Oh Snap!
This job is no longer active - but you can still view the details below.

Ibotta Care Training Supervisor

| Greater Denver Area

Ibotta is one of the top mobile shopping applications on the Apple App and Google Play Stores. Our apps are used by millions of customers every month, and our Ibotta Care team provides excellent support to our Savers by handling thousands of daily inquiries via email ticketing, social media, and chat. We are looking for a Training Supervisor to manage, grow and transform our training vertical in Ibotta Care (IC). 

This individual will manage a dedicated team of training coordinators. As the leader of the Training Team, you will work alongside the IC Director, IC managers, and other enablement members to guide our training strategy, measure training effectiveness, and move the team forward with continuous improvement projects.

Here is what you'll be doing:

  • Coach, develop and set goals for the Training Coordinator Team
    • Oversee project work completed by the Training Coordinators
  • Define objectives and key results of the Ibotta Care Training team
  • Develop, maintain, and evaluate new/existing training content via our learning management software (LMS) and agent knowledge base. 
    • Establish an audit process for all internal-facing material
    • Including attending cross-functional meetings with Project Managers and Product Managers for new products requiring new workflows. 
    • Work with the Ticket Quality Supervisor and IC Operations Manager to align on agent knowledge gaps.
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior and key performance indicators
  • Collaborate cross-functionally with our HR and IT departments to ensure new agent onboarding and account creation is completed according to company standards 

Here is what we're looking for:

  • High school diploma required, Bachelor's degree or commensurate experience preferred
  • Previous experience in any of the following: training, content creation, learning management tool (LMS), Customer relationship management (CRM)
  • Experience leading people and teams
  • Experience in contact centers or customer service preferred
  • Experience with product implementations and rollout
  • Ability to manage the adoption and knowledge transfer of support tools best practices
  • Proven project and time management skills in a fast-paced environment
  • Excellent verbal, written, and interpersonal communication skills

About Us:

Headquartered in Denver, CO, Ibotta (“I bought a...“) is a free app that's transforming the shopping experience by making every purchase rewarding. The company partners with leading brands and retailers to offer real cash back on groceries, travel, electronics, clothing, gifts, home and office supplies, dining out, and much more. Ibotta is the ultimate starting point for savings, and having paid out more than $500 million in cash rewards to its Savers, it's no surprise why Ibotta is one of the most downloaded shopping apps in the United States

Learn more about Ibotta here: https://liferewarded.ibotta.com/press-and-media/

Additional Details:

  • This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), 401k, commuter stipend, and equity.
  • Ibotta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, and genetics.
  • Applicants must be currently authorized to work in the United States on a full-time basis.




Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks
    • HiveDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

Located in central Downtown Denver. Convenient access to public transportation and Denver's best restaurants.

An Insider's view of Ibotta

What are some social events your company does?

Our teams hold regular team outings and cross-functional events. As a whole, we celebrate and collaborate regularly.

Ibotta

Team

What makes someone successful on your team?

We look for work ethic, emotional intelligence, humility and intellectual curiosity. If you possess these, then very little is going to get in the way of your goals. Who you work for is most often more important than what you do. So choose wisely and ask the right questions.

Suchit

Chief Marketing Officer

What are Ibotta Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

At Ibotta, your work-life balance is important to us. Our unlimited PTO policy allows employees to take the time they need to relax and recharge throughout the year. This policy is based on mutual trust and empowers our employees to take responsibility for managing their own time and productivity. We cover 100% of your premiums for comprehensive medical, dental and vision coverage. We offer leadership development and training to move your career forward.

More Jobs at Ibotta64 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Sales
Data + Analytics
new
Denver
Operations
new
Denver
Marketing
new
Denver
Design + UX
new
Denver
Operations
new
Denver
Developer
new
Denver
Developer
new
Denver
Operations
new
Denver
HR
new
Denver
Finance
new
Denver
Project Mgmt
new
Denver
Data + Analytics
new
Denver
Developer
new
Denver
Data + Analytics
new
Denver
Operations
new
Denver
Finance
new
Denver
Developer
new
Denver
Operations
new
Denver
Project Mgmt
new
Denver
Developer
new
Denver
Data + Analytics
new
Denver
Project Mgmt
new
Denver
Data + Analytics
new
Denver
Data + Analytics
new
Denver
Marketing
new
Denver
Design + UX
new
Denver
Operations
new
Denver
Finance
new
Denver
Developer
new
Denver
Developer
new
Denver
Developer
new
Denver
Developer
new
Denver
Project Mgmt
new
Denver
Operations
new
Denver
Finance
new
Denver
Marketing
new
Denver