HR Business Partner - Americas

| Greater Denver Area | Hybrid
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About FareHarbor

Founded in Hawaii in 2013 and acquired by Booking.com in 2018, FareHarbor creates powerful tools that help tour and activity operators run their business with ease and efficiency. With thousands of clients and 500+ employees worldwide, we have the fastest growing team in the business, and we’re shaping the future of travel, together.

Why FareHarbor?

Founding FareHarbor required unwavering passion. Turning a start-up into the world’s leading and largest reservation software for tours, activities, and attractions required relentless dedication and vision. To date, we’ve helped over 15,000 global businesses operate successfully and are proud to have played a role in enabling business owners to live their dreams.

And since day one, we’ve known that our real success lies in our people—the Ohana.

With each new feature launched and new client onboarded, there is a team of incredible people behind the scenes who are full of dedication, passion, energy, and the will to succeed. We encourage everyone to bring their whole selves to  work—to  believe in their abilities, to freely express their creativity, and to contribute with their own uniqueness by wearing their true colors. We take care of one another and always prioritize health and wellbeing. We give our people the space and trust to learn, to try, to succeed, to collaborate, to think outside of the box, to make mistakes, and even to fail. And then we come together to try again.

From the minute you join, you have a voice. You find your space. You make an impact. We celebrate our victories, shout our successes, and are always eager to tackle new challenges. And we can’t wait to see all that’s to come.

About the Role

The HR Business Partner is responsible for supporting our Management team in the Americas Region. You will need strong influencing skills and the ability to translate rapidly evolving business needs and goals into initiatives to help grow our business and strengthen our people.

The HR Business Partner provides HR advice and support to teams in the Americas Office (4) of FareHarbor. You will work side by side with the Managers in the office and with the global People team in Amsterdam. You will provide both operational and tactical HR support to the line managers and the employees in the region. You will need to be proactive, able to perform a wide variety of tasks and be passionate about adding value to your business partners. You will join our rapidly growing and successful company, in a fast paced role and exciting environment. The HR Business Partner is together with the  HR Generalist accountable for a great employee and manager experience in the Americas region

This role is based in our Denver office and reports to the Global People Director in Amsterdam. The HR Generalist will report directly into this role. 

What you’ll do here:

  • Be the trusted advisor for the managers in the Americas, providing expert advice, guidance and coaching to managers in all aspects of HR (for instance L&D, compensation & benefits, Performance Management).
  • You are accountable for managing complex employee relations processes and cases including absence, performance management, disciplinary procedures and outcomes.
  • Develop and deliver training in order to support business needs and empower management to lead their teams more efficiently.
  • You are the change liaison for the Americas and make sure that all changes impacting employees are thought through and smoothly implemented.
  • You will be responsible for creating pragmatic business-orientated solutions to various people topics such as ensuring any org redesigns follows proper change management processes, helping to build a positive culture in the office and continuously striving to increase management capabilities. 
  • Collaborate with your HR colleagues across the globe, actively contribute to Global People projects, and provide insightful ideas and suggestions.
  • Keep up to date with legal requirements for the Americas, serving as the knowledge base for all people-related legal matters and providing suggestions for proactive and protective changes.
  • Serve as the escalation point on all HR-related matters within the region. 
  • Ensure compliance with all local/state/federal employment laws as well as relevant corporate policies/guidelines.
  • Identify opportunities to develop and implement new practices/guidelines to achieve business goals.

Requirements:

  • Bachelor’s Degree required in Human Resources Management or related field. Master's Degree in Human Resources Management or related field is preferred
  • SPHR and/or GPHR Certification is a firm requirement
  • 5+ years of experience within HR and 2 years of People Management in a dynamic organization with broad knowledge and experience in human resources management and HR Processes 
  • Excellent communication skills, including the ability to influence and partner with different levels of the organization to achieve results
  • Must consent to and successfully pass background check
  • Strong communication and interpersonal skills associated with developing trusting relationships
  • Must have implicit knowledge of federal, state and local employment laws and their implications
  • Experience working in a global company

Benefits:

  • Medical, dental + vision coverage
  • 23 days of PTO + paid holidays
  • 401k + employer matching
  • Paid parental leave
  • Opportunity to share your ideas and make a difference in a growing company
  • Fast-paced, high-energy, and engaging work environment

Salary Range: $68,250-$93,975

FareHarbor is committed to creating a diverse environment, and we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, or veteran status. We welcome talent that can offer us new insights and perspectives on challenges that we face, and we take measures to eliminate unconscious bias throughout the interview and hiring process. In tandem, we work to cultivate an inclusive culture in which all of our employees can be their authentic selves.

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Technology we use

  • Product
  • Sales & Marketing
  • People Operations
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WordpressCMS
    • Close CRM
    • Campaign MonitorEmail
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • Airtable Project Management

Location

1700 Broadway, Denver, CO 80202

An Insider's view of FareHarbor

What are some social events your company does?

We have a variety of monthly social events for each of our offices to take part in - including a summer and wintertime party. One event is Aloha Friday, one Friday a month, where we come together in person to share important regional updates, enjoy lunch together and a happy hour in office.

Brooke

Recruiter

How do you collaborate with other teams in the company?

In my role as a dashboard specialist, I work closely with teams that interact directly with clients, like Account Managers and Support Agents. They handle the “what” and "why" part of the changes, while I take care of the "how" by implementing technical updates to the dashboard.

Claudia

Enterprise Client Dashboard Specialist

What makes someone successful on your team?

In the role of a Mid-Market Account Manager, success takes on many different forms as each individual brings their own unique approach and style to the table! In my experience, success on the Account Manager team stems from a proactive and "be curious" approach.

Chandi

Mid-Market Account Manager

How do your team's ideas influence the company's direction?

On Quality Control we are responsible for thinking critically about our product and giving feedback to make it better. Additionally, because we have an abundance of knowledge about product usage, we are often a source of information for other departments.

Alley

Director, Quality Control

What’s the vibe like in the office?

The vibe in the office is fantastic. It is a highly collaborative environment that is full of positivity. It's a place where we all come together to do our best work. In the office everyone is accessible and happy to answer any questions you might have.

Quinton

Recruitment Coordinator

What are FareHarbor Perks + Benefits

FareHarbor Benefits Overview

* 26 days of paid time off (PTO) and 12 Public Holidays
* Full medical insurance
* Dental and Vision Insurance
* Employee Assistance Program
* Life Insurance
* Short-Term Disability
* 401k plan with employer matching
* Alotted hours towards volunteering
* A casual office environment with tons of company-wide and team building events like First Friday mixers, outings, and more! 

Culture
Volunteer in local community
Open door policy
OKR operational model
Open office floor plan
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Global, hybrid all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Highly diverse management team
47% of people managers are women as of May 2023
Hiring practices that promote diversity
All interviewers go through a training with a focus on unconscious bias and how to mitigate its effects. Our hiring process is designed to reduce bias through consistent, skills-based assessment.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
We have a team of Wellbeing Ambassadors that provide wellbeing initiatives throughout the year for employees to participate in.
Mental health benefits
We provide a Headspace subscription to all employees and their families.
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Paid holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Online course subscriptions available
Customized development tracks
Personal development training

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