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People & Office Operations Manager

| Greater Denver Area

Who are we?

Thanx helps offline retailers build deeper, data-driven relationships with their best customers by integrating loyalty, feedback, referrals, and personalized marketing tools into a full customer engagement platform.

Some of the best VCs including Sequoia Capital and Icon Ventures back us. We recently raised a $17.1M Series B to accelerate the company’s growth. We have, since then, grown the team by 250% and seen significant increases in key business metrics including user count, transactions processed, and monthly recurring revenue.

We are in the early stages of growth but well on our way to significant success. We embrace diverse perspectives, focus on what matters, make it happen, and say “Thanx” generously. As corny as it may be, we say “Thanx” to each other in company all-hands. If you’re interested in a people first company look no further, join us!

Who Are You?

We’re looking for a superstar who can manage the day-to-day operations of the office and contribute to the People Ops team. As Thanx People & Office Operations Manager, you’ll play an outsized role in creating a company where people want to come to work every day. As the main point of contact for the Denver office, you’ll model Thanx’s core behaviors as you support Thanx employees. You’ll cheer, lead and champion our team members to encourage teamwork, collaboration, proactive problem solving and out-of-the-box thinking. Our ideal candidate can design, create, and maintain a positive office environment that’s conducive to getting work done while having fun.

Position Overview:

You will:

Office Operations

  • Serve as facility manager for our Denver office while coordinating with Thanx HQ in San Francisco
  • Manage a wide range of outsourced vendors and contractors, from light construction projects to daily food deliveries
  • Act as primary liaison between the company and office building management (e.g., repairs, building code compliance, etc.)
  • Maintain the overall cleanliness and organization of the office. This includes tidying up common areas and rearranging furniture
  • Responsible for ordering office supplies, managing food ordering and deliveries, receiving & tracking inbound/outbound mail and packages, etc.

People Operations

  • Partner with the VP of Sales and Sales Management team on policy rollouts, employee initiatives, and other projects to support the sales team.
  • Be a resource to our employees and leaders as a trusted advisor for employee issues by providing level one support directly to employees who have questions and escalate as necessary
  • Partner with our Head of People Ops to cultivate our unique culture and implement innovative programs and events that support our team and core behaviors
  • Ensuring smooth new hire onboarding, including managing initial desk, equipment and system setup, as well as employee orientation
  • Manage and execute the off-boarding process, including exit interview and paperwork.
  • Handling confidential and non-routine information and facilitating communication between appropriate people
  • Proactively seek out ways to enhance the employee experience by implementing activities and programs that promote positive morale and increase employee engagement

You have:

  • At least 3+ years of relevant experience
  • Bachelor’s preferred
  • Knowledge of State & Federal employment laws
  • Experience supporting fast-paced People Ops - SAAS experience a plus
  • Experience with office engagement culture-building programs
  • A team player; provides a calm presence in chaos
  • Exceptional interpersonal skills with meticulous attention to detail
  • Extraordinary planning and organizational skills, including budget management
  • Effective problem solver and ability to self-manage, devoted to seeing tasks through to completion; self-starter
  • Ability to thrive in a fast-paced startup environment; believes no task is too big or small
  • Ability to handle physical tasks as needed

Ready to change your life? Apply now!

We are proud to be an Equal Employment Opportunity company. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • GSuiteEmail
    • OutreachEmail
    • Oracle EloquaLead Gen


Located in Downtown Denver, close to lots of food and fun, and easy access to train and bus transportation!

An Insider's view of Thanx, Inc.

How would you describe the company’s work-life balance?

We believe that hard-working people need to recharge. At Thanx, you take a vacation when you need it. All of our employees enjoy unlimited PTO. The kicker is you actually get to take it and if you don't we remind you that you should!

Kris Osborne

Head of Talent

How has your career grown since starting at the company?

I can't imagine a better first job out of college. The opportunities for growth at Thanx are endless. I submitted code my first week here and feel like I make an impact every day on a product that makes a big difference in our customers' businesses.



How does the company support your career growth?

I wanted to join a company that challenged me from day one. Thanx has given me endless opportunities to lead the charge with new initiatives that have an immediate impact. Having amazing colleagues who have become close friends just adds to the magic.



What are Thanx, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

A culture of recognition:
We all work hard and it doesn’t go unnoticed. We literally say “Thanx” to each other in team meetings. We elect a monthly “under the radar” award winner and we communicate gratitude whenever possible.

All Thanx employees own a part of the company. Everyone works hard and everyone shares in the company’s success.

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