple computer applications; to include Workday, as well as proficiency with the Google Suite, and other applications.

  • Excellent presentation/facilitation, organizational, analytical, interpersonal, written/oral communication, customer service skills and the ability to interact with all levels of the organization.

  • Strong attention to detail.

  • Flexibility to adapt to changing business situations and effective problem-solving capabilities

  • Aptitude for learning new technologies and trends. Self-starter with ability to work with little direction and produce results.

EDUCATION and/or EXPERIENCE

Bachelor’s Degree or higher strongly preferred; Three (3) or more combined years of experience in human resources and supervisory or management experience required.

Base salary range: $95-115k

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Benefits, Rewards & Wellness

  • Annual Incentive Plan (AIP) - Full-time Zayo employees are also eligible for discretionary AIP which is based on the performance of the Company, an employee’s business segment, and the individual employee

  • Sales Incentive Plan - Full-time Zayo sales employees are also eligible for discretionary incentive cash compensation through our Sales Incentive Plan

  • Excellent Health, Dental & Vision Insurance

  • Retirement 401(k) Savings Plan

  • Fitness membership discounts

  • Generous paid time off policy including paid parental leave

Please note, in accordance with Zayo's commitment to providing and maintaining a workplace free of recognized hazards, all U.S. and Canadian employees and any employee, vendor, customer, or visitor who enters a Zayo office or facility in the U.S. and Canada must be fully vaccinated against COVID-19 and provide proof of such vaccination. If you are hired by Zayo, you will be required to provide proof of vaccination or have a valid religious or medical reason not to be vaccinated.

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Technology we use

  • Engineering
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • ApexLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • SalesforceCRM

Location

In Colorado we have campuses in Downtown Denver and on 29th Street Mall in Boulder, where employees can benefit from access to restaurants, retail, fitness and more!

What are Zayo Perks + Benefits

Zayo Benefits Overview

Zayo Group is committed to providing our employees with a benefits program that is both comprehensive and competitive. Our benefits program offers health care, dental and vision coverage, as well as financial security to our employees and their families.

Culture
Volunteer in local community
Partners with Nonprofits
B Strong, Greenhouse Scholars, A Precious Child, AMP the Cause, There With Care, Boulder Parks and Rec, and many more....
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Flexible Spending Accounts (FSAs) enable you to put aside money for important expenses & help reduce your income taxes at the same time. Zayo employees can contribute up to $2,650 annually.
Disability Insurance
If you are out of work for an extended period or time due to a disabling injury or illness, disability insurance covers 60% of annual salary up to $5000 monthly maximum payout.
Dental Benefits
Dental exams can help you & your dentist detect problems in the early stages when treatment is simpler & costs are lower. Regular exams are an important part of maintaining your medical health.
Vision Benefits
The vision plan covers routine eye exams and also pays for all or a portion of the costs of glasses or contact lenses if you need them.
Health Insurance Benefits
Each person's health care needs are different. That's why our medical plan offers multiple options (3) so that you can choose the coverage level best-suited to your personal situation.
Life Insurance
Your family depends on your income for a comfortable lifestyle and for the resources necessary to make their dreams a reality! Zayo offers Basic Term Life and AD&D as well as supplemental insurance.
Pet Insurance
Wellness Programs
Team workouts
Do you love working out? So do we which is why Zayo offers access to group fitness sessions and company-sponsored events, such as the B Strong Ride.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Zayo Group offers a 401(k) plan through Fidelity. Eligible employees may join the plan as soon as administratively feasible after their date of hire and may contribute up to the IRS limit of $19,000.
401(K) Matching
Zayo matches 50% of employee contributions up to 4% with a cap at 2% match.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Zayo employees receive between 0 and 25 days per year of paid time off based on years of service.
Paid Volunteer Time
We encourage our employees to give back to our communities by providing 4 hours of Volunteer Time Off per quarter.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Zayo Group offers the option to elect Commuter Benefits which helps you pay for public transportation and parking costs while commuting to and from work using pretax dollars.
Company Outings
Game Room
Some Meals Provided
Happy Hours
Happy hours are hosted twice monthly and include alcoholic and non-alcoholic options.
Parking
Parking is available at Zayo offices.
Recreational Clubs
Love sports? So do we! We offer a variety of options to get involved with your co-workers outside of the office.
Fitness Subsidies
We strongly believe that there is nothing more important than the health and well-being of our employees and families. To promote health and fitness, Zayo has partnered with GymPass.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
The tuition reimbursement program provides an opportunity for Zayo employees to further their education and to apply to be reimbursed for eligible education expenses.
Diversity Program
Lunch and learns
Zayo is committed to providing opportunities for employees to expand and grow their knowledge base through lunch and learn sessions.
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
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