We are looking for a Talent & Culture Experience Specialist who embodies our culture and will provide our team members with a world-class employee lifecycle experience including top-notch rewards and recognition programs; unforgettable events; streamlined access to health, welfare, and HR systems; and first-rate customer service. Successful candidates have experience managing employee on-boarding and off-boarding, planning major events, administering benefits, working with online HRIS programs and payroll systems, and adhering to and implementing federal, state, and local laws. The Experience Specialist works as part of a team, including Recruiters, other regionally-based Experience Specialists, and local office managers to get the job done.

Responsibilities:

• Leads initial on-boarding activities and works with recruiting to identify and schedule the appropriate first-week essential activities
• Works with office managers to order first day equipment, assign desks, and prep physical space
• Serve as a cultural lynchpin in assigned collaboration center including event planning, excellent customer service, and acting as a champion for outreach activities, including after-work socials, philanthropic initiatives, and team bonding exercises
• Works with hiring managers, team/practice leads, and competency leads to identify appropriate Career Coach, Mentor, and project assignments and follows through with buy-in from each participating stakeholder
• Works in tandem with office management, payroll, and Talent & Culture to appropriately communicate hire dates, location, exceptions, and schedules
• Creates and distributes on-boarding and off-boarding checklists and ensures that participating members understand roles and commitment, as well as manages follow-through
• Networks with the entire company and visits other locations when necessary
• Identifies ways to improve the culture and interaction
• Works well with others and is able to effectively participate in group planning activities
• Knows the company's values and mission and can describe them accurately and understands how the company values influence the culture through perks and a sense of community
• Is instrumental in creating a work environment in which people choose to be motivated, contributing, and happy
• Sees employees as a client and is quick to answer questions and connect people
• Gets to know people, their roles, their strengths, and their goals and communicates ideas and concerns to the appropriate stakeholders (and is able to identify those stakeholders)
• Heads-up key initiatives during employee development days, philanthropic initiatives, networking events, and celebrations
• Spends time in relaxed, fun situations with fellow team members
• Identifies in-house benefits day opportunities
• Looks for discrepancies in benefits descriptions in employee benefits materials and works to enhance and update
• Is able to anticipate employee benefits issues and works toward resolution
• Is able to assist team members with benefits questions, processes, and how-to's
• Sits at the table during health and welfare audits and enrollment to ensure quality and good record-keeping
• Supplies excellent customer service to employees throughout the organization
• Identifies recipients for kudos and on-the-spot rewards and suggests ideas for reward and recognition
• Works closely with payroll to update payroll records during salary changes and bonus administration
• Manages employee compliance activities, including accurate documentation and record keeping
• Oversees the maintenance of and data accuracy for online HRIS systems
• Serves as a liaison with external benefits broker to ensure accuracy and compliance
• Distributes employee guidelines and policies and collects signatures as needed
• Is a key contributor to annual censuses, audits, and other necessary compliance activities
• Works in tandem with Finance to ensure payroll registers are accurate and up-to-date
• Contributes to employee policies and guidebook and makes sure that updates are tracked and distributed appropriately

Preferred Qualifications:

• Bachelor’s degree and/or equivalent experience required
• 2-4 years of experience in a professional, fast paced, dynamic environment
• Familiarity with digital marketing and/or creative agency experience
• Prior experience with an online HRIS system
• Proficiency in MS Office and Google, especially Google Sheets and Microsoft Excel
• Assertive conflict-resolution and problem-solving skills
• Able to communicate, influence, and listen to the internal stakeholders
• Think creatively and work collaboratively to develop solutions
• Demonstrated passion and ability to problem solve and manage expectations
• Perfected the art of balancing the needs of the company, managers, and team members
• Excellent time management and organizational skills
• Strong verbal and written communication skills