SyncHR: Solutions Support Specialist 

Location: Denver 

Reports to: Customer Care Manager 

About Us: 

SyncHR is a Human Capital Management (HCM) cloud-based technology leader; streamlining Core HR, benefits, payroll and reporting in a single, enterprise-class application for mid-sized businesses. The goal is to give professionals a platform born and built for the cloud and designed to give finance and HR professionals greater visibility, better reporting and analytics, and less administrative work around managing HR, payroll and benefits for a modern enterprise workforce.  We are a fun fast paced dynamic company, where people truly believe in what they’re doing. At every level of the organization, we’re committed to combining passion and love for our customers, in the technology and service we provide.

What you will do: 

The Solutions Support Specialist plays a critical role in our business by providing customer support for SyncHR's HCM and cross-application products. You have previously worked with customers or end users in a support or service-oriented role at a technology company and understand best practices around policies, process, strategies, and metrics, preferably for a SaaS or HCM enterprise product. You're personable, have a passion for wowing customers, love using cutting-edge technology, and do what it takes to ensure that customers are wildly successful using our solution. 

Responsibilities: 

• Answer questions about using our solution.
• Help customers overcome any problems or troubleshoot issues. 
• Document and report product issues to product management and engineering. 
• Communicate suggestions regarding product and service enhancements.
• Achieve high customer satisfaction, serve as customer advocate.
• Wow customers every time they call. 

Minimum Qualifications: 

• Bachelor’s degree preferred. 
• Minimum of 2 years experience in customer service, preferably in the HCM industry.
• Software support experience.
• Ability to multi-task, prioritize, and work in a fast-paced, dynamic environment.
• Proven ability to collaborate and build strong relationships with customers.
• Experience executing best practice customer care processes and customer support strategies.
• Demonstrated success in building strong cross-functional relationships.
• Ability to quickly absorb new technologies.
• Strong strategic thinking, creative problem solving, and analytical skills along with ability to execute.
• Ability to generate a sense of urgency, and rally appropriate resources to drive resolution to critical customer issues.
• Excellent written and verbal communications skills.

Located in a killer downtown Denver office, SyncHR is a well-funded and fast-growing company. This is your chance to get in on the ground floor to build something great. Ten, twenty or thirty years from now, you can look back and say, “I was part of that.” Every employee is eligible for stock options, which gives everyone a vested interest in the collective success of the company. At big companies, employees often get pigeon-holed into individual departments. At SyncHR, you’ll get exposure to everything from sales and marketing to product development and engineering. We also offer competitive salaries, stock option grants, generous benefit packages and a whole lot more, including pie-day Fridays. Who doesn’t love pie, right?