The Position:

Evolve is looking for a Sourcing Associate to help shape how guests are experiencing vacation rentals. This individual’s main responsibility is to find local on-the-ground service providers (housekeepers and maintenance individuals) throughout North America. You will be responsible for connecting our homeowners with exceptional (Five-Star) on the ground service providers to service their vacation rental properties. The perfect candidate for this position is a self-starter who is extremely resourceful in conducting online research and comfortable making phone calls to learn more about the services a company provides.

Responsibilities:

• Source and vet local cleaning, maintenance, and other services for our homeowners by conducting creative online research and contacting service companies throughout the U.S.
• Collaborate and communicate with internal teams throughout the sourcing process to ensure our partners and owners have the best experience possible
• Provide friendly, professional support via email and phone to our partners and homeowners
• Weekly tasks as assigned (i.e. email partners regarding negative traveler reviews or feedback from homeowners)
• Rotate weekend phone coverage in order to provide support to our partners
• Critically assess the processes and products you are using in order to identify efficiency gains and improvements

Qualifications:

• 1-2 years of customer service experience preferred
• Hospitality/travel industry knowledge or related experience preferred
• Conflict resolution experience preferred
• Strong communication skills via email and phone
• Enthusiasm for learning about the vacation rental industry and thriving in a high-growth, fast-paced environment
• Must be able to prioritize, handle multiple projects at one time, and have excellent follow up skills
• Have a high level of organization and attention to detail

A Little About Us 

Evolve makes vacation rental easy for everyone. Our fresh approach to vacation rental management offers homeowners a better way to generate rental income and provides travelers with the industry’s best booking experience. 

Thanks to a strong work ethic and an unapologetic passion for hospitality, we now support over 10,000 properties in over 500 markets across North America. We enjoy earning each guest and owner's business - all while having some fun along the way.

Values mean more to Evolve than just bullets on a page. They drive our daily decisions and impact how we work as a hospitality company. Which value sounds the most like you?

• Earn It
• Build Loyalty One Interaction at a Time
• Communicate Often, Honestly & Directly
• Embrace Change
• Stay Hungry & Humble
• Care
• Be Efficient
• Take Risks
• Learn Every Day
• Have Some Fun Along the Way

Evolve is an equal opportunity employer. We believe that a diverse work environment is a successful work environment so all qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.