Xero
Denver, CO

Sales Instructional Designer

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Who is Xero?

Small business makes the world go round – it's the heart of the global economy. At Xero we want millions of small businesses to thrive through beautiful software, advice and connections. We aim to make being a small business more efficient and profitable, and more enjoyable too.
How you'll make an impact

At Xero the customer is the cornerstone of everything we do. This role is responsible for designing, developing and facilitating training content that helps sales best consult and partner with Xero customers to grow their business and ours. Part performance optimization and part instructional design, it involves independent project management to develop and create curriculum to reinforce Xero's sales process, consultative skills, new products and services to transform the world of accounting.

What you'll do

  • Create and maintain training programs for Xero sellers and resellers in a variety of delivery options including: e-learning, self-directed, video, workshops and seminars
  • Assist with assessment of training needs of various types of employees
  • Write learning objectives and training content; including knowledge checks and scripts
  • Map out training plans and schedules, designing and developing training programs (outsourced or in-house) for sales, sales ops, resellers and others
  • Coordinate onboarding training schedules for new sales employees
  • Seek learner feedback and research to create content and storylines for new courses
  • Work closely with internal and external subject matter experts to design develop and deliver courses that support overall department and business goals and objectives
  • Maintain quality and brand alignment of training content created within Xero guidelines
  • Adapt courses created in other regions
  • Attend regular product updates to understand new features & functionality and update XEST (Xero Educational Sales Training) courses and Knowledge Base as needed
  • Review feedback from surveys and other sources to continuously improve curriculum
  • Deliver training in person training and webinars with an energetic, interactive engaging positive style

What you'll bring with you
Critical competencies

  • Performance Improvemet
  • Instructional Design
  • Training Delivery
  • Coaching
  • Change Management
  • Business Skills
  • Global Mindset
  • Technology Literacy

Experience

  • 5 - 10 years experience
  • Bachelor's Degree or equivalent
  • Instructional design and training delivery experience in a consultative sales business environment
  • Outstanding presentation and communication skills
  • Ability to work autonomously and demonstrate initiative, project management and planning skills
  • Passion and desire to make a difference and contribute as a member of a dynamic team
  • Positive, friendly 'can do' attitude
  • Attention to detail and follow-up
  • Creativity and willingness to try new things
  • Computer literacy and software knowledge, including Google Apps, MS PowerPoint, plus others such as Keynote, Articulate and Evolve
  • Experience in the accounting industry and or SaaS a plus
  • CPLP Instructional Design a plus

It's time to introduce yourself:

Now that we've caught your attention, it's time to catch ours. Please send us your resume if you:

Are passionate about selling into the emerging online accounting market and creating a #beautiful accounting experience to current and future Accounting Partners.

Show your passion for the #human side of sales through cultivating a deep understanding of the needs of your customers and how Xero can best improve their business.

Seek the #challenge of complex problems, crazy-smart collaborators and a fast-paced/high growth work environment.

#Champion sales thinking by bringing a unique point of view while inspiring impeccable quality from others.

Take #ownership by driving meaningful change and deliver results with passion and purpose.

Xero is an Equal Opportunity Employer. 

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What are Xero Perks + Benefits

Xero Benefits Overview

Xero offers a variety of benefits aimed at helping our employees maintain their physical, financial and mental wellbeing, allowing them to bring their best selves to work each day

Culture
Volunteer in local community
Xero employees are given a day off each year to volunteer in their communities.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Typically, we work from home as needed. During COVID, all employees are working remotely and have access to stipends to access the equipment they need to be successful.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
42% of Xero's leadership team is female, while our Board of Directors maintains an equal gender balance. Xero was included in Bloomberg's 2020 Gender Equality Index report.
Mandated unconscious bias training
All Xero employees will complete online unconscious bias training during on-boarding
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
The talent and leadership teams at Xero are committed to building diverse talent pipelines that reflect the communities we serve.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Xero allows employees to set aside pre-tax dollars for medical and dependent care expenses. $2,650 annual limit for healthcare FSA
Disability insurance
Xero's long and short term disability plans provide income protection at 60% of annual base salary
Dental insurance
Cigna dental PPO plan
Vision insurance
VSP vision plan
Health insurance
Xero offers a variety of health plans including Cigna HSA, Cigna PPO, and Kaiser HMO for Colorado and California employees
Life insurance
Provided to Xero employees at no cost. Coverage for each employee of 2x annual base salary up to $500,000
Wellness programs
Xero will fund up to $300 annually in employee health reimbursement account to be used toward a health improvement activity including gym membership, mental, physical or financial health
Mental health benefits
Concern EAP benefits for all employees
Financial & Retirement
401(K)
401(K) matching
Xero will match 100% on the first 3% contributions plus 50% match on next 2% of contributions
Company equity
All Xero employees are granted Restricted Stock Units at a certain percentage of their base salary which vests over a 3 year period
Child Care & Parental Leave Benefits
Generous parental leave
26 weeks paid parental leave.
Vacation & Time Off Benefits
Generous PTO
Xero offers 21 days of paid time off, 10 wellness days, as well as 11 paid holidays per calendar year. We also participate in a company wide shut down between Christmas and New Years Day
Paid volunteer time
Xero encourages employees to give back to our communities by providing 8 hours of paid volunteer time per year
Paid holidays
11 paid holidays per calendar year
Paid sick days
Each employee is granted 10 wellness days per year in addition to our generous PTO
Office Perks
Commuter benefits
Set aside pre and/or post tax dollars for commute related transit, parking and bike expenses
Company-sponsored outings
Annual holiday party, as well as a summer celebration!
Free snacks and drinks
You find a variety of fruit, chips, nuts, snack bars, sodas and iced tea in the Xero kitchen
Some meals provided
Breakfast each Tuesday and lunch every Thursday from a variety of local vendors
Company-sponsored happy hours
Happy hour starts every Friday at 4!
Fitness stipend
Our monthly health reimbursement plan can be used towards your fitness membership or a variety of other health related wellness programs
Professional Development Benefits
Job training & conferences
Teams have budget set aside each year to support growth and up-skilling
Lunch and learns
Promote from within
Customized development tracks

Additional Perks + Benefits

Xero leadership consistently reviews benefits to ensure they are competitive and allow our people to bring their full selves to work each day.

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