Senior Manager, Talent Acquisition at Freshworks

| Greater Denver Area
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Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.


Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).


Your Opportunity


Are you an exceptional talent acquisition leader who is passionate about driving growth for a rapidly scaling SaaS innovator?  Are you energized by building and leading your own team? Do you thrive in settings where you are entering uncharted territory? Are you someone who builds strong partnerships with business leaders and enjoys designing and executing innovative recruiting strategies? Are you a trusted talent thought partner with business leaders?  If so, let’s talk!

Freshworks is a rapidly expanding SaaS company, and we are looking for an exceptional recruiting leader who will bring a combination of experience, knowledge, and creativity to support our explosive growth by building and leading our Talent Acquisition Team in North America.  


What You’ll Do


Talent Team Manager

  • Report directly to the Sr. Director, Human Resources for North America.

  • Build, lead, inspire, and develop a talent acquisition function for North America focused on candidate experience, excellence in service, and finding top talent.

  • Ensure that the North America Talent Acquisition team is positioned for success and closely aligned with the vision and goals of Freshworks leadership.

  • Offer coaching, insight, and decision support to talent sourcing team by leveraging analytics and industry intelligence.

  • Serve as the recruiting leader and thought partner to senior business leaders and HR Business Partners; inform business leaders on key talent issues, and propose creative ideas for identifying and attracting top talent in a competitive market.

Talent Partnering

  • Manage responsibility for all North America-based roles, primarily focused on sales and go-to-market functions, but also including G&A, Product, and Marketing.

  • Partner and consult with the Freshworks senior leaders on all aspects of competitive talent acquisition and strategy

  • Nurture creative sourcing strategies to identify and attract diverse “passive” talent

  • Partner with business leaders on sourcing, hiring, and workforce planning strategies, including designing innovative assessment tools to effectively evaluate prospective candidates

  • Provide valuable market insights to Freshworks’  global TA function Act as a consultant to the senior and executive teams to thoroughly understand the talent needed to successfully deliver against the organization’s vision and long-term goals  

Systems & Technology

  • In partnership with IT, ensure Applicant Tracking System (ATS) and HRIS tools are configured to ensure effective sourcing, recruitment, and candidate management processes

  • Partner with Procurement, Global Mobility, HR Operations, and IT to create a consistent onboarding process

Hiring Initiatives

  • Development, planning, and execution of talent acquisition strategies for the go-to-market and sales functions, inclusive of diversity recruitment, talent forecasting and pipelining, resource and relationship management

  • Build and maintain vendor relationships with 3rd party recruiters and strategic recruiting technology vendors

  • In partnership with marketing, build an effective employer brand strategy

  • Personally own and drive executive recruiting for key leadership positions in the North America region

Your Qualifications

  • 12 years of work experience in roles increasing in scope and complexity, including:

    • 5+ years in Talent Acquisition Management or HR Leadership role

    • 3+ years of experience creating and implementing talent acquisition strategies for SaaS sales in a high growth tech environment and leading a high-performing Talent Acquisition team

  • Proven ability to lead strategic sourcing efforts and work with a team to develop and deploy creative techniques to identify and attract exceptional, diverse candidates at all levels

  • Experience with goal setting, career development, and performance management

  • Track record of maintaining solid relationships with Business Leaders and partners across Human Resources

  • Experience creating and managing decision-oriented data relative to sales recruiting

  • Exceptional presentation and communication skills

  • Bachelor’s degree required; Master’s degree preferred

Please note, visa sponsorship is not available for this position.


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Technology we use

  • Product
  • Sales & Marketing
    • ConfluenceManagement
    • JIRAManagement
    • FreshdeskManagement
    • FreshserviceManagement
    • Freshsales CRMManagement
    • FreshmarketerManagement
    • FreshchatManagement
    • FreshcallerManagement
    • FreshsuccessManagement
    • FreshteamManagement
    • FreshconnectManagement
    • FreshreleaseManagement
    • FreshpingManagement
    • FreshstatusManagement
    • Freshsales CRMCRM
    • FreshmarketerEmail
    • FreshmarketerLead Gen


Our office has stunning views of the mountains and is one street away from the fun restaurants and coffee shops of Denver's iconic Larimer St.

An Insider's view of Freshworks

What’s the vibe like in the office?

One of the things I've loved most since starting at Freshworks is how much the team values company culture. Everyone in the office is working hard, celebrating successes, and all the while having a great time. Collaboration is also a big aspect of the sales team - everyone is quick to jump in to help!


Account Executive

What's the biggest problem your team is solving?

It is great being part of a team that is helping companies hit the refresh switch on business software. Freshworks is letting businesses know that their software doesn’t have to be clunky or expensive. Being able to help companies overcome these challenges is truly rewarding!


Account Executive

What makes someone successful on your team?

You have to be a team player. We are all in each other's corners and the collaborative and interactive workspace is one that I have come to value greatly. You will be presented with ongoing opportunities to grow, learn, and step into leadership roles. The willingness to volunteer for these roles and step into new challenges is a valuable attribute.


Solution Engineer

What does your typical day look like?

My job is high paced, collaborative, and majorly rewarding. I start my mornings by reviewing my projects and checking in on project deliverables and with my customers. I need to be able to adapt, call upon local/global resources, and assess risks. Then proceed to check in with my internal team members, oftentimes I am requested to jump on calls.


Engagement Manager

What are Freshworks Perks + Benefits

Freshworks Benefits Overview

Freshworks provides a comprehensive benefits plan, including health insurance, vision, dental, retirement, and unlimited time off (among a lot of other cool things too!)

Friends outside of work
Eat lunch together
Intracompany committees
Freshworks Women 360 is an employee group aimed at community service, professional development, and career growth.
Open door policy
Group brainstorming sessions
Open office floor plan
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Acme employees can contribute up to $2750 annually to their FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Classpass and a fitness/reading stipend
Retirement & Stock Options Benefits
The 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
Company Equity
Performance Bonus
Freshworks has a lucrative sales commission program as well as a performance bonus for other functions, which are dependent on individual and company performance.
Child Care & Parental Leave Benefits
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Freshworks offers pre-tax commuter benefits for all employees.
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
Mentorship program
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