Learning & Growth Coordinator

Job Type: Full time

Location: Denver, CO

Department: Employee Success (HR)

The RingCentral environment is dynamic, success-driven, team-oriented and committed to providing world class service for its customers. Do you thrive in a fast-paced environment? We are looking for candidates with an entrepreneurial spark!

We're not a phone company; we're a cloud business-solutions provider. We've thrown out the old PBX along with its rigid rules and eliminated the complexity and unnecessary expense of managing business communications the old way.

RingCentral fosters career development and provides leadership training, education, workshops, and coaching for all employees. RingCentral promotes a healthy work-life balance by providing catered lunch (and self-serve breakfast options) daily as well as a kitchen stocked with a variety of complimentary beverages and delicious snacks.

Job Description:

We need a team member who geeks out on details! We are currently looking for a Learning & Growth Coordinator to support the implementation of innovative learning experiences that help our employees perform as rock stars! We're searching for a self-starting professional who can jump in with both feet to develop and enhance processes for delivering training to our worldwide internal customer audience. This position not only is the glue that holds our growing Learning & Growth team together, it is a key supporter of our employee lifecycle. Does this sound like you?

• Are you a naturally curious person who respectfully challenges narrow thinking?
• Does the mastery of complex and intricate details thrill you?
• Can you quickly size up existing processes and procedures for opportunities to enhance?
• Do you have both the passion and flexibility (schedule) to support learning experiences for audiences worldwide?
• Do you excel at communicating and collaborating with key stakeholders in a variety of roles?
• Have you delivered in a fast-paced, constantly changing environment without your quality suffering?

If you answer 'yes' to these questions, apply. Apply today. Do not wait!

This individual will report directly to the Director, Learning & Growth, located in the Denver office.

Responsibilities:

• Oversee systemwide learning and growth activity at RingCentral, almost like the chief of staff to the director.
• Map out training plans and schedules for instructor-led, virtual, self-paced and blended learning solutions developed in-house or in partnership with a vendor. Create learning plans for employees of all business units and office locations, including employees working in home offices.
• Maintain updated databases and training records. Research and evaluate software programs to automate administrative functions of the team.
• Host in-person and/or virtual training events, educational programs, and train-the-trainer activities.
• Manage and maintain in-house training facilities, equipment, and materials inventory.
• Become keenly aware of the nuances and needs of the various Learning & Growth products and services such that you can anticipate needs of customers and team members.
• Specific project work includes:
  1. Support the successful onboarding of new employees throughout the STEPS onboarding experience (pre-hire to 12 months post-hire).
     • Pre-onboarding partnering with IT and Facilities for new hire set up
     • Announcements to new hires' teams prior to Day One
     • Communication to new hire informing of expectations for Day One activities
     • Greeting and onboarding new hires and facilitating Day One onboarding
     • Swag for new hires
     • Ensuring all necessary new hire paperwork is completed
     • Coordination of new hire "sidekicks" (buddies)
     • Planning and distribution of targeted correspondence at specific points in a new hire's tenure
  2. Organize multi-day, multi-modal leadership learning and development solutions.
     • Coordination of all talent development programs with vendors, partners, and RingCentral employees, in the areas of:
       • Facilities and Rooms, on- and off-site
       • Meals
       • Travel
       • Materials
       • Communications & Graphic Design
     • Communication throughout leadership learning and development sessions via Glip, email, LearningCentral (LMS) and other means

• Assuming the necessary capacity exists, possible growth opportunities exist in the areas of:
  1. Managing vendor relationships.
  2. Marketing learning and growth opportunities internally.
  3. Administering RingTones surveys.
  4. Supporting learning management system-related administrative functionality.
  5. Supporting needs assessments and competency mapping exercises.

Qualifications:

• 2-3 years' hands-on experience coordinating multiple, large-scale activities and events simultaneously in a fast-paced corporate setting.

• Role model in the art of organization: the ability to effectively manage multiple projects in varying stages of development and implementation; possesses a significant degree of attention to detail and accuracy in the execution of work and tasks.

• Systems expert: highly proficient in MS Office, Google Docs, database user interfaces, employee systems of record, document management systems, graphics or photo imaging software.
• Critical and creative thinker: ability to translate complex problems into concrete tangible processes and actions; designs or creates new applications, ideas, relationships, systems, processes or products; draws upon flair and the artistic.
• Intuitive and observant: gathers information and makes connections between seemingly disparate information; assesses progress and performance of key tasks as part of learning and growth programs.
• Results- and achievement-oriented: possesses a bias for action; has a proven ability to work under minimal supervision, with minimal formal processes/structures, follow general guidance, set priorities and make sound decisions. 
• Articulate communicator: provides information and ideas verbally and in writing so others clearly understand.
• Active listener: gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Sound judgement: alerts key stakeholders appropriately and provides necessary visibility into challenges and concerns when time to act is still possible.
• Establishes and maintains professional relationships: ability to interact and collaborate effectively with individuals at all levels of the organization; develops constructive and cooperative working relationships and maintaining them over time.
• Role model for customer service: provides service to others and works with co-workers in a friendly manner.
• Effective administrator: knowledge of and skill in business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
• Familiarity with traditional and modern adult learning and development methods and techniques.
• BS degree in Education, Training, HR or related field preferred.

What we offer:

• An opportunity to partner with world-class and passionate business groups.
• An opportunity to join us build a world-class HR function
• A face-paced environment

And yes, we also offer:

• A competitive base salary
• Immediate full benefits (Health, Vision, Dental) effective day one at no cost to you
• 10 company holidays
• Employee Stock Purchase Plan
• Restricted Stock Units
• Opportunities that accompany a high growth organization

About RingCentral

RingCentral, Inc. (NYSE: RNG) is a global provider of cloud unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today's mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax. RingCentral provides an open platform that integrates with today's leading business apps while giving customers the flexibility to customize their own workflows. RingCentral is a leader in the 2016 Gartner Magic Quadrant for Unified Communications as a Service Worldwide for the second consecutive year. RingCentral is headquartered in Belmont, Calif.

RingCentral is an EEO/AA employer.
Tier2